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Claudia F.
Customer Reviews for Jakes Farm LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very clean open no weeds or fire ant hills to worry about. Well lit even at night.
Jeffrey D.Have advertised equipment at the rental location and have the keys where they are supposed to be for mobile/self pick up.
Hailey M.All my info said pick up at 9. Waited until 915 and had to knock on the home of the person who then claimed she didn't open until 10. Didn't have all the equipment we reserved. Place was a total mess. Computers didn't work, couldn't print out any documentation. Told us we could return it at this same place because turns out that was more convenient for us but then the other drop off location called and said not possible to change it. We were ok with paying the fee to take back to different location. No way on uhaul site to check it back in at return as it kept saying my session had expired on any browser/ phone I tried using.
Hadley J.The building is old and cluttered and kind of dirty. But the staff was excellent.
Scot L.Angelina was super helpful and I'm completely satisfied with the I service received, no improvement necessary!
April H.Rental process was very quick and easy. I was in and out in just a few minutes. Would rent from this location again.
NOE C.Aside from some connectivity issues, everything went smoothly. The rep at the pick up location seemed to have some questions and frustration with the UHAUL policies on their end, so that could be improved, but everything else was great.
GRIFFIN P.Jakes fame was a disaster. The trucks were left in a muddy field and 2 inches standing water that I had to walk through to get to the truck. The property is a disaster and when returned, only place to park was in the mud! Truck had a broken fender. Not uhaul quality partner and will not use again.
Douglas R.Again the check in on the app didn't work!! The employee couldn't get it to work either!! Still don't know if the trucks ever got checked in?!?!
thomas S.The stars I gave are for the actual worker that works for Jake farm. hes amazing and helped us so much! the rest of the 0 stars are for u-haul... I love how you guys advertise one price and then charge hundreds for other stuff. Totally won't be using you guys again.
Stephanie C.Location is great, picking up the truck was very convenient.
Christina M.No service and this property doesn't even have a technical office. This sits on a residential or privately owned property and the service was terrible. Wouldn't rent or help me with anything other than telling me just do it all online.
Jack D.I tried to drop off the truck but there was no one there (during their business hours) so I tried to call the two #s listed and left a message - still have yet to get a call back…. I went later that day to drop off the key and luckily there was Jake (not sure but someone to grab the key) and he told me “you just put it in the key drop off.†I told him that wasn't clear and I was unsure because I didn't pick up the truck from his location. He told me “ya that's all you do.†He wasn't helpful and wasn't very nice about it. So highly don't recommend this location. I will not be going back to rent uhaul, rather I will go to another farther out, with nicer customer service and general location to rent.
sydney S.It was a muddy mess to get around that area. Couldn't get ahold of someone when we arrived to pick up the U-Haul. Trying to get my cash deposit and tell the lady that I dropped the U-Haul off even earlier than expected. No return of call my 18 year old daughter had to go search everywhere for someone. It was a circus I will never rent a U-Haul from this place again
Amanda N.The truck was not in the location in the picture. The truck was also parked in a field that was about 4 inches of thick sloppy mud that I had to walk through just to get to it. There is a vegetable/nic Nak shop right where the key pick up was. It was practically blocked off. The only point of entry was also a muddy mess.
Matthew P.It took over an hour to finally get our truck. A lot of confusion. Also, when a follow call happened the uhaul rep didn't seem to care.
Brandon P.A dump to return the truck! Run down business and nobody was there when I dropped off. Run down business.
MICHAELE S.They overcharged me and i should not have spend over 200 dollars when it was supposed to be 50.
kayla jo W.The person in place was busy feeding his pigs and did not check in the car and provide me a return receipt. I called U-Haul and their office several times for the receipt and did not get anything until nearly 3 weeks later where I found out that they are charging me for not having the gas tank full where I had overfilled the tank just at the time of the return of the truck. I have sent in pictures with full tank showing but I have never been reimbursed for the extra charges.
Shahab B.Wow, Now that's how to run a Uhaul business. Super kind,polite, respectful, courteous and topped with a huge helping of nice. Yes, yes, yes, I will recommend them, and use them again, even if I lived across town. Thank you so much.
Micheal D.The woman who sat up my rental and took my calls, Angelina, was wonderful. She always answered, was helpful, and kind. But I cannot say the same about the location, Jake's Farm, nor the man who works there, John. When I arrived with a friend and my 2 y/o to pick-up the rental, we parked behind another truck that he was attempting to reverse and move; however behind, but not in the way. I got the baby out of his car seat and walked purposely to the far right of the truck, while making eye contact with the driver, John, via the side mirror. John then continued to reverse and quite literally almost ran my baby and I over. I had to hit the back of the 20ft Uhaul, scream “STOP!â€, and jump out of the way using the truck as leverage to push myself off the back of it. John did not acknowledge this at all. He had another man also moving trucks, who he yelled at more than once, and used very profane language while doing so. The entire experience was stressful and cringey- not to mention almost being ran over. I did immediately call Angelina who was extremely apologetic.
Kathleen R.Need to try to reduce the wait time for customers picking up equipment.
William K.The vehicle was the worst I have ever rented it was so rough to drive got me car sick
Joseph C.This was a terrible experience and I want a refund.
willie B.did not have size reserved (gave me a 15 instead of a 20), lot was cluttered and unorganized, truck was dirty.
Chris T.Have the truck halfway clean, on time, and ready to go. We had big problems getting it.
Eric A.They didn't register the truck as returned and I got a call from uhaul about late equipment. Thankfully I called the number and reported it delivered. They also double charged me. Unprofessional and would not recommend.
Joshua Q.Friendly and helpfull
Angelina B.I had a delay in picking up my U-Haul. Angelina at Jake's farm was very helpful. If I ever need another U-Haul Jake's farm is where I'll go
JERI P.Compliments to the lady I dealt with mostly. SHE was knowledgeable and easy to work with, but the older man that joined the conversation later (maybe the owner) had a very bad attitude. He was just plain bitchy. jkg
John G.Return area has high weeds & is muddy.
Jeff C.Mow weeds in return area.
Riley C.Not very friendly customer service.
Priscilla M.People at the location at the assigned time.
Jeremy H.I waited an hour and a half to get my truck. I don't think it was Jake's farms fault but my truck had been given to someone else and the person who would've normally fixed it was on PTO or something so they had to wait on the phone with uhaul to get my reservation moved to the smaller truck. They were nice and apologetic despite the stress.
Whitney K.We tried contacting them before hand to confirm pickup but no one answered the phone. We arrived on time for our pickup but we had to wait about 10 minutes for anyone showed to help us out. Once someone showed up things went smoothly.
Paul C.The inside of the truck was dirty, there were empty 1/2 empty water bottles and sodas in the cab. The person working when I picked up the truck didn't seem to know how to use a computer. It took me 45 minutes for him to give me the keys and I was literally the only customer in sight. This place SHOULD NOT have a contract with uhaul. What a waste of my time .
Bill N.I was charged a fuel charge after it was taken off because I was given a truck with no fuel. I put just as much in as I was given. 50 miles to empty. Then was charged a fuel fee.
MORGAN L.The attendant asked me about the fuel, and I explained to him that I am leaving it exactly as I picked it up. They still found it necessary to charge me $151.00 for gas, even with a picture as proof. My contract also states that my drop off date is 6/30/22, I dropped it off a day early, and was billed a late charge of $54.00. U-Haul makes it impossible to reach anyone by phone, therefore it is all by email. Good luck finding someone who cares.
Jess R.Part of the issue is that my pick up location was changed at the last minute. The place I was supposed to pick it up was open at 9, when I had scheduled my pick up. They told me to pick at Jakes. There was no one around and the sign on the door said to call a number at the house-which no one answered. Finally after knocking on the door a few times, over the course of half an hour, someone came out. She was perfectly friendly so props on that. I had my confirmation information with the drop-off listed (2 miles from my destination in Denver), but she couldn't find it listed on her database, so she overrode my drop-off location and put a to-be-determined drop-off. A text from U-haul later in the day gave me a drop-off location. Unfortunately, that location was on the other side of Denver, so after a frustrating pick-up, and the frustration of moving, we ended up spending an additional hour in the van to get it dropped off. While this location is terrible and not a very good "face" for U-haul, some of my issues go to the head office for changing both my pick up and drop off locations.
KAREN W.The cargo area of the truck had not been cleaned. The area around the building is not paved and was a mud pit. I had to explain to the woman who helped me how much 3 dozen is.
Patrick W.Our family rented a uhual truck from Jakes Farm location in Loveland. We arrived more than a half an hour before office was planned to open. When arriving we were going to call the 800 uhual number since we knew it was before office hours. The employee knew we were there and immediately came out to greet at our car. She was very professional, kind, courteous, and knowledgeable about services. The property has a very unique shop where they sell artistic products. The property was also very clean and easy to see from the road. Moving is stressful and we couldn't be more happy with the service that was provided to us. Thank you!
Rebecca N.Terrible. We reserved a truck for 10am. This place was supposed to be open at 10am. No one was there and the door was pad locked. Called the number for the location got voicemail. Others had shown up and stated they also had reservations. Had no idea we could check in online. When we finally got that through calling uhaul twice we got a code for lockboxes for the keys to the truck. Wrong key in the lockbox to the truck. Finally at 11 am someone came that worked there. She unlocked all the lockboxes and changed all the keys to all the trucks. All of the keys were in the wrong boxes. This place gives Uhaul a bad name. Total junkyard,no joking. Pitchfork In the middle of the road, good thing it was light out! This place is literally a junk yard. Will never rent from this place again. I felt bad for another couple they were supposed to have a reservation for 7 that morning. Again no one even showed up till 11. And just went into the farmhouse. Finally came out to see if we needed help. Uhaul you need to truly take this place off your list, you need to have a representative go look at this place. Terrible junkyard!
Jim L.Cool place. Easy to work with.
Eric K.I was charged for items I did not use or get charged after hours fee when turned in early and office was padlocked
PHILO G.Have better logistics planned so when I arrive to location there is a vehicle available for use.
brianna M.The pickup location was muddy and no one was there to assist, & the sign with a phone number kept going straight to a recording with no ability to leave a voicemail. My saving grace was the lady that answered the customer service line! Thank you to her!!
Monica T.Seems like it's a business for a lot of things and it was kinda confusing what was supposed to actually happen
Tim S.Done all by my self, I love it
MANUEL P.Had to look around for someone working, but it was Sunday and only one person was working the entire farm; no big deal.
RIC C.Just do what you say you are going to do.
Nicholas R.Make sure that you keep the Reservation and not Change them at the last minute LIKE YOU DID and then not give. $ 50 like you say ON THE WEBSITE. Unsatisfied customer Scott warehime
DAVID W.Employees were late over an hour late to pick up.
thomas M.I have to put much of the blame on Uhaul for a bad experience. I have a uhaul office 2 blocks from my house when I made the rental reservation for pick up at 8AM. A short time later uhaul changed it to this new location for 10AM pickup. With the later pick up time I had to break away from my project to get the rental. When I arrived at the rental location I had to upload pictures of my drivers license to uhaul etc.... This took over an hour away from work on my job site. I attempted to contact the new location for an earlier pick up time, but uhaul had given me a wrong phone number. When booking the rental I was bombarded with several pitches to sell me more insurance coverage which I declined. After all of that I was charged for insurance that I had declined. The entire process way frustrating and mostly unnecessary. I will likely never use uhaul again.
Curt R.Staff is new to the UHaul family and you can tell. Processing a reservation takes time and patients. The van I received looked as if it had not been cleaned since the last rental. Wiper blades were shot and I had to get new wiper blades from a different Uhaul dealer and install them myself.
ERIC M.Self loading and unloading trucks... Just kidding.. Staff was very helpful. Location couldn't 6 be any better.. Very happy with equipment.. Thanks to them and U-Haul for reliving some of the stress of moving... But seriously.. Guys self loading and unloading trucks... Thanks to jakes farm ,,, all the staff and to uhaul Yall rock!!!!
Gregory A.All was good.
BENJAMIN R.This location had no idea how to use their system. We showed up 20 minutes early and left 40 minutes after our original departure time. If you are looking at doing some shopping as you wait for the employees to figure out their system, I would recommend this location. If you are in a rush and on a schedule. I would not recommend this location. It is impossible to reach them on the phone number they have listed on the Uhaul website.
Andrew B.We had set a reservation for a different location, however when we arrived we were told that our pick up location has been changed but we were never alerted of this. So then we had to drive to the Jakes Farms location. This location did not have any uhaul personnel at it and it was not set up yet for the contactless pick up. So I am not sure why they are sending customer's here. We had to sit on the phone for over 45 minutes on hold with customer service before we could finally get the code to unlock the key box. The women I spoke to on customer service was condescending and rude about getting us what we needed. We were very frustrated with our uhaul experience for their lack of communication and helpfulness, I would be very hesitant to use them again. I am not sure why they boast on having an easy app and online system when at each step I had to wait on hold to try to talk to someone to resolve internal issues.
Patrick P.Make sure to have all requested supplies. When you don't, actually adjust the rental contract to reflect that so that customers don't get charged for supplies that were not provided.
TIMOTHY V.Thank you
Amanda C.They were late checking us in and she told us that we could bring it back anytime tonight since she was late checking us in. We got charged on the bill for $50 more than should have.
Sandy C.long wait time with picking up and dropping off. Otherwise very friendly people.
MARINA S.