Customer did not leave a comment.
ROBERT C
Customer Reviews for Jons Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service with which I was provided was very efficient and satisfying. Very pleased with all facets of the experience!
brenda tThe self check out and check in was a challenge for me. Thankfully my daughter and granddaughter were with me and able to help.
Mary RHassle free experience! Would definitely recommend to anyone needing a rental.
William SThe business people were great, my only issue was the tires on the trailer were wore out and we had a blowout on the freeway. The roadside assistance driver suggested that we don’t drive this trailer til it gets new tires. We lost valuable time and should be offered a refund for day we lost, but unfortunately businesses don’t operate like that nowadays, that’s what’s wrong with this country, overall we got our stuff moved thanks
Richard SThe reservation system is deplorable. We had 2 different UHAULS scheduled more than a month before the dates of 7.22 and then 7.29. For each reservation, we needed a 15 ft truck. On 7.21 we were contacted and told we could not get a 15 ft truck and they were looking at a 20 or 26 ft truck. We said absolutely not because the apt complex wouldn't accommodate that size of a truck and we had a distance to drive and did not want to wrangle that size of truck. They initially said they couldn't do anything and then we continued to complain as we had a graduate student that had to move that weekend. They found one in a neighboring town. We had to drive further to pick it up, but they did waive that mileage. Then the weekend of 7.29 we get a call at 5:46 pm on Friday indicating there were absolutely no 15 ft trucks available. For this move we were helping to move an 80 year old veteran from our church and had everyone configured to come help. I once again expressed how their options were not good options. I asked why were weren't informed of this earlier this morning since the reservation was 8am on Saturday and she had just indicated they start tracking trucks 24 hours again she indicated "I don't know I just came on at 5pm" - so the reservation sat all day - now most of the locations are closed so I couldn't even find a Penske or alternative. I asked for a supervisor and she found a truck in Oklahoma about 40 miles away. I asked them to comp the truck but she refused and only comp'd the mileage and reduced the truck to $50.00. The frustration and last minute anxiety that happened on both weekends was unnecessary if Uhaul had a better system. The sad part is there are not many options, but I will be looking for one before my next rental
Frederick MHe was able to go over everything, before and after it was returned, I will return to that location when need of anything from U-Haul
DENNIS NAll good
DOYLE TGood help
Craig EAll good -- the trailer I rented worked great for my yard clean up project.
DOYLE TTop notch help and courtesy
Cary CMake sure equipment rented is in truck and in proper location.
Rebekah MJust making sure customers take all of their trash out of the truck.
Steven AThe customer service was very helpful. The equipment was in good condition and functioned well.
Craig ETrailer was ready to go and the staff hooked it up to my truck for me. He explained the dos and don'ts and had me comfortable regarding pulling the trailer before I left. Excellent service.
Brent CSuper friendly
DANIEL EFast in and out, very convenient location.
Peter FQuick and friendly return.
MARLENE WGreat guy at JSC! Smooth sailing!
HARVEY Bvery easy
Gene Jthe only issue I had was that my reservation had gone inactive because I was running late, but the app didn't tell me that it just kept telling me to click on pickup and then it would go back to that screen. I lost 20 minutes with that before I finally called and found out that they had to 'reset' my reservation
Gayla LGood service and no problems
Mark PI did not choose this location, it was 15 miles farther than the one I selected for pick up which resulting in Uhaul charging me an extra fee for going over the allotted mileage even though it was completely their fault.
BENJAMIN Gexcellent
cynthia cToday is the only time I have been to this location.Dealt with two friendly guys they couldn't have made it any easier or faster,took me less than 10 minutes to drop the trailler. Had no problems at all,will definetely go to this location when needing to rent a trailer,since I have just moved to this area.
JIMMIE SThe truck was very clean and ran well. I would recommend and rent from them again.
REBECCA LWonderful staff
JONATHAN PNot sure why I was charged a "wrong destination" fee when the truck was returned to the location I asked for when the truck was rented.
RHETT FI'd use them for UHaul but not any of their other services
peter fOverall great experience renting from this location. Truck wasn’t swept but that’s a relatively minor detail. Most importantly, I had no issues with the truck on the 900 mile drive!
JOSE FDolly’s should come with the Uhaul it’s ridiculous you have to pay extra for one. For one day of rental plus dolly and 30 miles cost me $100 and they didn’t have the 15 foot truck so I had to get a 20 foot truck they should have changed me for the 15 foot truck. But the man that helped me was great
CANDACE SOverall great experience.
WILLIAM HNothing all was good
Tammie MExcellent service and helpful staff!
Carenda CGreat staff. Very helpful.
Jon MI got doubled billed, for pick up and return. On more then on occasion.
MIKE Hthank you for fixing the problem I created by allowing me to turn in this trailer to the destination location instead of making me take it back to AR.
DAVID SGreat help to load my car on the trailer, thanks
Marc LExcellent service at pick up and at drop off. I will definitely use ymU-Haul again
kathy mNever received a confirmation receipt, text, or email after I dropped the truck and trailer off.
Greg GThe truck was broke and no-one knew we also wrecked cause of it
Chris VVery courteous and helpful staff.
barry hi tried to reserve the trailer on-line but the system did not work the 4 times i tried.
H. DGreat service and staff, easy to pick up and drop off. I wish I had used this location the last several times I needed a truck!
Robby E