Very nice people very helpful and friendly too
Garth Caseley
Customer Reviews for JWR Transport Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional and friendly staff. Great to deal with. Second time in a few months dealing with this company and staff.
William BlakelyExcellent service!!
Janice ChapmanJanice was friendly, polite and very professional. Will gladly us this location in the future.
Thomas WilsonNo problems with drop off. I phoned and they told me where to find them. Dropped off and done in less then10 minutes.
Gordon OliverUhaul needs to put the correct tires on the items being rented. All four tires were bad on the car carrier we rented, and one of the tires wasn't even a trailer tire, it was a regular car tire. The entire situation was very scary and unsafe. The customer service was helpful to correct the situation, and the man that came to change the four tires was also kind and helpful, but I'm not sure I'll rent another Uhaul again, It was very unsafe, and ended up losing a half a day driving to get the repairs done. I did inform customer service and their response was extremely lackluster considering the gravity of the situation, and no one seemed surprised that all four tires were bad and had to be replaced,which is alarming to me. Was also unable to get the free month storage rental because they didn't have a unit big enough, and that was one of the reasons I chose to rent the Uhaul for a one way trip. I really feel like there should have been some kind of compensation for this and all I got was the statement, "oh," and at my insistence they agreed to my dropping off the Uhaul at 4pm, instead of 10am.
deanna chaneyThank You for making it easy for the rental. It did the job for us just great. Your service is wonderful and very friendly. Well done !
Carmen PaquetteJWR IS A GREAT PLACE , OWNER AND STAFF WERE GREAT !
Robert GilbertsonGreat service
Brent GillingwaterNot sure how the speed of processing could be improved, but that seems to be the worse part of pickup
Peter NEILLEYGreat customer service
Sherry LetniakGood customer service at this location, however others which I had to deal with on this trip was terrible.
David DalcanaleVery Helpful and Friendly Service.
Brent GillingwaterNothing the service here was beyond my expectations. Had help hooking up the trailer very friendly. Great people here Thankyou very much
Tim SelkI had no issues. The lady that runs it was efficient and easy to deal with. I had to get a last minute trailer. I called, she had one, and I got it. Went well.
TANYA WAGNERPut proper tires on for Canadian winters
Jarod BretonHeckofa long way to go to pick up a van - took about 5.5 hours return trip. Closer would have been a lot bettor for our timing for the move.
ian wallisThe contractor was great to deal with, but we had to travel over 300 km away from our requested pickup location to get the equipment reserved when we needed it. Promised reduction in rental rate did not materialize.
Euclid St. JeanVery helpful and personable.
TIM WEBBThe people had no idea I was coming to pick up a rental.
RICHARD TAYLORVery accommodating.
CHRISTOPHER EAMERNo one was there again
TRACY BERRYUhaul was dirty and covered in ashes and dirt.. location did not look like a uhaul dealer
TANYA MAGWALAhave a closer location to Provost
DAVID CONNAUTONKeep your equipment clean.
GORDON GRICEEverything was great
Brain GorrThe staff at JWR were by far the most helpful and friendliest I have encountered. They went above and beyond what they need to do.
James GreenawayEverything was good at this location
BRIAN GORRThe location was small and the staff were unavailable at that time. But drop off was facilitated by a drop box. Very convenient.
DAVID AND JAYNEE WAYI was miss billed causing me to have 2X 29.00 over limit fees on my credit card
Mathew ThompsonWent out of there way to help with a blown tire even tho it was after hours.
Steven StrandThese guys rock thank you Wayne and Janice. Byron
BYRON GEDDESI dropped the trailer off yesterday no one even looked at it He just said park it then today I had a phone call telling me I had to drop trailer by two pm
rick unrauI ordered a u-haul in Hanna, Ab and had to drive over an hour to get one. Hanna, Castor and Veteran Locations are full of great local people. The lady from some strange number called demanding the uhaul back the next day. I spent at least $90.00 on fuel for my vehicle to get to and from Veteran plus $66.00 for u-haul so that it was at 5/8 when I returned plus kilometers from Veteran. I booked a u-haul over a month ago, a 26 foot truck and they gave me a 17 foot truck. I do not think it is fair to book something and not have anything available. This is not the fault of the local people, but overbookings on u-hauls. In total I used this u-haul for two days locally in hanna, where I picked it up and ended up spendind 183.75 {days rental plus km from veteran to hanna), 66.00 for u-haul and appromiately $90.00 in fuel for my yukon with 2 young children and my father. it was very inconvient for us and cost us $330 dollars for a move that should have cost under a hundred in my mind. we live 2 km from town total mileage would have been maybe 15km, bc we had to do 3 or 4 trips to get everything moved. I am very thankful for the grwat locals, but u-haul owes me money in my mind. Thank-you!
JENNIS ERNSTI will never recommend uhaul to anyone monterey park storage ruined it for me and anyone I tell this story to that location should be investigated by w5 on cbc
Erin MatthewsAll was fine
ELDON WARMAN