Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I’m very happy about my experience at JandJ Storage. It’s a great place and is the most reasonable, I found, then anyplace around the area!
charlotte enott
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Overall Experience
Rating:
5.0
Excellent professional service
Alan Botsford
Rating:
5.0
Customer did not leave a comment.
Christian sheppard
Rating:
5.0
Customer did not leave a comment.
Stephen Balukoff
Rating:
5.0
Staff was extremely helpful and courteous.
Severin Walker
Rating:
5.0
We showed up with a truck loaded and they had no record of our reservation and did not have a unit available.
Anne Ysasi
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Reservation
Rating:
5.0
Even though this is a smaller location, they are big on customer service! Great job!
Timothy Haslett
Rating:
5.0
Customer did not leave a comment.
neil hope
Rating:
5.0
Customer did not leave a comment.
Jesse Howell
Rating:
5.0
Great service , friendly management
Bradley Lewis
Rating:
5.0
Very convenient location for my needs.
Very pleasant manager and a pleasure to do business with!
Thank you!
Patricia Maynard
Rating:
5.0
The owner of this location was very pleasant and easy to work with. If I need another U-Haul rental in the future, I will definitely rent from this location again.
Sharon Hughes-Thomas
Rating:
5.0
Customer did not leave a comment.
Susan Mc Cauley
Rating:
5.0
Customer did not leave a comment.
neil hope
Rating:
5.0
Great service!!
Alan Botsford
Rating:
5.0
Overall customer service was excellent!
Greg Heidloff
Rating:
4.0
Provide images of the truck to be rented with a scale reference instead of just an image of the truck so the customer knows better, ahead of time, what they're renting.
Caleb Eckel
Rating:
5.0
Customer did not leave a comment.
Barbara Emerson
Rating:
3.0
Service is great at this location. Except for the truck's driver sideview mirror is broken, I had to stop buy tape and tape it up in order for me to be able to use it. Not good. Discount would be appreciated but not expected.
Mario Chavez
Rating:
5.0
J&J Mini-Storage is my go to person for renting pickup and moving trucks. I have recommended them many times to friends and family.
john mcdonald
Rating:
5.0
Greeted warm and friendly with reservations airway waiting.
David Bolling
Rating:
5.0
Customer did not leave a comment.
Erricka Coller
Rating:
5.0
We could not find a U-haul in our area but he rep was able to find one within 25 miles and gave us extra miles because of the inconvenience. Thank you for all of your help. 5 stars
Ann Bebedict
Rating:
1.0
The contract/invoice shows me supposedly returning the rental at 5:00 PM and bills me for that time.
This is a fabrication. I actually returned it at 11:25 AM, already clean.
Background: I was moving belongings from a storage center in Auburn, WA to one much closer (almost walking distance) to me in Puyallup, WA (The storage unit in Auburn also had a serious rat problem and there were two dead rats, lots of rat feces, and substantial gnawing damage to my belongs when I last went there, so I wanted out as quickly as possible.)
I rented a smaller box trailer (the only trailer available at this location) and the UHAUL/operator-owner of course wired to my Toyota 4-Runner with its existing hitch. I knew that I would need to make two trips and was concerned that I might not find a safe place to park the car and UHAUL trailer for the night, so we agreed I could bring it back and he would unhitch me, store the trailer there, and get rehooked up the next day.
However, I found a safe spot so that turned out to not to be necessary, and so I called and left a message, and kept the trailer over night still safely hitched to my SUV.
I completed my use of the trailer early the next morning and returned to the lot at about 11:25 am.
No sign of the owner or anyone else on the lot, so I knocked on his home's "Office" door and (after a while) the owner came to the door eating a sandwich and appeared very anoyed that I was disturbing his early lunch.
About 10-15 minutes later, he finally came out, unhitched the trailer. As he was doing that, I asked if he needed to inspect the inside of the box trailer, telling him I had used my leaf blower to blow out the dust and other bits of packing materials, so I thought it should be okay. Though he said nothing, for some reason he appeared annoyed at my comment. (Why? No surcharge?) He then removed the electrical connections and unhitched the trailer and told me I could leave and he would take care of the paperwork.
When he e-mailed me the invoice later, I was then amazed to see that I was billed for supposedly still using the trailer between the actual 11:25 am time of return, and 5:00 pm when I (supposedly) had returned it.
Total falsehood. Why?
David Serlin
Rating:
5.0
Customer did not leave a comment.
Charles Keeton
Rating:
5.0
Extremely easy process. From reservation to pick up and return. I highly recommend J and J Mini Storage for your moving needs.
Eric Lenz
Rating:
5.0
Appreciated Eric's handling of this "easy" truck rental!
DONALD HALL
Rating:
5.0
Customer did not leave a comment.
LATRICE MCCLEANDON
Rating:
5.0
Customer did not leave a comment.
Jose Pizeno
Rating:
5.0
The guys were so helpful this is the second time in renting thank you very much
Debera Botsford
Rating:
5.0
Customer did not leave a comment.
Haley Johns
Rating:
5.0
Fast, friendly, courteous, and very helpful
Terrence Humbert
Rating:
5.0
Customer did not leave a comment.
Adam Louis
Rating:
4.0
Dropped off the trailer using uhaul.com/share (this option was not made known to me at pickup, read it on a sign at drop off location), but the website did not let me submit photos of the trailer and parking location at the final step.
Pavel Minenkov
Rating:
5.0
Service was great. We checked in, it only took a matter of a few minutes than we were on our way. U Haul is the only way to go
bilie Llindstrom
Rating:
5.0
It was such a smooth experience, nothing really needs improvement from my point of view.
CHAD HAWKS
Rating:
5.0
Good job !
Nanette Ramsey
Rating:
5.0
Very friendly and knowledgeable guy ! He makes you feel welcome. Will definitely be using this location again when I need to rent Puyallup!
Joshua Arp
Rating:
5.0
Eric was great!! Very efficient and friendly, I'll definitely go back if I need his services.
rebecca hogenson
Rating:
5.0
This was my first time at this location. Excellent customer care, from start to finish.
Patrick Lillie
Rating:
4.0
Customer did not leave a comment.
TYRONE WEBER
Rating:
5.0
Great service!!!
Alan Botsford
Rating:
5.0
Really great service, will definitely recommend
Alan Botsford
Rating:
3.0
The online check in errored out ands I was unable to return to it. I returned the truck a little after 3:30 on 3/15/23 butt was unable to figure out how to completed the online check in.
Keith Elliott
Rating:
5.0
Just keep up the good work.
kay chandler
Rating:
5.0
Customer did not leave a comment.
Nathaniel Fungchenpen
Rating:
5.0
Definitely best location to pick up a truck from. Love the costumer service. Thank you.
Yessica Balderrama
Rating:
4.0
Customer did not leave a comment.
Mike Collins
Rating:
5.0
Everything was good
Dennis Schulte
Rating:
5.0
Very professional , Excellent service
Alan Botsford
Rating:
5.0
Reliable,professional excellent service!
Alan Botsford
Rating:
1.0
We moved in to a unit that had 2 unit numbers and had 2 different payment dates when we moved in to (1) unit. ERIC tried to help get it fixed for almost a year but we weren't able to. Everything we would call and talk to someone they would hang up, not committing to call back times that we scheduled on the previous phone call. We were told we would get a call back and never did only when one side of our unit was late Because we had 2 different payment days.
(Eric at J and J mink Stroage was very helpful the best to his ability, his bosses wasn't helping us. He went a bove and beyond to try and help resolve this and he was really good to us.)
Our issue is with the company and and the higher ups not meeting customers needs and trying to take more money then owed
jamie nichols
|
Overall Experience
Rating:
5.0
Very clean and well kept van and very friendly
Thank you
Robyn Recktenwald
Rating:
5.0
Customer did not leave a comment.
JAMES PERKINS
Rating:
5.0
Easy process, in and out. Very courteous service by the attendant.
Mario Chavez
Rating:
4.0
The truck had a decent amount of damage, dents, and broken interior parts but it ran and drove well and that is what matters most!
Jeffrey Prall
Rating:
5.0
The owner of this U-Haul is the nicest man ever. I discovered, while trying to rent a U-Haul, that my card had been hacked, and several fraudulent charges were pending. Bank of America then canceled my debit card, and re-issued another, but I didn’t, obviously have physical possession of it. As this would seriously disrupt my moving plans for the next two days, I was extremely agitated. The owner said he would accept the number, when I showed him that the bank had deactivated my card. He was very supportive and understanding. I cannot tell you how much I appreciated his willingness to help me. I would go back to this killer U-Haul anytime.
Gail Reznik
Rating:
4.0
The trailer I ended up using was great. The first was so far out of alignment I had to immediately return it and exchange for the good one. I don't blame the facility for the problem, It's not the kind of thing a visual inspection would catch.
PAUL ARNESON
Rating:
5.0
Customer did not leave a comment.
Matthew Smith
Rating:
5.0
Great service. Every time. I'm a regular! :-)
Susan Mc Cauley
Rating:
5.0
Customer did not leave a comment.
Dennis Norfleet
Rating:
5.0
Keep doing what you’re doing! Customer service was great!
Christopher Andrade
Rating:
5.0
Great service quick and efficient
Alan Botsford
Rating:
5.0
Excellent service
Alan Botsford
Rating:
3.0
Staff we're freindly hand helpful. Hours of operation were not the best for my schedule. Was very difficult to get them on phone during business hours. When we showed up the day we move out it was raining hard. We opened doors and all our stuff by door was soaked. Hole in roof. Would not recommend the 10x8 sheds.
ROBERT THOMPSON
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Overall Experience
Rating:
5.0
Excellent service!!!
Alan Botsford
Rating:
5.0
Customer did not leave a comment.
Joseph Herrera
Rating:
5.0
Customer did not leave a comment.
Susan Mc Cauley
Rating:
5.0
Customer did not leave a comment.
patty willson
Rating:
5.0
AS A CUSTOMER ALL MY NEEDS WERE MET THANK YOU
PAUL THOMAS
Rating:
5.0
Service was amazing. Thank you, Erik!
Anna Gonzales
Rating:
5.0
Nothing if every customer was tested like I was you would have no complaints.
Brandon Benson
Rating:
5.0
Customer did not leave a comment.
stephine thrope
Rating:
5.0
Excellent service! Very knowledgeable and professional…..
Alan Botsford
Rating:
5.0
Customer service was fantastic!
He was friendly and welcomed me right in, showed me the vehicle, took his time to go over the charges and explained everything. Upon returning the vehicle he made the process streamlined.
Couldn’t ask for more!
Thank you J&J -Misty
Misty Holcomb
Rating:
5.0
The owner was awesome very personable
CURTIS VINSON
Rating:
5.0
This was by far my best experience renting a uhaul. Customer service was amazing, and very professional. Pricing was way better then any other place I looked at. I will refer everyone to this location for their uhaul and storage needs!
Brittney Pier
Rating:
5.0
Customer did not leave a comment.
Raymond Clark
Rating:
5.0
Great service!
Alan Botsford
Rating:
5.0
Customer did not leave a comment.
ROBERT THOMPSON
Rating:
5.0
Customer did not leave a comment.
Glenda Nevarez
Rating:
5.0
Customer did not leave a comment.
Ramon Catabay
Rating:
5.0
Customer did not leave a comment.
Brent Watling
Rating:
5.0
Keep up the great job and location
Jami Nabozny
Rating:
5.0
Customer did not leave a comment.
BEVERLY CORLISS
Rating:
5.0
Excellent professional service!!!
Alan Botsford
Rating:
4.0
Customer did not leave a comment.
steve deitsch
Rating:
5.0
Always great service here. Thank YOU!
Susan McCauley
Rating:
5.0
Customer did not leave a comment.
Christina Williams
Rating:
4.0
Customer did not leave a comment.
CHARLENE FELTON
Rating:
5.0
Clean, friendly, and very helpful. We’ll definitely rent from here in the future!
Ciara Rasmussen
Rating:
5.0
Customer did not leave a comment.
Thomas Duva
Rating:
5.0
Best location we have ever rented from
Crystal Pruett
Rating:
5.0
Managers were very helpful and very nice
Samuel Irving
Rating:
5.0
Great guy made it easy
chris tuilaepa
Rating:
5.0
Customer did not leave a comment.
Lilyann Pantoja
Rating:
5.0
Great place, price was perfect. Not ridiculous as most storage sites are.
dan connor
|
Overall Experience
Rating:
5.0
Very good price, convenient location but just won’t work for us due to our working hours.
Thanks a lot..!!