Customer Reviews for Jackson Oil and Auto Parts Inc
(U-Haul Neighborhood Dealer)

569 reviews

5262 Cherry St   Winston-Salem, NC 27105

(336) 767-3699

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(336) 767-3699

5262 Cherry St
Winston-Salem, NC 27105

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shucen G. 
Rating:
1.0

Was not on time. I had to wait 40 minutes because it's only one person that can run the uhaul.

Psalms B. 
Rating:
2.0

Bad area, need someone there during pick ups and drop off's.

ron A. 
Rating:
4.0

The equipment that I booked was not available (an entire van that they apparently have not had for years). They handled it relatively well but it took a while. It should not be listed as a location that has equipment that it does not have.

Michaela B. 
Rating:
5.0

You're the best, very friendly, fair pricing and honest!

Trina F. 
Rating:
5.0

Customer did not leave a comment.

Susan J. 
Rating:
5.0

Customer did not leave a comment.

marilyn H. 
Rating:
5.0

They only have to continue to be as friendly !ND curious as they are

Stephanie S. 
Rating:
3.0

I booked 20' truck in one place and at the end they asked to get from other location, as they don't have 20' truck at their location . I was fine for that. When I went to pickup the truck, website was down, has to wait for longtime to book it. No issues with office personal or truck. It's with your website's checkin process. Later I got a drop location at one place. Once I went there to drop off, they did not accept truck at that place , I forced to talk to Helpdesk and got other drop off location and then dropped. I did not expect this type of experience with u-haul

CHANDRASEKHAR A. 
Rating:
2.0

Customer did not leave a comment.

KENAN C. 
Rating:
5.0

Customer did not leave a comment.

JON G. 
Rating:
5.0

Customer did not leave a comment.

Angelus C. 
Rating:
3.0

Customer did not leave a comment.

BRIDGET S. 
Rating:
2.0

Lot was a mess. Both in appearance, safe lighting and the condition of the muddy pothole laden lot. The main business is apparently fuel oil delivery and their heavy trucks have destroyed the lot. Also, we felt unsafe on the lot. As the self check in includes close inspection of damage and photos, it's hardly a fast Avis rental experience. We needed to be on the lot longer simply due to the standard U-Haul self checkout and check-in. All the while we were uncomfortable and the drive on and off the premises was dicey for narrow thruways and mud pits. We were concerned that the truck would get stuck in the mud. Never again at this location.

CONRAD C. 
Rating:
1.0

Be more friendly and keep better track of vehicles.

David R. 
Rating:
3.0

Customer did not leave a comment.

Dean A. 
Rating:
1.0

Location was dirty filled with junk and employee was rude as well. Gave me a truck with mud in it and had us hook up a trailer in the mud instead of the trailer that was easy to access and not in the mud. Truck pulled to left whole ride and had major bump steer as well as belt making a racket.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
1.0

No mask wearing in the store even though we are under a mandate. Location was dirty and cluttered. The truck smelled terribly but was in overall ok condition.

JENNIFER M. 
Rating:
5.0

Best customer service I've experienced in a very long time. The owner and manager of the facility is caring, well informed, and made sure I understood everything and had everything I needed for an awesome experience. Rev. R.W.G II

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

RYAN R. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

STEVE W. 
Rating:
5.0

Customer did not leave a comment.

ANN-MARIE S. 
Rating:
2.0

Customer did not leave a comment.

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

tyler W. 
Rating:
4.0

Customer did not leave a comment.

Baminahennadige F. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

WANDA N. 
Rating:
3.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

SEAN LORING B. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Varvara V. 
Rating:
5.0

Customer did not leave a comment.

RONALD J. 
Rating:
5.0

Customer did not leave a comment.

DONNA F. 
Rating:
5.0

Customer did not leave a comment.

val B. 
Rating:
2.0

I never received the equipment I rented, I have let them know twice in the only places possible that I have found. They charged me for it regardless and have not responded or refunded me.

Max G. 
Rating:
3.0

Customer did not leave a comment.

NAYEKAMION H. 
Rating:
3.0

A/C didn't seem to work but other than that, good!

ASHLEY W. 
Rating:
5.0

Customer did not leave a comment.

TINA M. 
Rating:
5.0

NA

Albert C. 
Rating:
5.0

Make sure customer is aware of procedure for after hours returns. The service and check in procedure was AWESOME!! So quick and easy. Will definitely use this location again!

TRACEY S. 
Rating:
2.0

Drop off location was kind of cluttered with no real direction. Definitely a mom and pop kind of place. Also there was no signage to indicate that the location is a uhaul dealer.

Keith L. 
Rating:
5.0

Great service. Friendly environment

DEBRA D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Very professional, vehicle very cleaned and serviced to the max 6***** s

TIMOTHY C. 
Rating:
3.0

Customer did not leave a comment.

Zakia R. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
3.0

No masks were worn by staff

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Karen A. 
Rating:
3.0

Customer did not leave a comment.

Oliver P. 
Rating:
5.0

This is a garage, so I did not expect it to be sparkling clean. The staff more than made up for a little dirt. They helped me to solve problems, and really looked out for me.

Denise M. 
Rating:
5.0

Customer did not leave a comment.

KARLYNN M. 
Rating:
5.0

Customer did not leave a comment.

Tamekia B. 
Rating:
1.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Great customer service, speedy check out and clean, well-maintained equipment. I would definitely recommend this location.

Shantell M. 
Rating:
4.0

Customer did not leave a comment.

Franc M. 
Rating:
3.0

Customer did not leave a comment.

Taylor T. 
Rating:
4.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Thank you !

CODY A. 
Rating:
5.0

Excellent customer service and staff was extremely helpful. Thank you

MELODY M. 
Rating:
5.0

Customer did not leave a comment.

shawn B. 
Rating:
5.0

great service

David R. 
Rating:
5.0

Great staff, made it easy

Steve D. 
Rating:
5.0

N/A

carl A. 
Rating:
4.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

Juwan T. 
Rating:
3.0

I didn't have any problems picking up, delivering or dropping off the truck, and it ran fine, but the inside of the truck was very dirty. The dash and center console hadn't been cleaned, the seats were dirty, things like maybe coffee or soda and food crumbs and cigarette ashes made it nasty enough I didn't even put my phone in the dash storage. Spent maybe 30 minutes with cleaner and paper towels, which turned black first round, gray the second round. I called uhaul customer service and they were pretty much useless and said I should have contacted the rental pick up agent or complained when I picked it up. Maybe so but really? I called customer service, surely that was the correct thing to do and they should address it with the agent. I am very surprised they do not have a specific covid 19 cleaning policy in place - customer service only responded that it is the local agents responsibility to clean the vehicles. I saw nothing on the Uhaul website that posted cleaning policies except customers would be charged if the truck was returned excessively dirty. I took pictures but cannot post them here.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Tamelia K. 
Rating:
5.0

Customer did not leave a comment.

ismael R. 
Rating:
5.0

Customer did not leave a comment.

Terri S. 
Rating:
5.0

Customer did not leave a comment.

marilyn H. 
Rating:
3.0

When I arrived to pick up my truck the location was closed. No where on the website did it indicate this location was closed. I waited on hold for 32 minutes for a representative who i then explained what happened to, she put me on hold. Again I am on hold, this time for 5 minutes and am answered by another representative. Again I have to explain what happened. This gentleman can help me. Told me where the lock was and how to locate my truck. When I returned the vehicle at 5pm to the same location your app would not let me check it back in. So I call again, I am on hold for 28 minutes this time before a representative answers. I finally get the vehicle checked back in. I find this to be very unprofessional to allow someone to make a reservation and not tell them the location is closed. Then to be placed on hold for 30 minutes twice in the same day is beyond unprofessional. Now I am waiting to see if I am charged correctly and if not I will file fraud charges.

CRYSTAL M. 
Rating:
5.0

Customer did not leave a comment.

Tiandra W. 
Rating:
5.0

Customer did not leave a comment.

Winston Salem Ch T. 
Rating:
5.0

Customer did not leave a comment.

jennifer B. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
3.0

Customer did not leave a comment.

andrew D. 
Rating:
5.0

They where prompt and the service was excellent

priest C. 
Rating:
5.0

The rental experience was quick and easy. The person helping me was very kind and courteous. Thank you.

courtney M. 
Rating:
5.0

Everything was great. The team at Jackson Oil is always ready to help when we arrive.

sandy S. 
Rating:
5.0

Customer did not leave a comment.

Crystal N. 
Rating:
1.0

Customer did not leave a comment.

Romonica M. 
Rating:
3.0

Customer did not leave a comment.

REVETTA K. 
Rating:
3.0

Clean the inside of the truck

Revetta K. 
Rating:
1.0

Took additional money from me with no explanation. Location filthy. Never using uhaul again.

Amy D. 
Rating:
5.0

Everyone was courteous and helpful thank you

PEARL B. 
Rating:
5.0

In and out super fast Very friendly staff

toby G. 
Rating:
3.0

Let Customers know the closing time!!

Latisha T. 
Rating:
5.0

Great people to work with. Will rent there again!

Brian K. 
Rating:
4.0

Customer did not leave a comment.

AARON M. 
Rating:
3.0

Customer did not leave a comment.

Ducn L. 
Rating:
5.0

They were just fine. Customer friendly, rates were good!!

ruth F. 
Rating:
5.0

Customer did not leave a comment.

Quonica C. 
Rating:
1.0

The place need to be cleaned up. A lot of automotive equipment thrown in all around inside. A thin path to the counter. Appeared to be a backyard auto shop with no appearance of U-Haul it rot for a few old trucks. I was actually afraid to go inside and had to ask is this a U-Haul place.

pamsy D. 
No reviews have been submitted for this location.

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