Even when you pre-check in online you have to do everything all over again over the phonr when you get there. The guy wasnt at the location to be able to give us the blankets we requested.
Kevin H
Customer Reviews for Jam Hut RV Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a great location with a very friendly and accommodating staff. I am so glad they are here in my community. Thank you.
Kathy SOnly issue was not having a worker on premises during normal hours. Although arrangements set up to make drop possible.
terry bBeing in a rural area, Jam Hut does a fantastic job of taking care of their customers. The owner is flexible, knowledgeable and you may even get a song out of him while you wait (he plays in a band). I have a number of options on where to take my business but I know if I want it done right then I go here. Make sure to let your small owner/operators know that we appreciate what they do to take care of the business.
GARY WI filled the tank up to 1/2 a tank, just before dropping the truck off, yet I was charged for 2 gallons of gas. If there was actually someone at this location to check me out, this overcharge wouldn’t have happened.
Susan SWent very smooth.
Brenda BThe reps worked hard to found my car dolly. I think it bad service in Cuba mo. Just a cross the street from them at 11:47am to be toll they could help me that they were closings AT12 OCOCK and they had the dolly had to go 50 miles to get one an come to Cuba to get my car
Richard Jowner was flexible and accomadating. Made sure I had exactly what i needed. Met with me after hours christmas eve. That's what i call dedication and great service
GARY WVery friendly and courteous staff.
Margaret YThe extra equipment I orderd was not in the truck. The online process took way to long and when I tried to call Uhaul it was a 40 minute wait. The whole process took way to long
Erica BI have a customer complaint file open and I'm supposed to be getting a call from someone to settle up what they are going to do about dropping the ball and me having to run 75 miles out of my way to pick up two trucks I reserved them when I got to the place no one was there. I found out today that without settling my complaint they just went ahead and billed me. I'm still waiting on this phone call
Dustin SLouis was friendly,courteous. Has nice inventory of equipment. Thank You.
James SThe owners of the establishment were very cool, and within 15 minutes we were on our way.
Jonathon HConvenient location near Hermann MO
Gregory BRep called later but no one was present when I was scheduled to arrive. Client service had a 45 min wait
Thomas SWe assumed the trailer would have been ready to go at our scheduled pickup time. The floor was dirty and a tire was low. We just think that stuff should have been taken care of prior to our arrival. That was our expectation when we filled out all of the paperwork online in advance. With the rental fee charged, that should not have been an unreasonable expectation.
Daniel PCan’t expect any better.
Ruth MEverything was great
RODNEY EI like the fact I could simply drop the trailer off after hours and not be on a schedule.
Mark Hvery cool place!
David LCould not check in using online check in via Uhaul app, despite 4 different Uhaul employees assisting. So could not get truck early until Jam Hut opened. Jam Hut opens at 10 AM. And employee “Louis” told us he did not open until 10 that morning. However he did not arrive until 1047.
Stephanie HCan’t answer the above questions regarding drop off as they Weren’t open according to UHaul. We called UHaul number to let them know and the kind lady from UHaul assisted us. However, We were supposed to be called with amount of extra $$$ as we had a xtra miles before it was charged but still have not received that phone call. Very disappointed in that! Can NOT PROPERLY answer the questions on Rental Drop Off as they weren’t open and we were EARLY. It did look like all was clean from the outside. And, Convenient location.
Ruth MKey drop instructions were not clear.
John OAfter dealing with the proprietor of this particular uhaul, I have to say that Uhaul corporate needs to get their act together and help their franchisees. The poor guy tried to do the paperwork on his laptop and it put out a number that was 2&1/2 times the amount I was quoted on my phone. He told me that he had lost several customers in the short time he had been a dealer because of that, and the customer service line wouldn't do anything to help him with it. Poorly played Uhaul, poorly played.
Frank PStill won't recommend uhaul nor use service again. Overcharging me by $20.00 and then back had a leak and all my things got drenched due to rain. Truck had issues changing gears. Not satisfied at all.
Kyla TAll was great, except the AC in the truck was not operating correctly. It was blowing thru the defroster more then the dash vents. All settings was correct for the dash vents to be working, it would switch to defroster on it's own
Jeff C