Customer Reviews for J&J Games N Hobbies Inc
(U-Haul Neighborhood Dealer)

233 reviews

6324 S US Hwy 85 87   Fountain, CO 80817

(719) 471-7910

Hours

  • Mon–Wed
    9 am–6 pm
  • Thursday
    Closed
  • Fri–Sat
    9 am–6 pm
  • Sunday
    10 am–3 pm

Services at this Location:

Contact Us

(719) 471-7910

6324 S US Hwy 85 87
Fountain, CO 80817

Services at this Location:

Hours

  • Mon–Wed
    9 am–6 pm
  • Thursday
    Closed
  • Fri–Sat
    9 am–6 pm
  • Sunday
    10 am–3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kerry F. 
Rating:
5.0

Customer did not leave a comment.

Claudio R. 
Rating:
5.0

Customer did not leave a comment.

Sherry H. 
Rating:
5.0

Na

Tony D. 
Rating:
5.0

Customer did not leave a comment.

Amanda V. 
Rating:
5.0

It was a pleasure renting from them

Guadalupe G. 
Rating:
5.0

Easiest experience with U-Haul

Alexandra M. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
5.0

Fast easy and friendly wish U-haul would offer military discount but overall definitely would use this location again

Anthony L. 
Rating:
2.0

Charged me 68 dollars because I didn't fill it up all the way to 7/8 of a tank I had it above 6/8 almost 7/8 I was fine with paying the 148$ for the miles and the rental fee and I paid $28 to fill it up to the correct amount and it Was just barely below where it started off at. She gave me an hour to fill it up the rest of the way but I was at work so I couldn't and she closed out my contract

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

Keisha V. 
Rating:
5.0

N/A

Thomas R. 
Rating:
5.0

I received fast and great service. All my concerns were addressed. Pleasant customer service!

Nettie B. 
Rating:
5.0

Customer did not leave a comment.

Janet D. 
Rating:
5.0

Customer did not leave a comment.

Jordan M. 
Rating:
5.0

It was great, no complaints. I like the lady there, she's great

Ernestine M. 
Rating:
5.0

Customer did not leave a comment.

nick R. 
Rating:
5.0

It was an easy pick up and drop off. Prices were great.

Amy D. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Customer did not leave a comment.

Janet D. 
Rating:
5.0

Always prompt and professional service.

Claudio R. 
Rating:
4.0

Very helpful

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

Shane A. 
Rating:
5.0

The drop off location was easy to find, had plenty of room to drop off the large truck we rented, and the girl behind the counter was very friendly. I don't have any improvements to suggest.

Jack M. 
Rating:
5.0

Extremely efficient, courteous service. Helped hook up the trailer and answered questions. Came right out with return and help unhook trailer as well. Highly recommend this location!

Dana B. 
Rating:
2.0

They didn't provide me with the furniture pads I requested and was then charged for said pads even though I never received them. Unfair.

CHARLES S. 
Rating:
5.0

Don't know the lady's name but she was great

Jeremy J. 
Rating:
3.0

Customer did not leave a comment.

Theran E. 
Rating:
3.0

Uhaul app will not work for me. Tried to reset password and 4 days later still no email

Jason T. 
Rating:
3.0

They close early as it's a gaming shop, so would just wished someone could've helped with check out as we dropped it off early. Hope to get a small refund.

Melissa G. 
Rating:
3.0

Was not my original drop off location, called to confirm it would be ok to drop off there, they said sure then charged me $103 for dropping off there.

Elizabeth O. 
Rating:
5.0

Customer did not leave a comment.

Bianca F. 
Rating:
1.0

Train with proper customer services and sensitivity class. Rude morning staff who made smart aleck comments. Both Asian people were unprofessional. Saying things like, well if this was your equipment you would want to know all info too!! Are you using VPN?!! Idiots. And they don't seem to know their job. One asian guy with long hair said, "um, ah, I don't know how to..."

Alex A. 
Rating:
5.0

This location was very easy to park a trailer with a 26 foot truck. I would highly recommend it instead of the family automotive shop in Fountain. At J&J I was able to pull straight into a spot, drop off my trailer and drive off.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

Quinten D. 
Rating:
5.0

Customer did not leave a comment.

DARRELL J. 
Rating:
5.0

Customer did not leave a comment.

Ernestine M. 
Rating:
3.0

Truck was on its last leg. Check engine light was on.

Estevan G. 
Rating:
5.0

It was very easy and went smoothly thank you!

egijaou T. 
Rating:
5.0

the owner of the building and does the rental is amazing

taylor D. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Ana D. 
Rating:
5.0

This is the best place rent a U-Haul in opinion and experience. The equipment is always clean and ready to go. It's easy to get in and out here, there is plenty of room to maneuver and park your own car and the people inside are so friendly and helpful.

Jennifer S. 
Rating:
3.0

Customer did not leave a comment.

Lisa E. 
Rating:
3.0

Make sure vehicles ate inspected and cleaned out. The van we rented, was covered in motor oil! There was puddles of motor oil in the intier back of the van. It got ogln every and smelled horrible!! I am definitely not impressed with the vehicle and would have gone somewhere else but nowhere close had what we needed.

Joshua V. 
Rating:
3.0

Customer did not leave a comment.

Albert C. 
Rating:
5.0

A lot cheaper than what was offered on Fort Carson and the lady that help me (I'm so sorry I can't remember your name) was extremely nice and understanding. Would definitely use your service again.

Donta S. 
Rating:
5.0

Friendly

Esther L. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
4.0

Was diverted to this location because they had the trailer I needed. It is close to Fort Carson for those stationed there. Location is easy to find. Employees were friendly and to the point. On return the female was very nice and helpful. I would rent from this location again. It seemed to be a faster process than the bigger locations I have rented from.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Dominic D. 
Rating:
1.0

Clean the trash out before re-renting the vehicle. Don't double charge my credit card. Don't tell me you can't talk to me about the duplicate charge when I call to inquire...because you have a customer in front of you.

Ricky M. 
Rating:
5.0

Customer did not leave a comment.

REGINALD D. 
Rating:
5.0

Customer did not leave a comment.

Kellye T. 
Rating:
3.0

Sippers bad brakes bad transmission would not change greats had shocks shot

alber C. 
Rating:
5.0

Customer did not leave a comment.

Veronica P. 
Rating:
5.0

Amazing and quick customer service. Extremely friendly. Will go back to the same dealer first next time.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
3.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Your customer interactions are great.

eric L. 
Rating:
5.0

I did a mobile pick-up but had a little trouble figuring it out. The people inside the store were very nice and helped me. Overall, it was a great experience.

Janna B. 
Rating:
1.0

The store was not open during the hours posted on their website. It made it difficult to return.

Nicole M. 
Rating:
3.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

I reserved moving blankets. They didn't have any. I had to drive across town to pick up blankets at another location which took away valuable time for packing & moving since I only had this one day off to get moved. Also, No drop off box for the truck keys was a HUGE inconvenience. I had to take time off from work the next morning so I could return the truck only after their store was open. I rented from this location because they had the size truck I wanted and it was near to where i lived. Needless to say the convenience was outweighed by the other negative experiences. The owners were nice and very apologetic. But that doesn't change the fact that this situation added stress to an already stressful situation. I am less likely to use a U-haul neighborhood location the next time I need to rent a moving vehicle.

Paul P. 
Rating:
5.0

The message said to change oil soon is the only thing I seen but I only had it for a little while. Craig Vasquez

Craig V. 
Rating:
2.0

The App did not work, was not able to get the truck on time. On site Employees were not able to help because I was already using the app. App did not work when I returned. I gave onsite employees the keys and she didn't know how to give me a receipt or any proof that I returned the equipment

Wesley C. 
Rating:
3.0

Very disjointed process. No furniture pads when ordered.

Jarred B. 
Rating:
5.0

Customer did not leave a comment.

Carolyn H. 
Rating:
5.0

Back door needs grease it was really hard to lift. But I love this location!

Sherie P. 
Rating:
5.0

Customer did not leave a comment.

Maria E. 
Rating:
5.0

Fast,easy, and convenient

Ed N. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Very professional and to the point. Quick service and Very detailed explanation about everything. I recommend to everyone

JAVIER R. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

LUKE W. 
Rating:
3.0

Our trailer had no working brake lights or turn signals when we applied the brakes. We stopped at another UHaul place on the way out of town to see if he could fix the issue. After testing the connections and seeing the issue he stated it was an issue with the trailer itself and would need a tech to repair. We drove for 13 hours overnight with improper lighting and equipment issues.

Rachel H. 
Rating:
5.0

Serve coffee? Just Kidd, everything was great

Russel G. 
Rating:
5.0

Customer did not leave a comment.

natashaly L. 
Rating:
5.0

Very quick and easy in helping me return my equipment

Reina C. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

Jereniah K. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

Customer did not leave a comment.

Claudio R. 
Rating:
5.0

Customer did not leave a comment.

jason S. 
Rating:
3.0

The truck was knocked out of alignment, so the steering wheel pulled to the right and the key for truck wouldn't work unless you pulled it out, Jimmy the key, etc.

ALLYSSIA C. 
Rating:
3.0

Customer did not leave a comment.

syzil R. 
Rating:
3.0

Hire help without attitude. I really needed help and it went all wrong. The men were fine . It was just that one female. The only female working the desk. The guys were very nice. It just was an awful experience.

SHARON R. 
Rating:
5.0

Always the best service from jay and Julia. Highly recommend them to everyone

MATTHEW S. 
Rating:
3.0

Customer did not leave a comment.

Marissa L. 
Rating:
5.0

Customer did not leave a comment.

Alan T. 
Rating:
5.0

Customer did not leave a comment.

Matthew O. 
Rating:
4.0

Customer did not leave a comment.

FRANK Y. 
Rating:
3.0

Truck was fairly dirty on outside. The truck has a horrendous noise once the heater is turned up(assuming a fan bad). It is so loud that you have to turn it off.

FREDY P. 
No reviews have been submitted for this location.

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