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Jamara F
Customer Reviews for J&J Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Key was inside with gas station attendant, not in the truck as instructed. Smelled like smoke in the cab.
Ruthie BCheck Engine light along with other lights stayed during the entire time truck was driven and truck rode rough! I returned to location to report problem and was told that "routine maintenance was needed but go ahead and use it" by the store's manager. This truck needs an inspection!
Roslyn SThe vehicle was exactly what was needed for my move. The young man was personable and made sure I understood all of the issues/ramifications about the rental. Will go to this location again.
Anita MIt’s a Busy store that sells food, convenient store, and lottery in the same 1 register to have a UHaul service! The wait time to get service is Insane! The young man that helped me was nice tho!
DEBRINA HTruck was clean, but driver side mirror had a lot of duct tape on it. It wasn't adjustable and therefore not useful to me as the driver.
Mitchell PWasnt much parking so I kind of parked over in the grass next to the other 2 trucks. The lady took my key quickly and checked me out quickly which was good. And she was nice. Its a corner store gas station in the middle of winston so it is what it is.
Joseph RYour App was glitchy and the lack of customer service was awful. A very stressful pickup experience to start our moving day.
Winston BThis location has been asking you for a long time to take appliance dollies out of their inventory. They don't have them, so please take them out of their inventory in your system and stop making things more difficult for customers and the location. The staff at the location were excellent and very helpful. We appreciated doing business with them and will do so again.
HAROLD MThe lady at the counter was extremely rude & unhelpful, Ican't believe how rude. She was mean & said the other customers came before me when I was standing in line just like everyone else. I will never use u-haul again if this is the kind of service you offer.. REALLY BAD. AWFUL...
George BCharge twice and the location can not explain or refund there mistake have used this location several times and will not recommend them ever again poor service. Wil file complaint with bbb
Venessa WVery friendly atmosphere!
Nathan JKeep up the great work. Thanks.
Mary GProvide the supplies the customer is paying for. I paid for furniture pads and a dolly and didn’t get them.
Spencer DDropping off was quick easy. Excellent associate!
Robert RY’all overcharged me took extra money off my card
Candice HThe staff was very rude. The app was not working and she got smart with me about it, acting like i was ignorant and bothering her. The van was nasty, smelled like piss and body odor. Dirt throughout, i have pics. The wiper blades need replaced, could not see when it started raining, and had to pull over several times or drive 25 mph. Not a pleasant experience what so ever. NEVER going back there.
Michael KTeresa was extremely helpful and friendly. My experience was very positive. I will use them again.
darla edrop off was very easy, no issues. Plenty of places to park the uhaul
Coral OMobile app cumbersome and not as efficient as live check in.
Brian MNothing it was great and fast service thank you.
Terri MI was over charged and will be calling and making a visit to the location I got the uhaul from.
TIA WNo improvements. Easy process . Friendly workers.
Christina MThe key was not in truck as app said it would be. J&J is a very busy store and clerk had to fit me in between serving customers.
Winnie KAwesome, friendly staff! I was pleased with everything. I had a great experience and they made sure to make it stress free and had me out the door in a timely manner. Very much appreciated! -Kayla
Kayla MI have done business with this location in the past and not had any problems. On this date of 8/20/22. I rented the cargo van to take my daughter back to college. Whomever had rented it before me or farther back, did NOT clean the van out and neither did the owners assure that it was cleaned for the next person to rent. Apparently the person had a white dog or cat in the van with very fine hairs. The seats and the entire van are COVERED in fine white hair from the pet. I had to sweep the van out and wipe it down, before I could load my daighter's things. I even had hairs all over my insulated cold bag that I took with us, and all over my pants. There is still a lot of said hair all over seats and floor. The person should have been charged a cleaning fee. What if we would have had allergies? I will not rent a cargo van from this location again because of this. I am very disappointed.
Cynthia MShe is a very friendly lady. I felt very welcomed.
cashena aVery customer oriented!
Camelia TThe uhaul equipment wasn’t working properly specifically the key and that put a damper on the whole experience and getting things done in a timely manner. Staff at the location wasn’t helpful either.
Kalynn Ktypically the customer service at J&J food mart are really great unfornately the trucks arent clean , they work fine but are not clean like they should be and that can pose a threat to consumers who re using the truck due to high contaminated and concentrated levels of debris and dirt. so make sure you bring your Clorox disinfectant wipes. and you'll be fine.
Ja'nicqua K24338748 Reserv Truck was in bad shape very dirty smelled like smoke cab and cargo area very dirty and truck barely started think it may have a bad battery personnel at location very nice but truck wasnt the best
Brett SJJ's service was great and they have amazing fried chicken pick some up.
giuli SNothing
Sadena BBetter Customer Service at J & J food mart. The cashier had a horrible attitude and I don't have to deal with that when I can use another company. They make the U-haul customers wait while continuing to allow customer for their store to go first per the owners request. I have not had any problems with U-haul but after moving all day and night and this happening will make me use another company. My truck wasn't cleaned. They don't make sure they are cleaned just check the mileage and gas. Hopefully service isn't needed because I will be going somewhere else
Daphne DGreat service an give good help an price is reusable
SHERMAN MNothing the lady at the register was very helpful and knowledgeable
LaQuesha CThe truck was dirty, with less that half a tank of gas. I ordered a dolly, which was not in it. I was directed to another Uhaul office to get one. When I received my final bill, I had been charged for furniture pads that I did not order or receive. When I disputed the $20 charge for that, I was told an adjustment would be made, but then the $20 plus $3 (for something unknown as of yet) were charged to my card! I am preparing to call the service number. The last 2 times I've tried, the wait was 59 minutes. Don't ask to be put in line for a call back, because I've done that, and the call back never came. Overall, not much more could have been wrong with this experience.
Camille LI never got my appliance dolly, I paid an extra $20 for the appliance dolly and they only had furniture dollies. This is the 2nd time at this location that they do not have my additional equipment so I don’t know why offer it if you can not provide it.
Lizbeth VStaff were very pleasant and helpful!!!
REMONA BYoung lady who assisted me was very knowledgeable and friendly. Great customer experience.
Tammy MCashier was super friendly, check-in and check out process was easy.
Charles CThank you for your service
Jean MThe employees were great, but process took longer than expected. Truck clean but poor running condition. Did not feel comfortable that lights were working even minimally and engine needed an overhaul. But I repeat, employees were great.
Alex CThis location is the best .
ELIZABETH WTruck had problems with driver's side door. It wouldn't close properly, so there was a constant noise seeping in. If I would have been going long distance, I would have turned it back in for another.
Elnoria HI really can't rate this place because I only dropped it off and was upset with the run around that I received from uhaul because they did not give me a drop off location. I found out later to bring it to this place Since it was a one way drop off, I left the key with my grandson because I live in Durham. He had to drive to this location and walk back to the previous location so I don't think he paid much attention to the appearance.
VANESSA PClean the mud and trash and crap out the cab area! Wow!
Spanious JTruck vwas unclean, Truck had engine issues and barely ran, charge was higher than quoted
Justin IThe Lady sales person went over & beyond for me, it was a last minute reservation; & she made it happen! Thank You sooo much!!!🙂😇
Cassandra Wthx,but NO THANKS
Anthony B