Customer Reviews for J&J Sales & Rentals LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of J&J Sales & Rentals LLC

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Libba H. on

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Everything was good!!!

Grace W. on

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The location owners were very friendly and helpful! I appreciated that they took the time to help me hook up the trailer, and that they helped me to find a convenient drop-off location! Thank you!

Jannie B. on

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Scott DeHotman D. on

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Nicolette C. on

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Typed in my locations incorrect

Lawrence H. on

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James N. on

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The guy that came to unhook the trailer was very helpful. Only thing that would make this location better is some more gravel but it is way better than there last location. They're hands down the best location in the area.

nathan O. on

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Pulled in and was immediately helped with the return of the trailer. The whole process was smooth and quick. Loved this location and employee.

marshall T. on

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William C. on

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Small office but great service

rachel R. on

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Clean up your difficult, often down, terrible software. And please don’t blame it on your franchisees. Wherever I go the software is the difference between a 20 minute pickup or an hour or more. Surely I am not the only one that has noted this problem. UHaul needs to invest in its infrastructure.

Joseph D. on

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Carl C. on

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Dustin C. on

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Michael B. on

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Another lackluster experience. Gave this location a second chance but did not work out well. Employees kept blaming Uhaul for not training them. Told me not to book online since it is “two different systems”. Said anytime I book online I don’t know what price I would be paying since the “rates are different”. Express check in is a disaster. Never saves time. Tried to use the certificate that Uhaul provided me for my most recent poor experience at this location. Employee states, “I don't know how to do that”. No sense of urgency. So after two different visits within a couple of weeks, I still cannot recommend this location.

Joseph H. on

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Michael B. on

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The absolute worst rental experience of my adult life. Showed up at 0730 to rent my truck. Had multiple issues with the website and app. Was on the phone for 26 minutes trying to dispatch my truck. Ended up canceling the original reservation and making a new reservation, which was even worse. Had a tight timeline and U-Haul completely let me down. Slow website, app and computer system at the rental location. Discovered two holes in the roof, only when it began to rain. If you can go somewhere or use another rental company, do it. Whatever you do, do not use the 24/7 feature and do not use this physical location.

Christopher L. on

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Vehicle rented had leak that soaked a portion of my couch, mattress, night stand, particle board storage bin. Very unhappy that i rented a truck that allowed my personal items to be damaged.

Carol C. on

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Took about an hour to rent truck since prices given to me online were not the same as at the U-haul location. Took a long time for representative to fix issue between their program and the online program. Obviously, there is an issue.

Patrick L. on

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Super friendly and helpful staff. Will be using again because they made everything so easy unlike other locations that are impersonal and dirty.

Carl D. on

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Jim works hard to get you what you need when you need it . Thanks again Jim

rachel R. on

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Despite the internet being out the owner was able to connect with another location to complete my rental. We appreciated the additional effort to get it done. We will be using this U-Haul location again.

Nicholas D. on

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Fantastic customer service at this location! The owner/staff are incredibly professional and helpful! The equipment was clean and in good condition, with the lot and admin building neat and tidy. Very pleasant experience! Will absolutely use this location again!

Osvaldo R. on

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This is a grate place to rent uhall equipment.

lizmary M. on

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Great experience easy to move like changing clothes ...thank you so much for the time an the help

Anthony T. on

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Madison Sue M. on

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Sherrina T. on

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Great, fast service; the owners are very nice & helpful. I would rent from this location again.

Guisel M. on

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Guisel M. on

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Timothy M. on

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Laurel F. on

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huge property and very clean. staff was great.

Murphy J. on

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Just keep doing what you doing, everything went very well. Thank you very much!

Derrick R. on

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Kenneth N. on

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Keep treating customers like family. They were great.

DeAnna K. on

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Very professional!

Kyle S. on

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Jose G. on

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Tommy L. on

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Truck was not fuel of fuel when I picked it up, appliance dolly was not secured and since I had to drive past 3 other uhaul rental locations to get the size truck I needed I had too pay extra milage fees!!

Joshua B. on

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Excellent. Made me welcome

Peter B. on

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Millard E. on

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Jonah M. on

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Jinkyung K. on

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Joseph W. on

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Ryan S. on

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Matthew S. on

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Hayley M. on

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Steven M. on

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Kenneth S. on

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I were gave the wrong truck and with difference miles and were told that i went 4 mile over and the trip from enterprise to montgomery al. not but 75 mile to my daughter school.the name of the is AUM IN MONTGMERY AL.

JOHN S. on

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Given a U-Haul with a trailer 30 PSI below standard. When I asked for an air compressor I was told I would have to fill it up on the road.

Alfred W. on

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Keithon C. on

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nothing the staff was excellent

Steven M. on

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Eric L. on

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They never confirmed that I returned the truck, although I returned it Monday, September 2, 2019

GLENDA K. on

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Small location, but staff is great.

Ellen T. on

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Ernest D. on

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Michael T. on

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Jimmy J. on

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STANLEY W. on

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outstanding job!!

John W. on

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Dwayne M. on

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William R. on

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James O. on

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Gary D. on

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ANNA T. on

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James O. on

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Lionel K. on

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Duane H. on

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Adam F. on

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kelly H. on

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Steven J. on

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"Were the personnel helpful?" Grammar, please.

Dennis N. on

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Kerianne G. on

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Josh T. on

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richard T. on

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Very accommodating and helpful. Easy in and out process. The new lot access is a huge help.

Corey L. on

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these 2 fine gentlemen are amazing and are true professionals! They had to deal with a lot when the UHaul network wasn't working on Monday morning causing us to all be at a stand still. It is a true issue if UHaul doesn't have a backup plan to this. Computer system not working? Show MUST still go on. Customers have deadlines that are time and cost sensitive. Regardless...these 2 are amazing men!

Jordan T. on

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angela T. on

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James S. on

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Jeannie H. on

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As always, J&J Sales trucks are fantastically clean, checking in and out is easy, and the staff is great. I recommend them 20 times over.

Paige Z. on

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Russell H. on

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Very helpful staff. Efficient and friendly!

Matthew B. on

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It probably doesn't do enough business to justify it, but hire more staff.

Jamie S. on

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Dennis L. on

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Madison W. on

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Steve S. on

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Quick and easy return.

ANTHONY D. on

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Improve facilities. Current office building is not maintained.

Thomas C. on

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Deinance L. on

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GERALD H. on

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My receipts were all messed up and the guys took extra care to fix the problems so I could file a claim for my military move. Went way beyond and above what they had to do to help us out. Would recommend to anyone I know. Great People

Eric N. on

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ShyAsia M. on

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GUILHERME R. on

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Representatives were friendly and welcoming, making the return process easy and stress-free.

Blake D. on

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david C. on

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Kerry A. on

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Was overall good experience. No complaints here..

William K. on

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I cannot think of anything. Everything went smooth JJ was ready for me, contract ready and it was easy to sign out and in again.