Best uhaul experience ever! So helpful and kind as always.
GRACE JUNG
Customer Reviews for Burgundy Pack And Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent
Kenneth Washingtonthey were great. professional, kind and cool. thank you!
Danilo Powell-LimaEverything from the rental paperwork to the use of the vehicle went very smoothly.
Rick SchwartzMake it possible to have paper application and receipt. It is difficult for me and perhaps others to do everything on phone/computer.
Lynette TerryI was there at the location as early 7:55am and found the location closed. I contacted U-Haul customer service at around 8:18am to find out if the store would open or not and only then did the guy arrived to open the store. Take note that the guy didnt even apologize for opening late. I had to walk with him to get the vehicle at the parking lot. Totally unprofessional and definitely will not be coming back to this location.
Florentino PascualPut up a sign “U-haul”. The rented car should be brought to the location BEFORE the pickup time
Dimitri LiakhovitskiAWESOME
GREGORY CHRISTOPHERDavid in burgundy is amazing! Super fast, very easy pickup and drop off. My first time renting got my boxes delivered in 5 hours and it was too ez. Signing up online was quick and getting the keys after couple of steps was easier. Will do this again! Driving almost 70 miles, cost me less than 15 bux on gas. Economic gas value!
David BinsonNo comments
Johan CastilloFriendly, efficient and quick service.
Evelyn OrtegaPassenger door was not fully sealed for the wind blowing wholike driving.Need to be fixed prior to renting Right side l signal not working.Very dangerous when driving at night in highway when changing lanes
Mamadou MalickI was so happy to find a local store that was open on a Sunday!
Nicole SchielzoNothing
Curtis SimmonsGreat service excellent!
LAWRENCE THOMASThis location is the most horrible location I have had the misfortune of dealing with. It is sketchy deli. They sit in the front smoking with friends outside of the store and they are extremely unprofessional. As soon as you pull up you will see a bunch of people sitting in the front with plastic chairs, smoking with cups on the ground. Everytime I rent a uhaul from this location it is a problem. ALSO, be aware, that when you rent from this location there is always a half a tank of gas. YOU will never get a full tank. I returned it with a half a tank as I received it and uhaul has charged me a fuel charge stating that it was a full tank when it was NOT, so evidently this deli store employees are driving the uhauls in between rentals. My experience yesterday will be the last time I ever deal with these unsavory people at this deli. I specifically told the owner I would be returning the van at the location either late or in the morning and he said "fine". When i returned it late the store was close and i left the uhaul with the keys in the van in their parking lot. The owner or manager of the deli just called my telephone screaming in my phone at me for leaving it after hours and said he told me earlier not to leave it which is a blantant lie. Im afraid to ever interact with this location again because he sounded very threatening if I were to ever go to that location again. This particular location has VERY UNSAVORY characters. STAY AWAY from this location unless you want to be subjected to verbal abuse and deal with unsavory/unprofessional characters. Uhaul needs to monitor locations like this and fix the flaws in their mobile check-out and check-in. I rent from uhaul frequently and Ive always try to avoid this location at all cost but i had no choice this holiday But I will NEVER rent from this location agakn and you should NOT either! STAY AWAY!
ELISA FRAGHERvery convenient - open long hours - great staff
Victor schabesDon’t add insurance to my contract without discussing it. I made this reservation through your 800 number and the representative added a $50 CDW charge which my original online contract did NOT have. I am disputing that charge.
Karl ManserStore owner very pleasant and friendly. AAA+
Kirby TanEverything was ok.
Berthe Rene LukeThe service I received at this location was great! They made it very quick and easy for me to get the trunk and be on my way.
Jordan KeyserReally good service fast and easy
Haris CalderonVery pleasant to deal with, on time and good service.
Hugo PuaI am well please of the service
RODOLPH BURKEThey did not ask if we needed furniture pads. I did ask for them
dona FISCHERVery courteous and efficient service.
Barbra FishmanA small dealer, but perfectly located in the center of Englewood. Pleasant, helpful people. Good prices.
Laird KellyThe whole process was very smooth and simple ant the folks at Burgundy were very helpful.
Louis MileaVery pleasant, efficient and helpful staff, felt like family 5*****
MERILYN MAKUWATSINEMy non comment above this location
Victor MontanezLove the service and the van was amazing
VIANETTE FERNANDEZI ordered a dolly for this rental & none provided. Very difficult to find location. And agent was not good with English. The worst experience was having to provide all info on line & taking photos of my license . Totally unacceptable & only added further delays to a rushed schedule, in addition to having to run to another U haul office to get a dolly.
Stan SkalkosGreat and convenient location. Very polite people.
Julian Gaviria GiraldoGreat experience!
Angelina Rivera