Customer did not leave a comment.DEBBIE W.
Customer Reviews for J&J Tire & Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner was very confused and the location was very dirty and the roof was leaking in several areas. They wrote down the wrong dolly information alsoDaniel M.
The staff was very accommodating and courteous. The facility is very old and in poor repair (and the only reason the review was downgraded to four stars)ROBERT J.
I dropped the truck off on June 5th (Saturday) around 12pm. That's when it was due. Now I got a charge stating an extra 2 days?? That is very wrong. Then the owner calls me asking where the truck is, when it was pulled into the back of his lot by one of his employees!ALEXANDER S.
Customer did not leave a comment.JAMES H.
After choosing exactly what I wanted and completing check out online, when I arrived at the location I was told my credit card was needed to make sure it matched the one I used online. It was then used to charge me for the upgraded insurance without telling me anything. I didn't ask for or approve the charge so it was used fraudulentlyBrett W.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.Karen L.
Customer did not leave a comment.Justin L.
Very helpful and professional would definitely go back for my u-haul needsRICHARD M.
Customer did not leave a comment.KENNETH A.
Customer did not leave a comment.LILLIANF M J.
I was charged for coverage that I didn't agree to and the agent was trying to hide itJanice A.
The owner is rudemarcus P.
Excellent customer service. Very friendly and personable.HENRY J.
Customer did not leave a comment.KAYLA G.
Customer did not leave a comment.SANDRA S.
The truck need to have gas in the tank he lied about how much gas was in there and the meter wasn't correct. The paperwork had a didn't milage number on it when I got it. I had to go the nearest gas station to put gas in there because the tank was on E. There was one of his workers was gone in the cargo van while I was. There and I had to wait on the Cargo to get. I made reservations for 12pm and I didn't leave there until after 1pm. Then the last Day I had the rental and was on my way to turn it in . He called me and started arguing with me about what time I'm bringing in the Rental. That I had it long enough and I need to hurry up and bring it in. I've been paying for this rental everyday since I had it. And The payments have been coming out of my account. Then I get charge 983.00 dollars more. This is ridiculous!! I wouldn't recommend them to no one. I'm very unhappy. It. Doing the pandemic you really need change that milage thing or you will loose Customers.Salena F.
Customer did not leave a comment.Laurie S.
I got charged for a dolly rental I never received. There was nowhere to park. Uhaul was hard to pull out and pull in. Sign threatened an extra $30 fee without paperwork. I never got paperwork.Rebecca B.
Customer did not leave a comment.thomas A.
Customer did not leave a comment.BRUCE R.
This location was better than the first location at Dave Howell tires. I made the reservation for a 20' truck. When I showed up to picked up the truck the only person who knew how to check out trucks was not there (and still was not there when I finally left about 30 minutes later. Additionally, they only had a 26' truck. I rejected the larger truck as it uses a larger chassis. I drive a small car normally and did not want a larger truck. My new neighborhood has narrow streets and driveways are not large enough to accommodate thelarger truck. I then had to drive 25 minutes out of my way to pick up the correct truck size. By this time I had an errand to run on the other side of town with the truck (back near the original location). This caused my to start my moving process about 2.5 hours than originally planned. My brother was helping me load/unload the truck and had a cut off time in the evening he had to leave due to work the next day. I ended up having to make 2 trips instead of one as I needed my brothers help to move heavy items upstairs in the new house. All in all, U Haul made this the worst moving experience of my life. My wife and I worked until 1 AM to finish loading the truck for the second trip. On top of all of that, the location that had a truck last minute (J&J) did not have 24/7 return so i couldn't even return the truck that night or at a convenient location. If you cannot have a requested truck size at a specific location at the requested time, DO NOT TELL ME YOU CAN. I would have much rather picked another dedicated U Haul location to complete this transaction and plan accordingly then go through a nightmare like this. I have used U Haul for all but one of my previous moves and seriously doubt using this service again if you cannot correct your reservation issue. People are moving and are usually on tight timelines and cannont deal with this level of incompetence or inconvenience.Erich M.
I called on 3/23 21 to reserve a 10 foot truck. On 3/24/21I get a call from this location saying they don't have a 10ft truck but they have a 15ft truck to rent for the same price e as the 10ft. Upon arrival, I was given a 20ft truck and was charged the full price! I called to ask why u was charged the full price and not the same as the 10ft truck. The owner said call me tomorrow to discuss this matter. I am discussing this with my credit card company and will be disputing ALL the charges to my card! The bill was outrageous!! It was over $330 for this truck! This is totally unacceptable and unprofessional! I was a victim of the good ole bait and switch tactic and I will also be contacting the department of labor on this matter! Very unkempt office and dirty!NEVIN P.
Customer did not leave a comment.carly F.
Customer did not leave a comment.Thomas A.
My truck was swerving on the roads. Steering was very uneven. My check engine light came on as soon as my trip started. I made a reservation for the 10foot truck and got charged for a 20 foot when I asked not to get that vehicle. I would like some kind of refund for this uhaul I am very unsatisfied.Jordan B.
Customer did not leave a comment.KELLEY S.
Customer did not leave a comment.Sergio L.
good and reliable I will use them againsthepon C.
No smoking in truck. Put Cruise control in truck. Get bigger gas paddle. Very displeased with the truck. It road like a tank .Bertha D.
For starters you can give the code so that you can retrieve the key, the app completely skipped that step......Charles B.
The location is in an older neighbourhood. The vehicle was clean but there was no gas in it. I havd problems accessing my information through the app. The process should have taken 15 minutes but it took me over an hour and a with 2 agents and a service rep before I could finish processing out.Angela B.
A furniture dolly was not provided. The manager knew in advance and did not remove it from the charges. We were told we could drive 17 blocks to pick up a furniture dolly. We are not familiar with the area so we declined.Louis H.
Customer did not leave a comment.scott C.
Staff was friendly and helpful. Trailer was clean and in great working order.Noel C.
When I went to pick up the truck, I reserved it online to avoid contact as much as possible. When I got the information to get the key, it was in the wrong lockbox, and it was hard to find anyone working at the location. I wandered around and waited in the office and no one came to help until my boyfriend came into the office with me. By the time I got the correct key and was in the truck, the whole process had taken nearly 30 minutes and I was frustrated with the disorganization. I understand that things aren't always organized and that people make mistakes, but this should have been a simple process.Clare M.
Customer did not leave a comment.Tonita K.
The owner refused to take my temporary Georgia driver's license until he called the Mobile, AL office. He was argumentative and gruff. The office is a mess, the roof leaks and the ceiling if falling in and is covered in black mold. Would not recommend this location.Terry K.
Customer did not leave a comment.Crystal S.
Customer did not leave a comment.Rose Ann J.
This place looked like a junk yard, the office was filthy & the ceiling was partially collapsed from water damage, & black mold was evident to the naked eye. This location is a disaster waiting to happen, so U-Haul better send an investigator to check it out.Thomas K.
Customer did not leave a comment.JOHNBENJAMIN R.
After waiting in line for 45 minutes to drop off the dolly, I was told to pull over to a spot and someone would unhook me. After waiting another ten minutes, I unhooked myself and let the sole staff member know. Received a note from U-Haul recovery yesterday saying I never retuned the dolly. After an hour on the phone, I now have a return receipt with the wrong return date and unit #. Clearly this is not even close to what I'd think you'd hope for a positive customer experience.Don L.
Customer did not leave a comment.Kerri P.
Customer did not leave a comment.Kaye B.
Here is the thing . Uhaul based its miles on the quiet available map but the consumer wanted to take an alternate route due to protest in Atlanta. Second the mgr in Florida fall to implement the extra fifty miles that he said he would.Frederick A.
Check out was fast and easyWilliam L.
Customer did not leave a comment.Jody F.
They were very nice, although entry and exit was not ideal. They did move the equipment for us, which was nice.Lauren R.
Adequate facilities. Supporti infrastructure poor and in need of major rebuilding.Clarence M.
Customer did not leave a comment.john W.
Customer did not leave a comment.Eduardo R.
Nothing! Everyone was so friendly and extremely helpful!Samuel J.
Customer did not leave a comment.Cedric B.
Customer did not leave a comment.James G.
Customer did not leave a comment.William M.
Customer did not leave a comment.Dustin D.
Customer did not leave a comment.Kevin K.
Customer did not leave a comment.Randall E.
Customer did not leave a comment.Freddie Z.
friendly and informative.Paige Alison B.
J&J Tire & Service Center was great. I was in and out quite fast and the people were friendly. But, before I went to J&J I sat at the Live Oak Trading Co. waiting for the Uhaul rep to show up for 2 Hrs. They were supposed to open at 0830 (They reached out well after 1100 to try to help me but I had already went to the other store)and No other Uhaul nearby had the trailer I needed. I had to drive to the next town because of this and waste more of my personal time. I would give Live Oak Trading Co. 1 star if this was a review for them.Jaron M.
Customer did not leave a comment.Adam W.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.robert P.
One of the men at the tow yard was not very helpful or pleasant when trying to get the â€œpay-codeâ€ for the movers. They also could have mentioned that they would close before 4:30pm, since that was my return time.Andrea T.
Customer did not leave a comment.Michael B.
When I arrived at the location, my reservation had somehow been cancelled without providing any notice to me or this pickup location. Dan was extremely helpful in finding me another truck as quickly as possible, even driving to another location to pick up a truck for me to use and driving it back to his location. He and his team were friendly, kind, and did their absolute best to get me taken care of as quickly as they could.Taylor B.
They screwed up my return datebenjamin B.
Truck was extremely old. Windshield wipers were terrible, head liner coming out of truck and hanging down, lot of play in steering while driving. Truck was just clearly USED a lot. The gentleman that rented the truck was very kind and inviting.Tiffany F.
They did not have time to ck. Truck because the place where I was guaranteed truck did not have it so I got sent to here, not their faultMARK J.
Nice peopledavid P.
The process was quick and easy especially with the online check-in completed.Matthew M.
Customer did not leave a comment.Erique N.
Customer did not leave a comment.Philip C.
Customer did not leave a comment.Raul G.
Customer did not leave a comment.Allisa S.
Customer did not leave a comment.Preston C.
Excellent customer serviceAndrew A.
The area was shoddy and the proprietor was not friendly. If it had been night time I would not have stopped at this location. We definitely do not like the new reservation system! Both the pickup location and drop location we were assigned were completely out of the way and made our move way more complicated!!!Pamela M.
Customer did not leave a comment.Kayla G.
The ceiling was leaking and covered in thick black mold. I had a contract for a 10 foot long u-haul truck and I was stuck with a 15 foot u-haul truck after I was dropped off and had no alternative. He said take it or leave it and I would have to call u-haul in the moment and discuss it with them and go somewhere else. I was stranded and I had to get what was given to me. I didn't utilize but about half of the truck's length and it cost me about twice the amount in gasoline driving the truck to Boone NC. Same price he said but it wasn't about price it was not what I was promised or contracted. I have a picture of the ceiling if anyone responds to my review.Don G.
great! absolutely no problemsElmer S.
There is no parking available for vehicles after hours.Peter S.
Customer did not leave a comment.Ethan G.
Customer did not leave a comment.Vignesh N.
Have boxes at K and J.Robert S.
The gentleman i dealt with was the epitome of customer service. He should be the example for all to mirror. Very, very pleased with the service i received at this location.Michael S.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.Kenneth L.
Customer did not leave a comment.TIMOTHY N.
Customer did not leave a comment.Gwen T.
Tried a return center a mile north on Pace in Pensacola. The woman at that facility told me that I was not able to return my trailer there or they would charge me the full cost of the rental again. They were incredibly unhelpful though that facility was larger and cleaner than the one at which I finally dropped off the trailer. The people down at the one I was originally scheduled to drop it at were incredibly helpful and friendly.I had been told I could drop it at any facility when I picked up my trailer.Daniel H.
Customer did not leave a comment.brian O.
Customer did not leave a comment.Jonathan A.
Customer did not leave a comment.lenora L.
Friendly staff; thank you!William M.
Very friendly, helpful. Thank you for the great service.Norma L.
Customer did not leave a comment.Robert G.