Customer Reviews for Jackson Self Storage
(U-Haul Neighborhood Dealer)

228 reviews

205 Scottsville Dr   Jackson, CA 95642

(209) 223-3112

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/15/2021 - 5/16/2021: Closed

Services at this Location:

Contact Us

(209) 223-3112

205 Scottsville Dr
Jackson, CA 95642

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/15/2021 - 5/16/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

The man was helpful and courteous. I needed for a couple extra days and he took care of me. Employee of the month!!!!

Moses W. 
Rating:
5.0

Nothing excellent service

Christopher D. 
Rating:
4.0

Clean the truck

Robert C. 
Rating:
3.0

Not make them drive all the way to rent a truck. This location was 60 miles from where I was told I could rent a vehicle, the day of my pickup. You inconvenienced me as a customer and I will never use your company again, and tell everyone I know to never use Uhaul. Not to mention the extortion of a one way rental out of the People's Republic of California!!!! Ripped Off and pissed!!!

Eshaya D. 
Rating:
4.0

Hard to find

Daniel P. 
Rating:
5.0

Donald was Beyond helpful friendly! Keep up the great service

pam A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

No mask was worn by employee, the truck was not only dirty and not sanitized but smelled of heavy cigarette smoke and the price promised was not given. Was told I would be charged for 24 hr truck rental despite only needing it for 8hrs. We are in a pandemic and to think UHaul cares little about customer safety was hard to imagine. Canceled my next truck rental with Uhaul and will go with your competitors.

Chance B. 
Rating:
5.0

Excellent service - excellent experience!

amy C. 
Rating:
5.0

Customer did not leave a comment.

Helene R. 
Rating:
5.0

Great customer service, thank you 😊

Mary G. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Easy to work with this office. Thank you.

sharon L. 
Rating:
5.0

Customer did not leave a comment.

steven M. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
5.0

Great customer service

Jason J. 
Rating:
5.0

Customer did not leave a comment.

michelle B. 
Rating:
4.0

I was a bit fatigued and running-my mouth, so I did not ask how much it cost after the initial mileage provided ran out. Carol was great other than that and I appreciated her renting on such short notice. Thank you, Drake Davis

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

Alvina B. 
Rating:
5.0

Need to reserve another. Truck sometime in July if not the end of June. They have not given me a definite days move. But l would be needing at least a 15 footer for the day. As soon as l knowledge will be in touch. Sorry best l can do.

Doreen C. 
Rating:
5.0

Customer did not leave a comment.

Manhattan C. 
Rating:
5.0

I love renting from this place. Best ever customer service.

Teresa Y. 
Rating:
5.0

The passenger door was hard to close completely.

Linda F. 
Rating:
5.0

Provide direction or crossstreet in return address.

Betty N. 
Rating:
2.0

They ripped me off overcharged me kept taking money from my bank account for unknown reasons I was quoted a price they didn't give me my reservation instead they booked a new reservation and overcharged me

tonya R. 
Rating:
5.0

Office staff is super friendly and helpful!

Bob P. 
Rating:
5.0

Excellent service! Thank you.

Joshua D. 
Rating:
5.0

EASY RETURN WITH THE MOBILE APP!

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Nothing. Customer service was very good and they needed no improvement.

CONNIE M. 
Rating:
5.0

easy process, great staff, no issues.

roger B. 
Rating:
5.0

Customer did not leave a comment.

Damian D. 
Rating:
5.0

Customer did not leave a comment.

Alice R. 
Rating:
5.0

The van was substantially clean, except for the windshield that was inundated with dead bugs. I had to use a scrubbing sink sponge and soapy water to clean the bugs off. Otherwise the van and the UHaul site met or exceeded my expectations. I will rent from this UHaul facility again.

mitchell S. 
Rating:
5.0

Don and his staff were excellent in helping us rent the truck for my move. They were flexible, thoughtful and courteous. Will go back and recommend for sure.

rebecca B. 
Rating:
3.0

It was very easy to pick up, use and return. My experience, from uHaul in the past is it's a very time consuming process to get thru the check out process. Seems that the user website has a lot of steps or something, as it always takes some time to rent anything.

Sarah Z. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Kurt R. 
Rating:
4.0

Customer did not leave a comment.

Ron C. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
4.0

Easiest drop off ever and the return location was reasonably close,

Yvonne S. 
Rating:
5.0

Customer did not leave a comment.

Paloma B. 
Rating:
2.0

I was overcharged and not happy about this.

Bethany R. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Quick and easy. Could've used a cruise control.

adam S. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

Don V. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
5.0

The guy was very friendly and helpful! Very pleasant experience.

Grace E. 
Rating:
5.0

I love this place. The location is perfect and the staff is the friendliest ever. This is one place that hasn't forgotten what great customer service is. Thank you. P.S. the garment boxes are awesome!

Jami R. 
Rating:
5.0

Great customer service. Nice clean van. Also rented a storage unit which was also clean. Nice helpful staff.

DURELL S. 
Rating:
4.0

truck was pretty dirty the windshield had many bugs,But really OK for a truck . Thanks

chuck M. 
Rating:
3.0

counter lady did not really have the computer knowledge to be alone., but very sweet non the less. Cruise ontrol on those trucks would be GREEEAT!

Greg C. 
Rating:
5.0

The lady at the check-in desk was funny she was very courteous very prompt took care of me we were in and out dropping the truck off in 10 minutes she gave it a thorough inspection gave us a thumbs up I would definitely rent or drop off a vehicle at each of these locations they both places in Concord and Jackson or credit to your company.

Neal P. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

After calling multiple Uhaul representatives in our area to all about renting a truck for moving, I couldn't have been more happy with Jackson Self Storage 205 Scottsville Dr Jackson, CA 95642 I believe Don is who helped me. He was very nice and I appreciate his wonderful customer service. Multiple places in Angels Camp, valley springs and Jamestown were rude and one man hung up on my husband after rudely telling him he only had 10ft trucks. Jackson self storage is definitely the place to go!

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

steven M. 
Rating:
5.0

Really helpful (and friendly) both on the phone while making the booking and at drop off. Thank you!

emma B. 
Rating:
5.0

Excellent Service!

clayton S. 
Rating:
4.0

Customer did not leave a comment.

Phyllis S. 
Rating:
5.0

This would be the third time I've rented this truck and I feel like I'm always getting a brand new van every time. Very clean, always full of gas and easy to drive. Very handy for quick trips. Thank you Don.

LINDA K. 
Rating:
5.0

Customer did not leave a comment.

Jeannette G. 
Rating:
5.0

A No Smoking policy for trucks and vans like motels do with a financial cleaning penalty attached for smoking in the vehicle. The van I rented was great . It just reeked of cigarette smoke, so I drove much of the time with the windows down in spite of the cold.

Ken M. 
Rating:
5.0

Customer did not leave a comment.

jill K. 
Rating:
5.0

nothing- service was excellent - office help perfect thank you very much

Don B. 
Rating:
5.0

it is out go-to place for any moving needs-excellent customer service

Sue M. 
Rating:
5.0

The Jackson location was great. However I set up to pick this U-Haul up in valley springs ca and at 730 in the morning I received a call saying the U-Haul wasn't available there and I had to go to Jackson ca to pick it up which is approximately 30 miles away from my location so not only did I have a 1/2 hour drive to pick it up and then to drop it off I was charged the additional mileage which was roughly 60 miles at 99 cents a mile. When the valley springs location was only 2 miles from my location. I was not happy and I will be writing a review on social media and sending a complaint to the better business bureau

Greg J. 
Rating:
5.0

Customer did not leave a comment.

Amy E. 
Rating:
4.0

Reservation process is misleading and an absolute joke! My reservation was made over two weeks before I needed the vehicle. I was told three days before my reservation date that I would most likely have to pickup the truck at a different location in a different city; possibly an hour or two away. There are 8 U-haul locations within 10 minutes of my home and I had to drive an hour to pickup my truck. Then, on the day I was suppose to pickup my truck, I learned that my reservation had been canceled by the company. When I called to find out what happened, I was told I would have to drive two-hours to get the truck I reserved. My entire experience with the reservation department at U-haul was the worst customer-service experience that I have ever had. They had no concern for my needs as a consumer, no concern for my situation, and were completely un-responsive to the fact that I they weren't going to have a truck available for the reservation they confirmed with me two-weeks prior. If it wasn't for Don at their Jackson location, I may have not ended up getting a truck at all. Thanks Don!!

rick L. 
Rating:
5.0

Customer did not leave a comment.

JACK J. 
Rating:
5.0

Customer did not leave a comment.

Mickey R S. 
Rating:
4.0

Customer did not leave a comment.

Jean M. 
Rating:
5.0

Amazing customer service!

Tristan H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE RAE M. 
Rating:
5.0

Customer did not leave a comment.

Bob P. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Great experience. Quick and easy service

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

steve G. 
Rating:
4.0

I do not appreciate the website not being updated. I had a reservation, which was confirmed twice only to find out the day before that the van I rented was not available. I have to take a bigger vehicle and it used more gas. The owner of this u-haul facility told me it was the same engine, but it was not - it was a V-8. I need to know that when I make a reservation off your website, that it should be accurate.

Rita C. 
Rating:
5.0

LOCAL after hours help, in case you need roadside assistance. I appreciate SO MUCH U-haul's Roadside Assistance rep who helped me (Deanna?) get my car keys out of the van after I had put the van key in the drop box. She went above and beyond in getting me help, however...I had to wait there over an hour while someone had to drive up to help me. Other than that, it was great. Thank you for your service with a smile!

Carol H. 
Rating:
5.0

I was so pleased with my rental. The process was so easy. The staff were very friendly and helpful!! I will recommend with high complements. Thank you again!!

Max R. 
Rating:
5.0

Nice people, truck was ready for us

Vicky C. 
Rating:
5.0

Couldn't have been better.

wayne N. 
Rating:
4.0

Customer did not leave a comment.

M R S. 
Rating:
5.0

Customer did not leave a comment.

david J. 
Rating:
5.0

Customer did not leave a comment.

Victoria V. 
Rating:
5.0

The staff at this facility were efficient, thorough and friendly. The equipment was clean and well maintained and the truck performed much better than I expected based on my previous experiences with rental trucks. The service provided by this U-Haul facility enabled me to complete my project earlier than I had expected. I will absolutely return to Jackson Self Storage when I need to rent a truck again.

mitchell S. 
Rating:
5.0

The service was great. I cannot think of any improvement needed.

Harvey P. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

MELISSA C. 
Rating:
5.0

Don does a supper job in helping me have my Uhaul ready for me when I need it. Thank You for the great service. Frank

FRANK M. 
Rating:
5.0

Quick and easy. Gentleman behind the counter really knows what he's doing. Excellent service.

robin A. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Very satisified

Julietta M. 
Rating:
4.0

Carol was an excellent customer service representative

David P. 
Rating:
5.0

The pick up was fantastic but the information I provided when I called in and made the reservation was changed. It was like I was registering for it again having to do it twice made it to where the drop off location changed and I was very unhappy with the drop off location.

Rebecca A. 
No reviews have been submitted for this location.

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