The location was fine. I would not recommend UHaul because of the extra charges we were billed for were ridiculous. We had the van for less than 48 hours, picked it up late on Monday afternoon (apx 5:00 pm) after the office was closed. We returned it on Wednesday at apx 2:30 in the afternoon. Yet we were charged for 3 FULL DAYS. Then I was billed for extra toll charges when we had our own I Pass with us that paid all tolls. This van cost way more than what was represented to us and I will NEVER use Uhaul again. Very disappointed.Martha C.
Customer Reviews for Jam Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Longer service hours could have avoided all the trouble encountered trying to check in using my smartphoneARVYDAS I.
Customer did not leave a comment.Paul K.
Our experience was absolutely aweful. Less than 10 minutes from picking uo the truck is stalled blocking the street. My 12 year old son and I had to push it out of the way while wife called for support. The Uhaul representative deferred all responsibility to my wife and told her to call roadside assistance and ultimately hung up on her leaving us with no support and no working truck. All of this while all of our belongings were on our front lawn waiting to be loaded and moved to our new home. When roadside assistance was finally reached it took the 8 hours to show up despite notifications stating they were 90 minutes away. During that time we were able to procure a Penske truck that worked and complete our move. We will never use Uhaul again. If you want to add stress to a move Uhaul is your company. Next challenge will be getting our money back. The Jam.Automotive contact we had was awesome and was able to assist.Jayson O.
Customer did not leave a comment.Mary H.
Customer did not leave a comment.Michelle H.
Truck was double booked .. huge hasslePaul E.
Customer did not leave a comment.Samantha B.
Customer did not leave a comment.Riley P.
The only bad thing is that they add you the $14.00 insurance coverage without asking you. Very upsetting and when you complaint to uhaul about it they only return me the money once but not the second time. I didn't even know I had insurance and I feel they should start asking if you want it.YESENIA O.
Customer did not leave a comment.Allison G.
Customer did not leave a comment.Scott P.
Customer did not leave a comment.Joan M.
Customer did not leave a comment.Ashley L.
Easy and well maintained. Equipment was excellent and the pickup/return couldn't have been better. Great job!JAMES H.
Customer did not leave a comment.robert S.
Picking up and returning the truck was a NIGHTMARE! JAM AUTO was very rude and didn't seem to know what they were doing! I opted for the online process because the last time I used it(through CHADS TOWING), it was a breeze! For whatever reason, JAM AUTO, called me with an attitude claiming that they needed my credit card information to rent the truck, in which I had already provided online and it was accepted!(I'm now awaiting a double charge on my account) When I got there, the keys were under the floor mat because they had left for the day! She told me on the phone that isn't was Friday and they wanted to leave early for the day and did not want to wait for me because I was running less than ten minutes behind because I had to pick my son up from the PHP program at the hospital and got stuck in bad traffic on the way because of an accident. When I returned the truck after hours, they didn't have the return sticker posted in their window to scan or a drop box for the keys! We had to wait almost 40 minutes to get ahold of a UHAUL representative on the phone to figure out what we were to do! Although the UHAUL representative was very friendly, I am upset that we didn't get any type of compensation for the inconvenience! It had been a long day! We we're moving furniture as a two man team for hours! We were tired(after working out 9-5 already!) **"WE FINISHED EARLY AND WEEE WANTED TO GO HOME FOR THE DAY!"**I've used UHAUL several times, and this is the very first time that I've had an issue! I feel there was a lot of unprofessionalism and neglect on the behalf of JAM AUTO. They are not helping the UHAUL brand make a good name for itself. It's a good thing that I have been a long term customer and am not a first timer...That may have affected my opinion on the UHAUL brand...Jessica C.
Customer did not leave a comment.Phillip B.
Says it has after hours drop off but does notdustin G.
Great experience. Thank youJohn E.
Very accommodating and easy to work with.Lyric D.
Customer did not leave a comment.anna M.
Customer did not leave a comment.agustin H.
Customer did not leave a comment.ROBERT K.
I paid for dollies and furniture pads and did not receive them. The lady that called me, Anna, was pretty rude on the phone as well.Christine B.
She didn't know anything about the insurance, took forever to file the claim, charged me $28 for an extra day, & I still haven't heardLinda B.
This was most worst experience of renting a Uhaul from a dealer that I have ever endured . This place was by far very yet very unprofessional.... I encountered such horrible stress with this dealer I would never recommend them to anyone who is looking to rent a Uhaul!!! Go to another dealer in the area, Save yourself from unnecessary stress!!!!??Linda P.
The location was a 40 minute drive from where I had hoped to pick up the 10' truck due to availability. Not a deal breaker by any means as I was glad to have the truck, just would have been better if the truck were available locally.john K.
Charge the customer the same day or within that first week of it being returned. NOT TWO MONTHS LATER.Harlen C.
They are awesome and do it great, if only they had more trucks and trailers, it would be even betterDAVE J.
Just had to be rescheduled 3 times/ cancelled the 15ft uhaul and on the Times was 12 hours before the pick up timePalmer S.
Approval of s driver should be done prior to them getting there if you sometimes experience long wait times. I waited in an empty parking lot by myself for 25 during this process and 20 minutes of that was me waiting to be an approved driver. It wouldn't let me start this process until my GPS showed I was at the location. It was not an area I wanted to be standing in alone for something that could of been avoided.Jennifer B.
Communication between sites. One location messed up my order and the it took the other site over an hour to get my request completed.david A.
I reserved my reservations on line at the location in Streamwood on Rt20 This is the second time Uhaul had baited and switched my reservation this will never happen again.!!!!!!!! If the item I'm renting is not available st the location I request and the stupidity of corporate management won't let choose where I pick up the rental I will never give Uhaul my business ever again The Stupidity of corporate manger is s fucking joke Regards Bruce WingetBruce W.
I was charged for equipment dolly that was never in the truck. I notified jams twice and was told I would be refunded. I have not received my refund. ITheodore B.
Thank You , great costumer service ...anna M.
Customer did not leave a comment.kennith M.
Customer did not leave a comment.Nadine R.
Customer did not leave a comment.MARCOS G.
Customer did not leave a comment.Aleksandrs M.
THE FRONT DESK TOOK CARE OF ME RIGT AWAY ..DID NOT HAVE TO WAIT â€¦ WILL BE BACK. THANK YOUJOHN F.
I was promised 2 furniture dolly's. I even confirmed that they were there before picking up my truck and they were not there. The u-haul app was having so many issues that I couldn't use it to pick up my truck so THANKFULLY one of the employees at the location hadn't left and was able to give me my truck. It was a nightmare.Diana H.
They need more people who know how to operate the front desk. The one woman called me from home because she was sick and kindly gave me instructions for doing everything online. She gave me get home number so I wouldn't lose my truck! She was great, but the other people there have no clue what's going on!Valencia H.
when i arrive it was just a small sign of uhual the guy inside connect me to a person on the phone that took 20 minutes to get me the dolly when i finally got ready he just walk me out i had to move my own car i had to chain it right becouse he didnt want to under my truck the safe chain wasn't on the right way i had to drive alway to my destination without break signals or any becuse he said it didn't have where to conect it and when i went under to check where to conect them he left and i left the place whi out break lights or signalsmarco S.
My husband and I just moved in September and used used U Haul for all of our moving we rented the big truck twice and a small truck and three trailers when I went yesterday I asked for a discount of some source but they never when attempted to look into it for me when you have loyal customers I think they deserve a discount. I looked for one but could find one. I did say they could look up in the computer and see that we had rented all those trucks and trailers. John and Lucinda KlineLucinda K.
Customer did not leave a comment.Leticia W.
After hours drop off, the person was helpful on the phone.joe C.
Customer did not leave a comment.lynne C.
Customer did not leave a comment.Sheritta C.
Left a few items in truck behind driver's seat. Awaiting to see if they can find them. Overall service was good. Just wish Uhaul would give extension without paying due to weather conditions. Michigan had sub zero temperatures and the truck was just sitting at my home. Unable to load it as wind chill factors were below zero.KATHERINE C.
Anna was very prompt and helpful with the rental that I had. Very nice to deal with.Mike B.
No one was ar desk. Door locked when I went to pick up. Drop off, no one in office for 20 min. Finally found someone and was told to just leave keys. Dont know what I was charged or if they knew what time i returned vehical. Also, when I finally got into truck, check engine light was on and oil light was on. I went in and told they guy who gave me the keys and he came out and filled it with oil stating it was still a quart low but he was out of oil. Yikes! Luckily the truck made the round trip safely.Courtney S.
Company was not open, waited a while then called a couple of numbers and finally got a call back. There was another couple waiting as well. We were given the code to unlock the key and got on our way. Otherwise everything went well.hollys W.
Everything was handled professionally. They were running behind and called me to let me know and provide me with the access to the truck and also agreed to change trucks, if the one I had rented online wasn't big enough. Job well done and appreciated.ken S.
I love Anna at this location. I have rented from her in the past. She is very kind and a great customer service agent. I will rent again from this location in the near future and send all my friends and family. Thank you again, KathyKatherine C.
Everything went very smoothly and would use them again.JAMES V.
Fast and convenient procedure for renting the moving van I needed.Kent P.
Your pricing is outrageous! The trailer brakes (hydraulic surge) would jam up. Causing frustration to unjam and continue on my 1850 mile odyssey. For what you charge to rent and the quality of the equipment, I would buy a new trailer and sell it when done. Your truck prices were absurd, so I bought a used van for as much as you rental rate. I have sold the van for a profit. Never again uhaul crap.brain R.
Very satisfied. Will use Jam Auto in Elgin, IL again.Katherine C.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.John C.
We had a horrible experience with UHaul. The truck wasn't at the original location, so the rep found us a new location. Drove there and when driving the truck it died 4 times!!! While we were driving! Very dangerous. Only to get billed today and charged for safety coverage we didn't ask for. Not worth the hassle..... disappointed.Michael W.
Anna was a wonderful person to deal with and she made every part of my experience easy and hassle free! Thank you!Shannon H.
The lady was really friendlyLisandro G.
Customer did not leave a comment.Jeremy T.
Very pleased. The service was excellent, courteous, friendly and so very helpful. Was a very easy and enjoyable return of the tow dolly. Thank youanthony J.
Customer did not leave a comment.Dennis O.
Customer did not leave a comment.Kurtis K.
The cab was dirty and smelled bad, the back of the truck had dirt. The hand dolly was missing.James B.
Customer did not leave a comment.tarnell B.
Customer did not leave a comment.Helen C.
Customer did not leave a comment.sarah P.
$19.95 per day but it's not a day, a day has 24 hours, I went to rent a moving truck and like around 10:00 am and it said $19.95 per day and I returned around 5 pm same day and they overcharged me so I just had to pay $80 dollars totaljesus C.
We returned the car after hours, but the lock-box where you drop the keys off was broken (it just hung open and would not close). We had to rope it together with a thin branch in the hopes that no one would steal the keys and take the u-haul to our detriment. Luckily, nothing bad happened.Diana Y.
This location just became an agent for your company and there was very little or no training. Agent had to call for help and simple pick up took over 45 minutes and I was the only customer there! Also the trailer was not at the location reserved and I had to drive over 30 miles extra.Chris A.
This rental experience was superior in every way from the initial call on the same day of rental with nothing available but the person called another location near by and it was close by our storage unit. Jam Auto Rebuilders location was extremely wonderful to us and I will recommend to everyone . Thank you so much for this great experience which is important when moving is usually overwhelmingpamela L.
The personnel at this location were very customer focused!Melinda C.
Customer did not leave a comment.Theresa S.
Nothing at all...it's perfect...angel F.
It was on Sunday afternoon that I dropped the vehicle off and there was no one there. Had there been someone there, I probably would've complained about the rain water dripping in the cab of the vehicle.Tom S.
Customer did not leave a comment.DONALD B.
Customer did not leave a comment.JosÃ© G.
Customer did not leave a comment.elizabeth H.