Customer Reviews for J&J Sales & Rentals LLC
(U-Haul Neighborhood Dealer)

952 reviews

3501 Rucker Blvd   Enterprise, AL 36330

(334) 347-2376

Office Hours

  • Monday - Sunday:
    8 am - 12:30 pm / 1:30 pm - 5 pm
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(334) 347-2376

3501 Rucker Blvd
Enterprise, AL 36330

Services at this Location:

Office Hours

  • Monday - Sunday:
    8 am - 12:30 pm / 1:30 pm - 5 pm
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Patrick S 
Rating:
4.0

Location did not have hand truck/Dolly available for rental

Robin C 
Rating:
5.0

Customer did not leave a comment.

Trey B 
Rating:
5.0

Everything was very smooth. Thanks

Jack R 
Rating:
5.0

Nothing I would go back to you all very nice employers. Very generous.

YOLANDA M 
Rating:
5.0

Customer did not leave a comment.

James O 
Rating:
5.0

Best Uhaul location within 100 mile circle , very professional and extremely well managed.

Larry P 
Rating:
5.0

Customer did not leave a comment.

MIGUEL L 
Rating:
5.0

Everyone there is so gracious! The trucks were clean. There were no hidden fees. Service fees were straightforward. I've used them a few times in the past. Service is always consistent!

Kimi B 
Rating:
5.0

Quick and helpful

Mason V 
Rating:
5.0

Customer did not leave a comment.

MIGUEL L 
Rating:
4.0

Customer did not leave a comment.

johnny s 
Rating:
5.0

Continue what you are doing. Don't change a thing.

James L 
Rating:
5.0

Customer did not leave a comment.

Kyle P 
Rating:
5.0

Nothing at all I was satisfied thanks

Steven W 
Rating:
2.0

Customer did not leave a comment.

Meagan G 
Rating:
5.0

Everyone was helpful and kind I would only rent from John in the future I will reccomend all my friends Margo kaszas

Margo K 
Rating:
5.0

Customer did not leave a comment.

Randall L 
Rating:
5.0

They were awesome and accommodating with everything

Michelle P 
Rating:
5.0

Customer did not leave a comment.

Danny G 
Rating:
5.0

Customer did not leave a comment.

Vaughn G 
Rating:
3.0

Customer did not leave a comment.

Sherika J 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
3.0

Radio broken, 12 volt outlets not working, uhaul app need updates it cannot locate location. It shows it in middle of neighborhood behind location

Silas M 
Rating:
3.0

Radio not working, 12volt outlet not working

Silas M 
Rating:
3.0

Fix your app

Silas M 
Rating:
4.0

Customer did not leave a comment.

Brentley B 
Rating:
4.0

Customer did not leave a comment.

Brentley B 
Rating:
5.0

Customer did not leave a comment.

Kelly R 
Rating:
5.0

The customer service here is excellent. They helped get me into the right size of trailer for what I was moving with no issues. Always quick to come out when I arrived.

SARA C 
Rating:
5.0

Improve? Nothing much to do to improve. The gentleman that works in the office went above and beyond to make sure that the trailer was hooked up correctly, and that I was good to go.

Joel H 
Rating:
5.0

Great staff and easy to work with.

CHUCK L 
Rating:
5.0

It was a great place to rent from. They had a very large selection of trailers to rent. I was able to rent a trailer that was only one year old. We towed the trailer 5000 miles so I was happy that the trailer was new and did not have any problems on the long trip.

TIM B 
Rating:
5.0

Customer did not leave a comment.

James f 
Rating:
5.0

Customer did not leave a comment.

daniel s 
Rating:
5.0

Excellent dealer!

Robert W 
Rating:
5.0

Continue great service as you are!

Charles B 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

John was the best. Easy pick-up, Easy drop-off. I would highly recommend this dealer.

Tom B 
Rating:
5.0

Customer did not leave a comment.

Cindi j 
Rating:
3.0

I had to go to another store to get my trailer. I wish I could have picked it all up at one location

Luke B 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H 
Rating:
5.0

Customer did not leave a comment.

Sierra S 
Rating:
1.0

They charged me a refuel fee in spite of the fact that I fueled up the to proper level less than 2 miles away on the way to drop the truck. Not the first time one of these U-Haul places has done this to me. Not a good way to make an extra few dollars. Crooks

Philip R 
Rating:
2.0

The place wasn't awful, but the customer service was lacking. Sometimes we can get so focused on doing our job that we forget that we are dealing with real live human beings. Also, as I was waiting to be helped, I heard the owner tell a young man in the military that there was not military discount, yet I had one applied when I made my reservation. I'm not sure how it works, but I thought that was strange. Maybe one needs to make an online reservation to attain the discount? I'm not sure.

Natalie S 
Rating:
3.0

Customer did not leave a comment.

Pamela A 
Rating:
3.0

Customer did not leave a comment.

Pamela A 
Rating:
5.0

Always a great experience with these guys.

Mark S 
Rating:
5.0

Customer did not leave a comment.

Linda H 
Rating:
5.0

Customer did not leave a comment.

Lyndsey C 
Rating:
2.0

The word "clean enough" can be interpreted differently. I returned it in a couple hrs in same condition to same location. I rented blankets but did not use them. Still paid for them. Before I do my google review, I suggest doing more to clean vehicle. Bugs on front of vehicle/windshield. Clean enough can be subjective

Mindy S 
Rating:
5.0

NO PROBLEMS OR SUGGESTIONS.

Robert W 
Rating:
5.0

I frequently use J&J UHAUL to accomplish various home projects. Other than being conveniently located near my home, the owner/operator is a stand-up guy and has consistently provided excellent customer service. The staff are extremely courteous and very helpful. The location is kept neat and organized. Great place to do business.

David K 
Rating:
5.0

Customer did not leave a comment.

william b 
Rating:
5.0

Customer did not leave a comment.

DEBBIE S 
Rating:
5.0

Loves the 24/7 drop off option and using the UHaul app with it was very easy! 10/10

Jessica P 
Rating:
5.0

The associate at the facility was super hospitable and made everything super simple during a very hectic move. I truly appreciate his kindness.

April S 
Rating:
2.0

Customer did not leave a comment.

Kenneth H 
Rating:
5.0

Customer did not leave a comment.

Richard P 
Rating:
4.0

Customer did not leave a comment.

Artavious F 
Rating:
3.0

Both pieces of equipment we rented had damaged wheels. The car hauler had a nail in the tire and the 26’ truck had a flat.

ZACHARIAH V 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
4.0

Customer did not leave a comment.

Crystal F 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

everything was extremely smooth. I did not reserve anything online and that didn’t matter as they have so much inventory. I was in and out with the rental in less than 20 minutes. overall a great business and will be using them again

Benjamin S 
Rating:
5.0

Customer did not leave a comment.

Madelyn R 
Rating:
4.0

Have more location's like this one! Great site friendly staff wonderful team!! Be blessed and stay safe!! Mr Flowers.👍😎

Willie F 
Rating:
5.0

Customer did not leave a comment.

Tina C 
Rating:
5.0

Excellent staff

Jessica C 
Rating:
5.0

That's where I go to rent my uhaul

Dennis L 
Rating:
5.0

Customer did not leave a comment.

STANLEY W 
Rating:
5.0

Customer did not leave a comment.

Jessica G 
Rating:
5.0

Your app needs improvement; turning in is clumsy and when pictures were taken it just closed and there was no clear way to verify if I completed everything or accesse the status afterwards.

Michael W 
Rating:
5.0

Customer did not leave a comment.

michael s 
Rating:
5.0

Customer did not leave a comment.

Robert A 
Rating:
5.0

Customer did not leave a comment.

Johnson A 
Rating:
4.0

Just the AC was not working. For must persons this would be a problem, On a long haul .

ELLEN F 
Rating:
5.0

John knows what's he's doing.

Dennis L 
Rating:
5.0

If what he told me was true uhaul owes me some serious explanations and should pay me for me forced financial losses.

Stephen V 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

thomas r 
Rating:
4.0

Customer did not leave a comment.

ted l 
Rating:
3.0

Gas was at around a 1/4 tank when I received the truck. This is very inconvienenet for people when they are moving. The first thing we had to do was go get gas.

Tara C 
Rating:
5.0

Customer did not leave a comment.

FANUEL C 
Rating:
5.0

Really appreciate the gentleman unhooking the trailer from my jeep.

Erik T 
Rating:
5.0

Very helpful

Ralph S 
Rating:
5.0

J&J Sales were very helpful. Great folks!

Ralph S 
Rating:
5.0

We used the 24/7 online check in/out and it was really easy--no improvements needed.

Katherine M 
Rating:
5.0

Great customer service! The best!!

Robert C 
Rating:
5.0

Customer did not leave a comment.

aaron e 
Rating:
4.0

Customer did not leave a comment.

JUDITH B 
Rating:
4.0

Customer did not leave a comment.

Paola A 
Rating:
4.0

Customer did not leave a comment.

william b 
Rating:
3.0

Customer did not leave a comment.

Mark S 
Rating:
2.0

They charged me extra without a reason.

Abdulaziz a 
Rating:
5.0

Customer did not leave a comment.

Stephanie L 
Rating:
5.0

As soon as I pull up they came right out and waiting on me. In and out in no time

DENNIS C 
Rating:
5.0

This was recommended by our son-in-law and he was right a real good outfit to do business with. Nice people too.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Kathy D 
Rating:
2.0

Hooked up trailer to vehicle and it was too low in the back. They did not sell drop hitches nor did they explain how to hook up. The person helping us said the height in the back was fine, but when we drove off and realized it was dangerously close to the ground, we went down the road and purchased the correct drop hitch and the nice folks at AAA storage helped us hook it up.

Jeff K 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Trucks for Sale

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