Customer did not leave a comment.Patrick I.
Customer Reviews for J&D Automotive & Diesel Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
1.) The mobile pickup app didn't work so I was on the phone for over 20 minutes with the U-Haul representative at the pick-up site until it was fixed. 2.) The rental truck had less then a quarter tank of gas. I've never experienced this and caused another delay. 3.) The dolly I requested, and paid for, was not present. Another delay and time wasted to have it removed from my bill.Russell Z.
Customer did not leave a comment.Stephen S.
My experience was horrible! Rented a uhaul for a pick up in Alabama and was going straight back to New Orleans but unfortunately there was a lock on the back of the uhaul and it took 3 HOURS to figure out to cut the lock off! I spent the gas in the truck to go back and forth to the uhaul place just seeing about the lick! They transferred me 20 times!!! I stood in the HEAT for 3 hours until finally they said cut the lock for this CUSTOMER . I bought a piece of furniture for my grand baby birthday party and was on time to make it back to New Orleans to surprise him but WE WRRE TO LATE DUE TO THE 3 HOUR DELAY!!! Very Heartbreaking when the only thing in my way was the LOCK AND UNPROFESSIONAL MANAGERS THAT NO ONE COULD LOCATE THAT DAY! Heartbreaking! At the end no one would speak to me to even compensate me. Then when they did finally, they just sent me an email saying I would get back 50 dollars! Not even the gas spent while in Dotha Alabama! Very unprofessionalLaneetra R.
Customer did not leave a comment.David A.
Great people, cleanest equipment I have rented Will rent a 26' truck from them in three weeks.Vernon M.
Customer did not leave a comment.Amanda L.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.Miosyah D.
Customer did not leave a comment.angela R.
This location should have after dark lighting for after hours pick up. It is extremely dark and on a busy road. The key was easy to find but the truck was difficult to confirm due to the dark surroundingsMatthew R.
Customer did not leave a comment.Cynthia K.
Great people.RICK S.
Customer did not leave a comment.albert A.
Very accommodating, professional, friendly and warm.tom S.
Customer did not leave a comment.edwin C.
Customer did not leave a comment.JASON A.
They help me set up my reservation and made sure everything work properly with my vehicle!