The personnel at the drop-off site were very helpful. There is also a convenience store at this site so you can refill the fuel tank.
Jeff C
Customer Reviews for JP Quick Stop LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No issues at all, helpful folks on both ends of my rental. Thank you both!
Benjamin RAlways excellent service.
don tThere was nothing wring with the drop off location. They were very helpful. But the corporation of U-haul has lost my business for anything in the future. See above comments for why.
RANDY LI really enjoyed my service the gentleman was so friendly and courteous, I most definitely will recommend this location in the future.
Tushima DEverything was great. I appreciate the lady that took care of everything !! Very knowledgeable and professional
Darrell MFriendly couple and clean vehicles.
Derrick EGreat to do business with!
don tMy overall grade out of 1 to 10 10 being best 8.
Perry MAlways polite.
Donald TNo problems
MICHAEL MDrop off was excellent.
JERRY WEverything was great
Ricky SVery polite people. They went out of their way to make a terrible start better. (DO NOT EVER DEAL WITH THE MAN FROM BRITCHES AND BOOTS AS HE WILL OFFER TO CHOP OFF PEOPLES ARMS!! HE'S EXTREMELY RUDE AND UNPROFESSIONAL AND UNPLEASANT!!!!)
CATHERINE SI noted the problems with the dolly in my online return process. Please refer to that. This comment is about the location, more broadly. The rep who provided me the equipment was very questionable in his ethics. He outright insulted my life-long experience as an automotive mechanic (I was literally raised in a family with automotive sports and general mechanical backgrounds). The way he performed his pre-rental inspection was suspicious, and I got the sense that he was probing my awareness of his actions. I must say, I positively do not like that he used his personal cell phone to take photos of my drivers license. If I should somehow discover that UHaul is encouraging that practice, I will certainly file complaints with appropriate regulatory oversight agencies. The final red flag came when I returned the dolly. I have rented from UHaul several times previously, and am aware that a return process is typically conducted by staff if/when they are available at the time of the return. This same rep was indeed still on location. He did not perform a return process, and he also did not ask me to perform it myself on UHaul's website. He insisted, "You're good! Have a good day!" It is important to note: My rental contract was for a 24-hour period. I returned the dolly only a few hours after picking it up, having completed the task for which it was needed. If neither the rep nor myself performed the return process, anyone would have the capability of using that dolly during the remainder of my contract. UHaul would have no way of knowing that. From the company's perspective; any damages, theft, or late return would be my actions and liability, not JP Quickstop's. Again, I got the sense that the rep was seeking some sort of opportunity. Against his direction, I personally performed the return process online before leaving the store. It would be interesting if the company discovered that the dolly was used shortly after I completed the return. I don't believe the rep knows I followed the process. I cannot possibly recommend this location to anyone. The staff afford themselves too many opportunities to take wrongful advantage of customers. I believe they have done this before. And I believe they will do it again.
Anthony Gthe attendant and his wife were very friendly with a warm welcome to the store and was very uplifting
Kevin WWe feel we were over charged. We rented for 5 days. Sat to Thur . We closed on our house FRI. We were told 20$ extra a day. Spoke to a rep on the phone that stated we need to return trailer before 7pm which we did. Once we got our bill it was 88$ and stated we only rent for 4 days. It was confusing and we had a lot of moving parts moving from the IAN --did not want to fight it.
Del CCheck equipment before hand
Mary RI know they have to check hookups, etc. But this was ridiculous. He did everything but give the truck a rectal exam
Christina AThey was so helpful and friendly, and professional. That is where I go and tell everyone. They made sure everything was correct for our safety, and made corrections to make sure we were safe.
ROBERT BThis Retailer is AWESOME! Always extremely helpful. He is hands on with the rental equipment. I highly recommend JP’s Quik Stop!
Randy SEverything was excellent!!!🙂
Ricky GThis location was very unprofessional. I was given so many problems there when it was time for me to return. I felt unsafe and very confused.
COREY COwner was friendly and helpful! Would use his equipment again
Nathan MIt was great to be able to drop off so close to home.
Glenda MThe store clerk acted as though we were a bother to him. Then, We had to run to advanced auto for an adapter for the lights and when we returned less than 15 minutes later the clerk that was at the store told us that the only guy who knows how to do the uhauls was gone and would be back in 30 minutes we waited an hour when he finally showed up. We didn’t get our text to make sure the trailer was ok before we left and we still haven’t received our text to let us know we dropped the trailer off on time. I will not use this location again!
Henry SThe truck as no air conditioner and I literally burned my feet after driving 8 hours with the heat from the truck transferring into the truck.
David RNone
Chris RMy utility dolly that I paid for wasn’t in the truck so I wasn’t able to move all of my things.
Katanjanika RCashier was very rude & not friendly.Kept insisting I get Insurance.Kept telling me Texas was many miles.I know that because I live here .Was born & been to Mississippi many times too. acted like my credit Card wasnt good either.
debradixon dEverything was good
Jedaiah SBoth pick up and drop off locations were great. Wonderful customer service. Easy access to equipment.
Kenneth VVery nice folks
Gene MNeed to be sure the tires are in better condition
Harry FRick @ JP’s was super! Although i was told I’d have to pick up at a location nearly 40 miles from me, he worked it out to get the truck to his place so it would be more convenient for me! Super helpful!!
ANGEL WCustomer service was outstanding! The owner went out of his way to try to accommodate my needs.
Randy SExcellent exceptional Customerservice
CALVETIA LFor local people who live in the area it is okay. For me the location was far away and inconvenient. The overall experience with uhaul is overpriced and equipment is difficult to find for anything other than local rental. The equipment was dirty, poorly maintained and I had to hook up my own equipment to use.
PERRY BU haul could refund 1 day if you don’t use it.
barbara pGreat service
james rThe person at this location was very helpful to us!
JOEL HThe trailer had a bad tire when i picked it up. Fortunately i had time to have it repaired before we had to leave.
Steven MWould have been nice to have a larger trailer for rent but this small one worked out fine. Staff was courteous and professional.
Cecil AStore was not ready for pickup. Waited 20 min for uhaul personnel To arrive. Took another 30 minutes for computer to boot and print paperwork. Assistance to attach trailer was great and helpful.
PHIL HI was charged $120 instead of the $104
Ericka SWe had to wait an hour after pickup time before the guy who rented equipment, even got there.
William PThere was no drop box so couldn’t return after hours. We returned key to cashier of gas station who didn’t know what a drop box even was.
Kim CWe were only 1 hour late returning the equipment and had to pay another $85.
Jebadiah GNothing, because I didn't have a u-haul reserved. However, I walked in and asked for a u-haul. They had one available with no reservation, therefore I rode away with a u-haul. Reservations are required but they worked with me and I was GRATEFUL!!
TINA EStaff at JP Quickstop were extraordinarily helpful!
JAMES EPraveen and his staff did a fabulous job getting us set up and ready to roll. Would recommend them highly!!
JAMES EAfter contacting a U-haul in Brookhaven MS, she was very UNFRIENDLY and didn’t have the time to help me find a trailer. So I drove almost 40 miles and found one at JP’s. He went out of his way to help me with my needs. Maybe Brookhaven could take a lesson from JP or closed their doors one. Thank you Uhaul and JP for helping with Wreathes Across America.
Steven Bneed to upgrade computer system--too much wait time in pickup and delivery back to them even after I had done everthing on line
nicholas KVery helpful when returning trailer.
Mary HGreat customer service. Everyone was very helpful.
David MPick up of trailer was fine but a closer location would have been nicer , furniture pads were not available where trailer was picked up ( this is what agent at trailer pick up depot reported to us ) this resulted in our having to pick up pads at another location , a bit inconvenient
Randal JHad to wait a few minutes for the person who handled the U-Haul business to arrive, but return was handled with ease.
Frederick K