Customer Reviews for J&P Variety 2
(U-Haul Neighborhood Dealer)

Rating:

5.0

Only thing is, is the back of the truck needed to be swept out before we could use it; this should have been done before hand in my opinion.

Rating:

5.0

Everything was fine. The rep was very professional.

Rating:

2.0

I filled the vehicle to exactly the level the gauge was at when I picked it up, which was just slightly below the 1/4 full mark, and yet I see a fueling charge for $30 plus an additional 11 litres of fuel. When I picked up the vehicle the agent told me it was 1/4 full of fuel. I noticed when I got in it was just slightly below that but I didn't think that would be an issue. I did my best to fill it back to the level it was at when I picked it up. I respectfully request this charge be reversed. Thank you.

Rating:

5.0

Great friendly service

Rating:

5.0

There is a discrepancy between what the paperwork has listed as the distance rate and the rate that I was actually charged. On the receipt that I was emailed the distance rate is .49 and I was charged almost double of .79 and when asked at the store was told it would probably be .69 per KM. This is not a big deal as I did not travel very far but for a much higher paying customer this would be extremely annoying. This is something that I do believe you should look into, especially since it was actually emailed to me with the wrong rate. Thanks James Comiskey

Rating:

3.0

There was no place to park my car while I used the UHaul truck, so I had to find alternate parking. I appreciate that they didn’t want my car to get damaged, but it was inconvenient and I didn’t know ahead of time. Service was quick. The driver’s seat was difficult to move forward and they helped when I asked for assistance.

Rating:

5.0

Quick service and very helpful

Rating:

5.0

I went smooth,, the truck was ready and clean . I was given the truck earlier than expected .

Rating:

5.0

almost tew truck. very friendly staff. would use again

Rating:

5.0

Very pleasant customer service experience

Rating:

5.0

*This comment has nothing do to with J&P convenience* Once I arrived to my destination town, I was told from the pickup point to bring my uhaul to any uhaul location for drop off as my profile didnt have a drop off location. I brought it to starlight convenience and they told me they had no room for me to park even though there was not one single uhaul in their parking lot. I then had to call customer service and wait on hold for a while to organize a new drop off location. The new location (J&P) was very easy and the staff knew what they were doing. From the moment I got my uhaul to the moment i dropped it off, my experience was not great at all. Makes me not want to deal with uhaul in the future…

Rating:

3.0

Not overly happy to begiin with. Booked a few days in advance for a Saturday morning pick up. For the second time with using uhaul no truck was available for me. Wasn't even submitted for a reservation after speaking to uhual agent. Had to call twice and got redirected multile time just to get the truck I had already pre ordered

Rating:

5.0

I don't think you need improvement. I was satisfied with everything

Rating:

2.0

I asked if they could do the look around, they refused. Took 8 hours to get my receipt

Rating:

5.0

Fast and friendly service. Would highly recommend!

Rating:

4.0

Windshield was a little dirty could use a cleaning. Otherwise good 👍 Thanks

Rating:

4.0

Very nice people to deal with. We are using the van again in Dec.

Rating:

3.0

Every thing was fin

Rating:

5.0

I left more fuel in the tank of my rental truck than I started with. How do I confirm that my payme t card will be credited to reflect the difference?

Rating:

5.0

Nothing,everything was amazing and I would recommend UHaul to everyone.

Rating:

5.0

All good

Rating:

4.0

Very nice people, would use company again

Rating:

5.0

I filled up the truck right around the corner from the drop off site and then was charged $45 for 20L of gas on a truck. Will never use uhaul again.

Rating:

5.0

Lower mileage cost

Rating:

5.0

The equipment was smelling like the cow dung cakes were transported before.

Rating:

5.0

If you need a U-Haul location then this should be your #1 choice. The dealer was extremely friendly and helpful. The truck I needed arrived after closing but to my delight the dealer reopened the store for me and happily sent me on my way. I had a tight schedule the next day and I can't tell you how delighted I was. The return was 2 minutes long and just as satisfying. I won't use anyone else but J& P now. Thank you for an exceptional experience. NK.

Rating:

5.0

I got what I asked for. Enough room for everything I was transporting.

Rating:

5.0

Awesome service and everything worked perfectly

Rating:

5.0

Cargo van I rented was dirty inside and it smelled very bad like someone transpoted manure in it before me. I gave high rating to location because persons attending were very nice and customer friendly

Rating:

5.0

Fast, friendly and hard working honest people.

Rating:

5.0

Excellent customer service

Rating:

5.0

Fabulous people to deal with. So friendly. Would definitely recommend them to anyone looking for a vehicle rental . We rented twice in one weekend from J&P Variety on Norwich. Ave.

Rating:

5.0

The staff could not have been more pleasant or helpful. Would definitely recommend this location if you are looking for a truck rental .

Rating:

1.0

The person at the location was very upset when I wouldn't park the truck where he asked, despite there being other trucks parked where I stopped.

Rating:

5.0

I used u haul many times over the years, and I find their equipment are well maintained and your web site is user friendly. With the cost of inflation going up it’s hard to believe renting a truck to go 250 kms approx would cost $420. I need to find other means of moving my equipment or just hire a company.

Rating:

1.0

Check in process was done wrong, and I wasn’t even given a contract with the uhaul or any paper work. I was told that I needed to make sure I tracked the kms and fuel, since they messed up (so I did). I was also given the wrong truck and it was not cleaned, or even ready for me to move it (it was backed up and wedged between other cars). I was charged for fuel when the truck was CLEARLY refilled. Pictures and proof to show it. Terrible experience.

Rating:

5.0

Very friendly atmosphere, don’t need to improve,

Rating:

5.0

Great customer service. Will return for my future uhaul needs.

Rating:

3.0

I'm not sure why my picture and license was not enough to authorize the rental. I have rented from you previously. You phoned my wife and asked for no further information???? Could I not have just gone into the store and talked to a person????

Rating:

5.0

Lower the price..... it's pretty frigging expensive

Rating:

4.0

The back of the truck had a strong smell to it.

Rating:

5.0

Nothing, all was good

Rating:

1.0

They charged us for an extra day and said we dropped it off hours after we did. Also said we didn't have the gas the same at drop off and as pickup and charged us over $30 for it. Horrible! I called customer service for my money back as that's a total rip off.

Rating:

5.0

The associates at this location were very professional, knowledgeable and quick. We had a great experience

Rating:

5.0

Very friendly and understanding

Rating:

3.0

It would have been better if we could have used visa/debit as we don't have a credit card and had to have someone else use theirs to secure a rental.

Rating:

4.0

Truck was disgusting ketchup packets popped everywhere.. the gentlemen came and tidied it made it right but it probably shouldn’t have been returned/left like that

Rating:

5.0

Not a thing , I am very grateful for the outstanding service I received. Thank you so much

Rating:

5.0

Awesome service.

Rating:

5.0

So far I like system

Rating:

4.0

This office made this rental easy . Thank you

Rating:

1.0

The problem is the administration. They let people rent units that they don't have and switch them without notice the people

Rating:

3.0

Not happy - this experience should be refunded!

Rating:

3.0

Was great no issues they didn’t ask much just asked if we fueled the truck nothing else

Rating:

5.0

Terrible location to try to pull a truck out of and make a left turn at. Weird intersection. This wasn't the location I originally wanted and had selected another one but it was listed as a "preference" except I wasn't notified of that so I had to go through this stupid rigmarole to figure out where to pickup my truck and had to go to the exact location I was trying to avoid.

Rating:

5.0

Everything was ready for us at our pickup time with great service. The cost of mileage seems a little high but overall good experience

Rating:

5.0

Great Experience!! Very professional. Timely, Reasonable Price. 5 Star Experience.

Rating:

3.0

The staff were very friendly and helpful. The vehicle was stuck in the snow and the gentleman got me unstuck and on my way. There was no windshield washer fluid in the vehicle. I was unable to clean the windshield for the duration of my rental.