Customer Reviews for Jacksonville Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jacksonville Storage

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Stephanie B. on

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The service was good but wait time was much longer than expected. The attendant was friendly and helpful but she was alone, which made the wait so long; she did her best to assist multiple people.

PETER M. on

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I do not appreciate the fact that uhaul website offers free month yet it is only available at a uhaul owned facility even though this facility is mentioned in that ad...as well as other issues.

FELICIA W. on

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delores o. on

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Stacey C. on

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LAQUITA T. on

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Hardie S. on

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I gave a prefect time to pick up. The lady said you was to be here early. You have to wait I’m cooking. Really some customers service.

Alexander B. on

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The lady at the desk was unpleasant.

Beatrice H. on

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Thomas C. on

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Rachel B. on

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Kathy is awesome

Lakeisha F. on

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Excellent customer service. Convenient location

Bennecia T. on

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My move in was good, the only I didn?t like was that when I did my reservation the lady at the front desk did not explain that my unit was in lot 2. That would have been great to know!

jerome b. on

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Marenda T. on

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Grace M. on

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pamela w. on

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Excellent customer service, Ms. Cathy @ the front desk. I never met anyone more kind & professional. What an beautiful person.

Diosdelie V. on

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great customer service

Deborah M. on

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titus D. on

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Have reservation information completed by the customer representative when call is made. All pertinent information should be on file before customer arrives for pickup. Local agent very helpful.

Rodney B. on

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Sam M. on

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Diosdelie V. on

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William R. on

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At the time of rental amount due was significantly different + than amount agreed on during on-line reservation. Costumer service lacked the communication skills to finalize transaction.

bennie p. on

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Chaquita L. on

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Very helpful customer service rep

DEANNA T. on

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The vehicle was cleaned except for the front where we sat..it was sand in there.

Vontez W. on

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Claudia L. on

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Excellent service. Quick and friendly. Storage unit ckean. Reservation system was effective and made transaction faster.

Lenda B. on

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They didn’t have the equipment I reserved.

LAQUITA T. on

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Your place is very good

ANTHONY L. on

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Ethan A. on

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Everything was great

Ethan A. on

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Everything was great with the rental..

Valerie B. on

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Kai C. on

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Kadijah was having technical difficulties, but still remianed positive & was able assist the customers as fast as she could. Very great spirit.

suwaindan d. on

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rafael t. on

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Front desk lady was professional and friendly.

. on

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Keep up the good work

Robert C. on

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I felt cheated by reserving online, it didn’t tell me that renting for 4 hours was the same has 24. I would have kept it longer and gotten more done.

Chat g. on

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everything was great, friendly faces and great customer service.

Arica B. on

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The storage unit was clean. The staff was nice although the line was a little long.

SANDRA G. on

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I never used the rental and when trying to return it for a refund the agent didn’t want to process it saying she had to go! Now the next day the refund was processed and I was charged for a day rental when I didn’t have the truck a full hour!!

Robert G. on

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Leonard R. on

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Wanda M. on

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aaron p. on

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DARIAN J. on

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Fast

khortni k. on

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Make sure that the systems are up and working and if anything happens have a manual system for customers would needs any U-Haul services. I went to this location on Saturday Feb. 24th to rent a truck and the U-Haul system was down then went to 4 other locations to hear the same thing that the system was down. It was a inconvenience to have to wait hours to get a truck and also a waste of gas.

eric l. on

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The receptionist at the front desk was great

RICHARD W. on

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I dropped off truck before hours and they did not check it in till later and now I'm being charged a extra day and still waiting to get it resolved

STACEY J. on

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Jarrell T. on

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Jason D. on

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Be a lot more specific on all cost pertaining to contract. Terrible!

Tim A. on

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The lady was so nice!!

Beatrice H. on

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Latasha J. on

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My only issue is, when you reserve on this website, it`s misleading. You do not get the first month free. The office was great about explaining and helping me with getting some kind of discount.

Angela W. on

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I had an emergency and was unable to move in the unit. I was very pleased with the ease of the online reservation and will use this service when I am ready to continue my moving process. Thanks!

Erin D. on

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Storage facility was great! Awesome service!

Diosdelie V. on

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Kathy was very helpful she explained the process to me

Asif G. on

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Go out with customer to vehicle.

elnora w. on

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Kevin B. on

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Movers were EXCELLENT!!!!

TERRI M. on

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Celena E. on

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Mrs. Kathy V. makes this place awesome! She helped me so much, I could not get the app to work. So I called left a message & she called me right back and assisted me with a smile. Thanks Mrs. Vicky!!!

alfreda w. on

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Representatives of Jacksonville Storage were very friendly and professional.

Charles G. on

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No issues. Pretty much in and out. Staff was not rude, but could be a little more personable. Thank you.

Raeleen B. on

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Extended hours to better serve those who have to work past 4pm.

Shederricka W. on

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Tatiana G. on

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The facility is very clean and the workers were very helpful

Jamesha T. on

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I will say it was a frustrating and horrible experience. the lady did apologize. please call me

william l. on

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The Unit we received was all the way in the back, not swepted and full of spiders/webs. Which was resolved quickly by the attendent there who brought us a broom.

Kiara M. on

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Amy was a big help to me on getting my storage she informed me of my payment for the next three month`s it was a success. THANK YOU!!

Kenneth w. on

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Great experience. Would recommend

Kenneth w. on

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Everything was great. Smooth and quick process without any hassles

Lillian D. on

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I couldn`t find a uhaul to move my things into the storage unit.

Thelmisha A. on

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Adequate space. Attendant went over all options with me yo make sure I was purchasing the right amount of storage.

april h. on

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Never moved

Vonkesha B. on

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The guys at the customer service were friendly, and helped me find the correct storage rental to suit my needs

Mindy T. on

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I did not utilize the facility. I changed my mind about getting a storage unit.

Ryan C. on

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There were a number of people behind the counter that didn`t appear to be doing anything productive. The one gentleman who took my reservation and showed me the unit was very courteous.

Stephina T. on

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The process was quick and Willie helped me find the best unit for the amount of items

Betty L. on

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Facility was clean and just the right size we needed. Office gentleman was very helpful.

Mallory F. on

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Loved the space was the perfect size

Lafayette A. on

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I didn`t even get a storage unit as the facility never returned my phone call.

Stacey C. on

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The associate I dealt with was great as usual. He helped me find the right size unit close to where I needed to be. Thank you!

STACEY L. on

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The help we received in the office yesterday was outstanding. He went above and beyond to make sure we had the proper unit to meet our needs. I`m very impressed with our experience so far.

Bill R. on

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The facility is very clean and the service is great. The manager spent the time to ensure that I rented the right size unit and very rofessional. I highly recommend this facility.

Robert C. on

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Staff was professional and provided excellent customer service.