Customer Reviews for Jacksonville Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jacksonville Storage

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Claudia L. on

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Excellent service. Quick and friendly. Storage unit ckean. Reservation system was effective and made transaction faster.

Lenda B. on

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They didn’t have the equipment I reserved.

LAQUITA T. on

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Your place is very good

ANTHONY L. on

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Customer did not leave a comment.

Ethan A. on

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Everything was great

Ethan A. on

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Everything was great with the rental..

Valerie B. on

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Customer did not leave a comment.

Kai C. on

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Kadijah was having technical difficulties, but still remianed positive & was able assist the customers as fast as she could. Very great spirit.

suwaindan d. on

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Customer did not leave a comment.

rafael t. on

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Front desk lady was professional and friendly.

. on

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Keep up the good work

Robert C. on

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I felt cheated by reserving online, it didn’t tell me that renting for 4 hours was the same has 24. I would have kept it longer and gotten more done.

Chat g. on

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everything was great, friendly faces and great customer service.

Arica B. on

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The storage unit was clean. The staff was nice although the line was a little long.

SANDRA G. on

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I never used the rental and when trying to return it for a refund the agent didn’t want to process it saying she had to go! Now the next day the refund was processed and I was charged for a day rental when I didn’t have the truck a full hour!!

Robert G. on

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Leonard R. on

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Wanda M. on

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aaron p. on

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DARIAN J. on

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Fast

khortni k. on

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Make sure that the systems are up and working and if anything happens have a manual system for customers would needs any U-Haul services. I went to this location on Saturday Feb. 24th to rent a truck and the U-Haul system was down then went to 4 other locations to hear the same thing that the system was down. It was a inconvenience to have to wait hours to get a truck and also a waste of gas.

eric l. on

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The receptionist at the front desk was great

RICHARD W. on

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I dropped off truck before hours and they did not check it in till later and now I'm being charged a extra day and still waiting to get it resolved

STACEY J. on

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Customer did not leave a comment.

Jarrell T. on

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Jason D. on

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Be a lot more specific on all cost pertaining to contract. Terrible!

Tim A. on

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The lady was so nice!!

Beatrice H. on

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Customer did not leave a comment.

Latasha J. on

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My only issue is, when you reserve on this website, it`s misleading. You do not get the first month free. The office was great about explaining and helping me with getting some kind of discount.

Angela W. on

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I had an emergency and was unable to move in the unit. I was very pleased with the ease of the online reservation and will use this service when I am ready to continue my moving process. Thanks!

Erin D. on

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Storage facility was great! Awesome service!

Diosdelie V. on

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Kathy was very helpful she explained the process to me

Asif G. on

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Go out with customer to vehicle.

elnora w. on

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Customer did not leave a comment.

Kevin B. on

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Movers were EXCELLENT!!!!

TERRI M. on

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Celena E. on

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Mrs. Kathy V. makes this place awesome! She helped me so much, I could not get the app to work. So I called left a message & she called me right back and assisted me with a smile. Thanks Mrs. Vicky!!!

alfreda w. on

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Representatives of Jacksonville Storage were very friendly and professional.

Charles G. on

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No issues. Pretty much in and out. Staff was not rude, but could be a little more personable. Thank you.

Raeleen B. on

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Extended hours to better serve those who have to work past 4pm.

Shederricka W. on

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N/A

Jameta M. on

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Nothing to improve the staff is super nice also

Juan D. on

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Good service, and the truck was clean

JAMETA M. on

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Customer did not leave a comment.

Diosdelie V. on

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Excellent customer service every time I rent their process is easy and fast

Tatiana G. on

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The facility is very clean and the workers were very helpful

Richard H. on

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just be sure that the vehicle you want to rent will be there...other than that...its was a good experience at this location.

Jamesha T. on

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I will say it was a frustrating and horrible experience. the lady did apologize. please call me

Melissa E. on

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Truck was clean and transaction went smooth. Front desk woman was very friendly

Steven F. on

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SHIRLEY S. on

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JENNIFER P. on

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Mary W. on

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Open earlier

Culdert L. on

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Keep up the good work.

michael c. on

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Customer did not leave a comment.

JACKSONVILLE S. on

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Kathy was nice and friendly she made the rental process quick and easy, place was nice and clean

GALE B. on

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Customer did not leave a comment.

Tammy M. on

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I am very disappointed not for the service, but for being charged $99.01 for the rental. I was expecting my cost to be approximately 50 to 75 dollars. I will not rent from Uhaul again. I have never and will never pay 100 dollars again to rent from Uhaul. Very disappointed customer , Tammy Morris

william l. on

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The Unit we received was all the way in the back, not swepted and full of spiders/webs. Which was resolved quickly by the attendent there who brought us a broom.

Leon R. on

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Amy was wonderful and made the return easy. Professional and nice.

Darleen S. on

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I had a uhaul on Sunday august 6, 2017. It was a bad experience. Picking it up was great service and acceptable, however, after we were loading up our belongings, there were roaches everywhere all inside the bed of the truck. We called the location told them all of our stuff had bugs crawling from the inside of the box of the truck on our stuff and we were told basically nothing you can do for credits. I am highly upset I took back the tuck right away had to drive all the way out to the airport to get another truck. I would like this resolved and credits issued to my card for this problem and someone needs to call me or we are planning on disputing the charge with the bank.

ANGELA S. on

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Customer did not leave a comment.

michael g. on

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The designated drop off point was not a boost Mobile as per our uhaul contract and your customer service representatives could neither clarify our drop point or get in contact with uhaul personnel. Then, after updating our drop off point to another location, we arrived to discover that this point as well was not a valid drop off area. Finally, after much inconvenience, wasted time, and poor customer service, we dropped off the uhaul to find out we are charged for the extra miles spent playing finding uhaul. Please review claim number 1496058 on contract 89438357, thank you for your time.

Micah H. on

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Customer did not leave a comment.

ROGER S. on

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We only dropped off here and didn't work with anyone, but it was clean and my final bill was sent promptly to my email.

Kiara M. on

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Amy was a big help to me on getting my storage she informed me of my payment for the next three month`s it was a success. THANK YOU!!

Kenneth w. on

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Great experience. Would recommend

Kenneth w. on

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Everything was great. Smooth and quick process without any hassles

Lillian D. on

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I couldn`t find a uhaul to move my things into the storage unit.

Thelmisha A. on

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Adequate space. Attendant went over all options with me yo make sure I was purchasing the right amount of storage.

april h. on

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Never moved

Vonkesha B. on

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The guys at the customer service were friendly, and helped me find the correct storage rental to suit my needs

Mindy T. on

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I did not utilize the facility. I changed my mind about getting a storage unit.

Ryan C. on

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There were a number of people behind the counter that didn`t appear to be doing anything productive. The one gentleman who took my reservation and showed me the unit was very courteous.

Stephina T. on

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The process was quick and Willie helped me find the best unit for the amount of items

Betty L. on

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Facility was clean and just the right size we needed. Office gentleman was very helpful.

Mallory F. on

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Loved the space was the perfect size

Lafayette A. on

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I didn`t even get a storage unit as the facility never returned my phone call.

Stacey C. on

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The associate I dealt with was great as usual. He helped me find the right size unit close to where I needed to be. Thank you!

STACEY L. on

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The help we received in the office yesterday was outstanding. He went above and beyond to make sure we had the proper unit to meet our needs. I`m very impressed with our experience so far.

Bill R. on

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The facility is very clean and the service is great. The manager spent the time to ensure that I rented the right size unit and very rofessional. I highly recommend this facility.

Robert C. on

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Staff was professional and provided excellent customer service.