Customer Reviews for Jackson Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jackson Self Storage

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Linda F. on

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The passenger door was hard to close completely.

Betty N. on

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Provide direction or crossstreet in return address.

tonya R. on

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They ripped me off overcharged me kept taking money from my bank account for unknown reasons I was quoted a price they didn't give me my reservation instead they booked a new reservation and overcharged me

Bob P. on

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Office staff is super friendly and helpful!

Joshua D. on

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Excellent service! Thank you.

Ryan E. on

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EASY RETURN WITH THE MOBILE APP!

Steven G. on

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Customer did not leave a comment.

CONNIE M. on

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Nothing. Customer service was very good and they needed no improvement.

roger B. on

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easy process, great staff, no issues.

Damian D. on

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Alice R. on

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mitchell S. on

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The van was substantially clean, except for the windshield that was inundated with dead bugs. I had to use a scrubbing sink sponge and soapy water to clean the bugs off. Otherwise the van and the UHaul site met or exceeded my expectations. I will rent from this UHaul facility again.

rebecca B. on

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Don and his staff were excellent in helping us rent the truck for my move. They were flexible, thoughtful and courteous. Will go back and recommend for sure.

Sarah Z. on

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It was very easy to pick up, use and return. My experience, from uHaul in the past is it's a very time consuming process to get thru the check out process. Seems that the user website has a lot of steps or something, as it always takes some time to rent anything.

Joseph L. on

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Karen H. on

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Larry L. on

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Kurt R. on

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Ron C. on

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Sarah R. on

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Yvonne S. on

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Easiest drop off ever and the return location was reasonably close,

Paloma B. on

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Bethany R. on

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I was overcharged and not happy about this.

Sean S. on

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adam S. on

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Quick and easy. Could've used a cruise control.

Michael K. on

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Don V. on

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Leslie C. on

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Grace E. on

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The guy was very friendly and helpful! Very pleasant experience.

Jami R. on

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I love this place. The location is perfect and the staff is the friendliest ever. This is one place that hasn't forgotten what great customer service is. Thank you. P.S. the garment boxes are awesome!

DURELL S. on

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Great customer service. Nice clean van. Also rented a storage unit which was also clean. Nice helpful staff.

chuck M. on

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truck was pretty dirty the windshield had many bugs,But really OK for a truck . Thanks

Greg C. on

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counter lady did not really have the computer knowledge to be alone., but very sweet non the less. Cruise ontrol on those trucks would be GREEEAT!

Neal P. on

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The lady at the check-in desk was funny she was very courteous very prompt took care of me we were in and out dropping the truck off in 10 minutes she gave it a thorough inspection gave us a thumbs up I would definitely rent or drop off a vehicle at each of these locations they both places in Concord and Jackson or credit to your company.

Patricia M. on

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Jessica R. on

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After calling multiple Uhaul representatives in our area to all about renting a truck for moving, I couldn't have been more happy with Jackson Self Storage 205 Scottsville Dr Jackson, CA 95642 I believe Don is who helped me. He was very nice and I appreciate his wonderful customer service. Multiple places in Angels Camp, valley springs and Jamestown were rude and one man hung up on my husband after rudely telling him he only had 10ft trucks. Jackson self storage is definitely the place to go!

steven M. on

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emma B. on

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Really helpful (and friendly) both on the phone while making the booking and at drop off. Thank you!

clayton S. on

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Excellent Service!

Phyllis S. on

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Customer did not leave a comment.

LINDA K. on

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This would be the third time I’ve rented this truck and I feel like I’m always getting a brand new van every time. Very clean, always full of gas and easy to drive. Very handy for quick trips. Thank you Don.

Jeannette G. on

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Ken M. on

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A No Smoking policy for trucks and vans like motels do with a financial cleaning penalty attached for smoking in the vehicle. The van I rented was great . It just reeked of cigarette smoke, so I drove much of the time with the windows down in spite of the cold.

jill K. on

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Don B. on

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nothing- service was excellent - office help perfect thank you very much

Sue M. on

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it is out go-to place for any moving needs-excellent customer service

Greg J. on

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The Jackson location was great. However I set up to pick this U-Haul up in valley springs ca and at 730 in the morning I received a call saying the U-Haul wasn’t available there and I had to go to Jackson ca to pick it up which is approximately 30 miles away from my location so not only did I have a 1/2 hour drive to pick it up and then to drop it off I was charged the additional mileage which was roughly 60 miles at 99 cents a mile. When the valley springs location was only 2 miles from my location. I was not happy and I will be writing a review on social media and sending a complaint to the better business bureau

Amy E. on

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rick L. on

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Reservation process is misleading and an absolute joke! My reservation was made over two weeks before I needed the vehicle. I was told three days before my reservation date that I would most likely have to pickup the truck at a different location in a different city; possibly an hour or two away. There are 8 U-haul locations within 10 minutes of my home and I had to drive an hour to pickup my truck. Then, on the day I was suppose to pickup my truck, I learned that my reservation had been canceled by the company. When I called to find out what happened, I was told I would have to drive two-hours to get the truck I reserved. My entire experience with the reservation department at U-haul was the worst customer-service experience that I have ever had. They had no concern for my needs as a consumer, no concern for my situation, and were completely un-responsive to the fact that I they weren’t going to have a truck available for the reservation they confirmed with me two-weeks prior. If it wasn’t for Don at their Jackson location, I may have not ended up getting a truck at all. Thanks Don!!

JACK J. on

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Mickey R S. on

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Jean M. on

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Tristan H. on

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Amazing customer service!

John M. on

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CHARLOTTE RAE M. on

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Bob P. on

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Thomas K. on

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THOMAS P. on

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Great experience. Quick and easy service

steve G. on

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Rita C. on

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I do not appreciate the website not being updated. I had a reservation, which was confirmed twice only to find out the day before that the van I rented was not available. I have to take a bigger vehicle and it used more gas. The owner of this u-haul facility told me it was the same engine, but it was not - it was a V-8. I need to know that when I make a reservation off your website, that it should be accurate.

Carol H. on

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LOCAL after hours help, in case you need roadside assistance. I appreciate SO MUCH U-haul's Roadside Assistance rep who helped me (Deanna?) get my car keys out of the van after I had put the van key in the drop box. She went above and beyond in getting me help, however...I had to wait there over an hour while someone had to drive up to help me. Other than that, it was great. Thank you for your service with a smile!

Max R. on

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I was so pleased with my rental. The process was so easy. The staff were very friendly and helpful!! I will recommend with high complements. Thank you again!!

Vicky C. on

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Nice people, truck was ready for us

wayne N. on

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Couldn't have been better.

M R S. on

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david J. on

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Victoria V. on

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mitchell S. on

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The staff at this facility were efficient, thorough and friendly. The equipment was clean and well maintained and the truck performed much better than I expected based on my previous experiences with rental trucks. The service provided by this U-Haul facility enabled me to complete my project earlier than I had expected. I will absolutely return to Jackson Self Storage when I need to rent a truck again.

Harvey P. on

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The service was great. I cannot think of any improvement needed.

Brian E. on

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MELISSA C. on

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FRANK M. on

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Don does a supper job in helping me have my Uhaul ready for me when I need it. Thank You for the great service. Frank

robin A. on

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Quick and easy. Gentleman behind the counter really knows what he's doing. Excellent service.

Mike S. on

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Customer did not leave a comment.

Julietta M. on

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Very satisified

David P. on

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Carol was an excellent customer service representative

Rebecca A. on

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The pick up was fantastic but the information I provided when I called in and made the reservation was changed. It was like I was registering for it again having to do it twice made it to where the drop off location changed and I was very unhappy with the drop off location.

Theresa H. on

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Don was really friendly and made this experience nice. The only issue was arranging the pick up time after work since I couldn't get there until 5:30 but I was able to send someone else to get it and Don was very helpful in coordinating it all over the phone with me.

Deborah G. on

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carey B. on

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Had a truck at the last minute, thank you.

Jennifer M. on

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Don was very helpful and took the time to go over the truck with us, and answer any questions I had. Clean truck and friendly environment, will defiantly us them again.

Robyn C. on

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thank you for such profesional service. would definately tell friends to use your service. Made a move happen .Also made it affordable

kelly D. on

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The customer service was outstanding! A big thank you to Carol for helping us rent a truck and recommending an excellent moving service.

Larry H. on

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Patrick L. on

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shelly R. on

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The manager at the storage place went above and beyond to help me and made my pick up enjoyable after a very poor morning mix up from your uhaul operators. Thank you Donald for you excellent customer service

Meghan S. on

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Being notified the day before I scheduled to pick up the truck to be told that I had to drive an hour out of town just to pick up was not ideal. I had booked the reservation 2 months prior.

Corey R. on

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Donald, the location rep, was great all around. The equipment was definitely not clean, but did seem to be well maintained. I have no problem with that, as long as I'm not held responsible for returning clean equipment. This is dirty work, after all...

Rich M. on

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Carol was terrific they helped with the move and it was a terrific experience.

Frank M. on

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Don does a great job always there and ready when picking up my uhaul.

kevin D. on

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Don was incredibly friendly, helpful and professional. My only complaint is that the truck was not swept out when we picked it up and we found cigarette butts in the ashtray and debris in the cab seats (we cleaned all this up before refueling and returning the truck). They were really busy that weekend and may have been short-staffed, which is understandable.

charles S. on

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Great place, friendly, helpful people. they really need a pick up truck to rent in this area. CS

Steve M. on

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chuck C. on

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I actually made the initial contact for the rental with the 76 gas station in pine grove ,ca excellent people and they found me a truck at jackson storage at the last minute

CHRISTINA S. on

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GREAT CUSTOMER SERVICE.

Jeffrey D. on

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Customer did not leave a comment.

Arnita B. on

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The location was convenient and easily accessible. The gentleman (I believe his name is Don) was very friendly and helpful. The customer before me was an elderly man who had a difficult time hearing and understanding. Don was patient and through when talking with him. This is one of the best customer service experience I have had in general. I made several attempts to contact Sterling U Haul in Jackson Ca for this service. Within 2 weeks I left 3 voice mails which still to date have NOT been returned. I called during business hours and according the outgoing message - I should have received a call within 24 hours. I mentioned this to a local government representative in Jackson Ca who recently also had a need for a U Haul rental and was told their calls were never returned as well - Sterling Automotive/U Haul has made it very clear they do not care about customer service and community perception. I would highly recommend utilizing the excellent service provided by Don at 205 Scottsville Blvd, Jackson, Ca.

Elmer P. on

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jim L. on

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lisa P. on

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