Customer Reviews for J&J Auto Body

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of J&J Auto Body

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MARY F.
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Customer did not leave a comment.

Sean J.
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Gregory G.
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Deborah C.
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The location said they were opened until 2:00, I arrived @1:15 and no one was there. I was able to speak with Wanda on the phone who tried to get in touch with someone @ the office but was not able to. I was instructed to leave the keys in the drop box and I did.

CHRISTINE H.
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FADI H.
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I was very happy

Louwrens L.
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Great customer service!

DIANE B.
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roger W.
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Did not like the shelf check out. It was stressful.

RICHARD N.
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Yes, but only to drop off a one-way truck.

Marc S.
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Customer did not leave a comment.

VIKTOR T.
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The location and staff were extremely helpful, but my rental was only available nearly 24 hours later than my original reservation which was made months earlier. This was extremely inconvenient and essentially increased my total travel time by a day and made my overall experience much more stressful. The staff at the location gave me what seemed to be the highest discount they could offer, but that didn't compensate for my lost time, stress, and additional travel costs. Corporate Uhaul needs to do better at helping their local offices meet customers needs.

CynthiA O.
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yes

ANN P.
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The reason I rated this location poorly is because the location was changed on us the night before pickup. We had reserved a trailer in Santa Cruz,CA and the night before I received a phone call that our trailer was in Monterey 45 miles away. This change resulted in us having to drive an extra hour and a half to pick up the trailer. The location was also a little difficult to find. We were not happy with this unexpected change as we were on a very tight time schedule and this caused us an unnecessary delay. There was the additional added gas expense to drive there. I feel we should have been compensated for the expense and inconvenience.

KYLE S.
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LYNETTE V.
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SANDRA R.
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This was a random place to drop off the truck. There were other locations and I am not sure why this one was selected. It is down an out of the way road behind a tall chain-link fence with a do not enter sign. It was hard to find the driveway and there were no clear parking spaces. It was ran-down building and lot.

Mykelle H.
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Nathaniel V.
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jaun Z.
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Highly recommended!! They made the process fast and easy.

Alec H.
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The gentleman who helped at J&J was very helpful and courteous.

John C.
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I have been coming here for years . Way better than the U hail center.

Walter A.
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Jimmy was a perfect gentleman. We are finally moved in!

Walter A.
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Jimmy and his team were great! Professional and complete gentlemen. Thank You!

Sandee P.
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Dropped off vehicle when they were closed. Unfortunately left my car key but Jimmy called me to let me know.

Keith L.
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Customer did not leave a comment.

David C.
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This small location was perfectly efficient but does not equal the street presence and professionalism seen at major uhaul facilities.

Shane M.
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Debra A.
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Jordan P.
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Edward C.
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Edward R.
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Patricia H.
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Great experience on both ends!

Edward J.
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Nice folks, it's abit out of the way, the truck was dirty and smelled of cigarettes. My biggest complaint is that I wasn't clear on the exact 24 hour rental on a one way rental. I picked up the truck early only to have it sit in my driveway until the next morning, and when I didn't get it back within the 24hours (2.5 hours late), the drop off facility charged me an extra day. I should have picked up the truck at their closing time and would have saved an additional $73 bucks.

Mark L.
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People very nice and easy to deal with. Truck was clean and perfect for what we needed. Office is a total mess.

Scott S.
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Customer did not leave a comment.

Mose T.
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Stephanie I.
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I wanted to pick up at another location, but they made me drive to this location to get truck. I was NOT happy.

Terry B.
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Short of free rentals, nothing comes to mind. I prefer to do business with the "local, small business" they are "it" .

LIZ M.
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Customer did not leave a comment.

Travers D.
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they were helpful in hooking up the trailer

Ross H.
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I think I put the keys in the wrong drop box (on the shop side)

Jason N.
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The customer service was excellent, very friendly and helpful, but the location was out of the way and dirty.

Robert B.
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Staff was very helpful. No issues.

iver B.
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Customer did not leave a comment.

TONY I.
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Kersten W.
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Kevin I.
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Lydia K.
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Juan J.
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TERRY W.
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Michael R W.
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Joana N.
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Levi B.
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Cathleen S.
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The reservation was for another city, why wasn't the truck moved to the requested pick up location? The pick up was a big hassle with many calls to me to come and pick up before they close at 2 pm. The truck I rented used twice as much gas to do the same drive as the truck I rented in October (and the rental cost twice as much).

Michael G.
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MARIO T.
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Jimmy C.
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James B.
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Salvador M.
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very smooth and good experience

Veronica A.
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Michael D.
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Great job here

Kevin A.
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Customer did not leave a comment.

Christine H.
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The gentleman who operates this location is always very nice, efficient and helpful.

Chad S.
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unhelpful, lost key, instead of having locksmith come and make new key like is standard. they instead had it towed with my belongings in it without even waiting for me to arrive 5 minutes later. then they held my stuff hostage unti i paid almost $400.00. they then accused me of stealing the truck after they stated that i needed to rent a different truck to retreave my belongings from it.

Ricky C.
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FRIENDLY KNOWLEDGEABLE THE REAL DEAL

Kevin A.
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PRO S EXPERIENCED RELIABLE HELPFUL

Nancy P.
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Customer did not leave a comment.

MONTEREY BAY S.
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Kim M.
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FOREST W.
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Frank V.
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CARLOS R.
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CARLOS R.
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Anthony N.
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Anthony N.
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Anthony N.
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THEY KNOW THEIR JOB............UNLIKE THE BIG LOCATION ON DEL MONTE BLVD !!!!

Justin G.
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Customer did not leave a comment.

Tex O.
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Very handy location, prompt check out and back in. Nice guys there.

David K.
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Customer did not leave a comment.

Anthony N.
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I.A.M.P. N.
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GARY J.
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Clean the mirrors and the windows and the cab floor.

I.A.M.P. N.
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the ONLY u-haul location that knows their stuff!!

I.A.M.P. N.
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the u-haul professionals.............they get it done without fail !

Anthony N.
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Customer did not leave a comment.

Anthony N.
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FAR BETTER SERVICE THAN CORPORATE STORE ON DEL MONTE IN MONTEREY!!! THEY ACTUALLY KNOW THEIR JOB HERE!! WHAT A CONCEPT!!

Cheryl W.
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Linda S.
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STAGING D.
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There are other Uhaul's in Monterey. But Jim. And jimmy have been so great through the years I will only deal with them. If they are out of trucks my staging project can wait! Loyal customer for sure.

Stephan M.
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Fast and easy pick-up, and effortless drop-off. Would definitely use this location again.

john P.
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Customer did not leave a comment.

Gary J.
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Customer did not leave a comment.

I.A.M.P. N.
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JACQUELINE B.
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It was helpful, close to where I lived and moving to. Very convenient. Owners were helpful and courteous.

Adalie G.
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Customer did not leave a comment.

James C.
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REZA G.
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Michael W.
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ANTHONY L.
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I really want to which credit card did you bill ?

No reviews have been submitted for this location.

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