Customer Reviews for J&J Auto Sales and Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of J&J Auto Sales and Service

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Tera K. on

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Nothing she was very nice and helpful.

ladonna G. on

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Oil light was on the whole time...was afraid the truck was going to burn up.The milage wasn't checked..or the fuel level.Was told the truck was had a full tank when you pick up.The truck had 1/2 tank of gas when I got in the truck. No one was there when I returned the truck to check milage fuel etc.I picked up a piece of furniture local.. pretty sure I didn't travel 25 miles. I rented the truck at 10am & returnedbit around 12

John M. on

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I dropped off the vehicle after the location office was closed. However, the location is not well lit and is not is a very safe part of town. Also the location of the key drop box is not obvious to customers. The location is convenient but I think that some lighting and signage would do the place wonders.

Chekita J. on

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Having more varieties of vehicles

nyasa M. on

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LAVERNE R. on

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I have no complaints everything was fine. This is my second time using them and I will use them again. I would very much highly recommend them.

KELLEY D. on

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Gerald F. on

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KEITH P. on

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I had to repair the drivers side fender on the car transport trailer. The fender tilts out to allow the vehicle door to open. Nothing was holding the rear of the fender on. The main bolt at the pivot point of the trailer was missing and the bungee style strap that keeps the fender from tilting was missing

Jimmy G. on

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Access to trailers needs improvement. Lot is probably too small for available inventory. Attendant very friendly and helpful.

Dawn D. on

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The AC stopped working an hour after I left Alabama, I called the roadside assistance number and couldn't give them an address, since I was driving, and they couldn't tell me what exit to get off. Also I don't think that they felt no AC ,was that big of a deal. Well, it was miserable, a 6-7 hour drive, took me just under 12 hours, I had to keep stopping so, my dog and I could cool off outside the truck. When I was sweeping out the truck, I found a lot of leaves and sticks, none of my stuff was on the ground that got loaded, so the person who rented it before me must not have cleaned up after themselves.

Dustin A. on

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I’ll never rent Uhaul again

Suzanne W. on

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I I freakin love Shay and almost hated to move now that I've found her. She was so friendly and easy to work with.

Michael A. on

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Love Boss Lady she is fantastic and very friendly.

Alan J. on

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Cary L. on

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The truck ran well but the check engine light was on and should be checked.

David C. on

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Shay at J&J Auto was great! She went over and above to help me.

Luis U. on

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keven M. on

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The lady you have working there is awesome and very helpful.

wesley P. on

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Friendly Staff

Justin J. on

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Alvus R. on

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ben P. on

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Nothing f

david M. on

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Keshona D. on

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Juandra P. on

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Great services

Paul R. on

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Paul C. on

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Nicole K. on

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Deneane C. on

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Michael D. on

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MICHAEL W. on

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I was very happy with the young lady that helped me at J & J when I arrived. We were in and out quickly and she was super friendly. I was originally picking one up at a different location but they did not have a 20 or 26 ft truck. He made 1 phone call and said I would have to go somewhere else at 10:30 (this was 9). I called the 800 number and she found one at a different location that I could pick up immediately (they had 6 - 26 ft trucks on the lot). I would assume you are all on the same system and everyone can see all U-Haul locations. If not, you need to be, if so, perhaps the young man at the Kyle Avenue location needs to be retrained on how to use it.

jonathan A. on

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LAESA Y. on

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The best service I've ever received since I've been renting from U-haul!!!

Tyson B. on

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LAVERNE R. on

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Everything was wonderful...

Tiffany C. on

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Customer service was excellent!

shay J. on

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Awesome service

Charles M. on

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Sabrina H. on

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Very Clean and Nice atmosphere. Friendly Staff and very patient people. This will definitely be where I rent at from now on. ??

Debbie M. on

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kimberly M. on

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paige R. on

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shay J. on

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Gladysia S. on

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J and J had what I needed even with my request being received late. I was provided excellent, quick, thorough service by Ms. Jennings. I will definitely return for my future moving needs and recommend this particular place to anyone looking for U-Haul service.

Yolanda M. on

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My complaint with location was very unprofessional.I waited for an hour to receive keys to truck due to pick-up person lost at local restaurant.Never received a receipt & was charged a $30 late fee in which I didn't know existed.Have called several times about this matter & keep getting numerous run-a-rounds.Issue is still not resolved...very unsatisfied with this service.

craig B. on

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Shea was great The equiptment'after inspection had some needles and what looked to be drugs under the seat I think they should of cleaned it out better I would of hated to of been stopped at the inspection station and had those items found in the vehicle

Joyniece M. on

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Very sweet lady and it was a quick and swift experience. It was my first time renting a uhaul I highly recommend coming here. She’ll answer all your questions with the most positive attitude

Bobby P. on

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They were very friendly and professional. Everything was ready when I got there and it took no time. I will definitely return in the future.

darrius W. on

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Clarence T. on

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When I return the vehicle they charged my credit card prior to my giving them authorization. The office had a strong smell of marijuana. This location did not seem professional to represent the U-Haul Brand at all.

JOSHUA D. on

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Luke M. on

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I had no problems with the location but just getting a truck was a nightmare. I was original supposed to get an 11 foot truck and because of uhaul's poor contingency for the Thanksgiving holiday I recieved a 26 foot truck which cost a lot more in gas. I was very dissatisfied with uhaul and I doubt I will ever give this company my business again.

Corrie D. on

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Tony P. on

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james P. on

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Awesome experience very professional and easy going

Tia R. on

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Shae was a beautiful kind soul.very kind and helpful

CASEY B. on

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Hours were not correct. Needed to exchange trailer. But location was closed. Returned less than an hour from original rental location was closed

MARTY F. on

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Customer did not leave a comment.