I will never recommend uhaul to anyone ever again! We made our reservation a week in advance of our needs. The day before we were to pick up the trailer, uhaul emails us and says they do not have any trailers available for us to use from our location in Mandan nd, however they do have one in Mobridge SS if I want to go get it. You guys are a joke! I will never use you again!DAVID K.
Customer Reviews for J&M One Stop Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Gregory M.
Customer did not leave a comment.Sherry S.
Customer did not leave a comment.GREGORY M.
A little faster checkout and check-in process.Curtis H.
Customer did not leave a comment.Gladys L.
I was met immediately upon arrival by the lady that runs the operation for her dad. She was cheerful and prompt. Excellent service!! Nothing to improve.JAMES L.
I set it up under mine info. I don't have a pickup. My husband had to go pick up the trailer. The guy confused my husband and said he couldn't use the account I had. So my husband had to do the whole process. They didn't discuss uhaul just said call the number!!BRADLEY S.
Customer did not leave a comment.FRANKLIN W.
Be sure facility is open at expected pickup time instead of 40 min later. Locking mechanism on trailer was bent, so there was no way to secure the contents. Trailer could be opened even when padlocked.Julie L.
Customer did not leave a comment.Leroy D.
Customer did not leave a comment.Patricia P.
Customer did not leave a comment.Bryan B.
Customer did not leave a comment.Rosalyn R.
Customer did not leave a comment.John M.
It was horrible making a 64-year-old man download an app to remotely open up a lockbox the app kept telling me it didn't recognize my mobile device which was my phone which I created the account on and which is the phone I was using to do the dashboard entry absolutely disgusting it was horrible frustrating and stressfulRick S.
Please be sure that all communication is accurate so that all people involved can keep their plans on track!BENJAMIN E.
Customer did not leave a comment.FRANKLIN W.
Customer did not leave a comment.Kevin H.
Have the committed trailer at the committed location. Had to drive to Boulder to pick it up.Deborah A L.
One tire was flat. The location took care of it promptly Another tire did not have much tread depth but we made it to our destination okDANNY B.
Have available storage units implemented at certain U-haul locations.EATHAN B.
The service I received here was Awesomeness. Yupyup I said Awsomeness they grabbed and unhooked the 6x12 trailer and moved it away as another was checking the inside and looking at the inside and backside for new accidents. I had none. Then she pulled out her phone to check the account in a poof I was done, I was driving away. Less than 10 minutes but just over 5. And I explained I had no running lights.SCOTT S.
Customer did not leave a comment.James L.
Customer did not leave a comment.harlan F.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.Kindra S.
They had temporary staff and I did not receive a receipt. I had to contact them and request a receipt and was then charged for damage to a tow dolly that was the direct result of equipment malfunctioning. I finial receive my receipt and in the notes it lied about attempts to contact me and then they charged my card for damages. After following a customer action complaint I still have not heard from this location. This location provided NO customer service and Michael Crompton lied on his documentation and illegally charged my credit card. This place is a complete disappointment.CHARITA D.
Very helpful and accommodating.Vickie K.
Your digital system is way to intrusive. I should not need to share my location to return the trailer. I should not have to take a pic of your trailer on a lot, which never did work. The way your digital system is setup has seriously soured my experience with uhaul. I will consider other options next time for sure and that has never been a consideration before.John U.
Customer service was great! The guy met me outside and supported me with the help I needed. Thank you!Nicole R.
Customer did not leave a comment.Colette D.
Customer did not leave a comment.Terry S.
The movers were very professional.Dwight S.
Customer did not leave a comment.COLIN M.
The customer service here was excellent!!Debra S.
They came over to help me unhook the trailer, even though they were closed that day. Very helpful and returned my calls promptly.STEPHANIE V.
This truck was left unclean when I picked it up. With the covid19 pandemic, it is evident that there wasn't any attention placed on disinfecting and cleansing of the interior. There were crumbs and and gravel on the floor board and dust on the dash. The steering wheel felt sticky along with the knobs on front of the dash. There was a very strong musky odor emanating from the air conditioner vents which was very unpleasant to endure especially during the warm weather. Overall, I am very disappointed with this rental and will not be back as a customer. I have emailed a formal complaint to customer service 2 days ago and have not received a resolution. This is not how you treat customers.Chance H.
Better WiFi connectionBaylee L.
I am rating Mobridge poor because of the distance I had to drive to get the truck. The manager was very friendly and helpful. However, as a location, I had to drive 100 miles one way to pick up a truck. Unacceptable. I had to commit nearly five hours of my time just to get a truck which I had reserved in my hometown SIX weeks in advance.GARY H.
Technician and Manager were competent and understanding of my dangerous problem. Technician diagnosed the problem that the come-alongs were way off from being centered on the tires. I never touched these. Sr. Management said a 40% refund on dolly is on the way, but I also require fair compensation of $100 for the 3.5 hour delay and extreme anxiety and distress regarding the safety of the rig. The drop off tech submitted pictures verifying this serious technical error.SEAN O.
Customer did not leave a comment.Diane J.
No one was there, I sign on the door in small lettering sag closed until further notice but if you need help call this number. No sign to say they were at lunch, Nothing on website to suggest hrs were closed for lunch. 2 of us, both Senior citizens had to get the trailer off ourselves.Genevieve S.
Wht was I charged for extra day when trailer was returned a day earlyphil L.
Customer did not leave a comment.phil L.
Elite customer service! Friendly. No waiting.Amelia B.
Customer did not leave a comment.Daniel K.
Was nice Employee And helpfulMichael M.
In today's health crisis, the store needs to have wipes and cleaning sprays available for anything and everything that employees and customers might touch. Plus the interior of the business must be kept really clean if customers are going to be entering and doing any paperwork inside the business. That's just the way it has to be for the next few months, at a minimum.MARY M.
Customer did not leave a comment.Stan R.
Customer did not leave a comment.Ray P.
Needs more spaceDominic W.
I had a reservation for this size truck at Bismarck but ended up having to drive 115 miles one way to Mobridge to get it cause Bismarck did t have one even though I reserved one 45 days in advance. I was not impressed. Mobridge people were friendly but truck was kind of dirty both inside and out.Douglas L.
Customer did not leave a comment.MARY M.
Only place to drop in this region was not satisfied with it because it was about 80 miles from where I was told to drop. I felt that I should have been worned and compensated for fuelEdward T.
Customer did not leave a comment.juanita W.
Customer did not leave a comment.Jon F.
Customer did not leave a comment.Jonah C.
The people I was dealing with we're not knowledgeable on how to charge me or rent me the equipment for that matter. Poor servicedavid M.
Better communication with the new pick up place you are given due to the nearest uhaul equipment you requested wasnt available so you were sent somewhere 2 hours awayAndrea P.
I was quoted wrong and still haven't received a emailed receipt like they said..Jay C.
Customer did not leave a comment.Charles F.
Customer did not leave a comment.Aaron J.
Customer did not leave a comment.David B.
The truck used has a bad transmission, my rpm would be at the 2/3 when i was going 55mph on the highway which caused me to use alot of gas so i spent alot of money on gas alone. I was not happy as I didn't realize it would be so expensive, also it took me over an hour to actually get the code for the keys when i reserved 2 weeks in advance and the 24/7 was extremely difficult to do, i called Uhaul about 4 times before i actually got the keys! I was not happyKenberly C.
cabin interior had dog or cat hair on seats....... I had booked truck in Aberdeen but had drive to 90 miles one-way to pick up truck in Mobridge. Local sites fine, but this is corporate U-haul issue-was only notified two-days in advance that there was a truck shortage.David K.
offer a spare tire.CHARLES M.
Customer did not leave a comment.Ernestine N.
Customer did not leave a comment.Lynn L.
Customer did not leave a comment.Lance S.
Customer did not leave a comment.Shontel M.
The trailer was clean, but very scratched and dented. Appropriately humorous and friendly staff to work with when we picked up the trailer. Actually an enjoyable transaction!Lynn L.
I rented this trailer for my son (24), actually, who was moving from Brookings to Sioux Falls. And I have rented other trailers from you in the past. The folks in Mobridge are great, and very accommodating, as are the gals on the phone in--where? Fargo? They are always so nice. Where you DO have a problem--and trust me, I DO understand how and why this happens--is that with so many dealers and countless trailers and trucks, keeping track of them is practically impossible. Especially if a dealer has U-Haul as a sideline, which would be the case in smaller towns. This is not to look past that the majority of your customers either don't have a clue, or don't care. How can you fix this? Eliminate the paper chase by having the customer call into your office when dropping off a unit. Yes, I know this would probably be cause to start drinking before 5:00, but the number they call could be a 'recording center' where they hear a three-part tutorial. Who are you, identified by your cell number. Where did you just drop off your rental? What time did you drop it off? All considered, U-Haul is still a pretty doggone impressive company, and your folks on the phone do a really good job. Call if you'd like other input...but I may have to put you on 'hold', because the President calls me several times each day, asking, "Now what the hell should I do?" Okay, so maybe I'm still waiting for that first call. In closing, in smaller markets, it might be helpful for you to have your dealers provide customers (out-going and incoming) with a cell phone contact. Especially for old people like me, who understand voice commands better than their Smart Phone they're still trying to figure out. Thanks. You folks do a good job.Benjamin S.
I didn't have issues with the location in Mobridge. I had issues with the U Haul company. I reserved my truck and they still let someone else take it. When I called to figure out why my truck wasn't at my pick up location no one apologized for the experience I was having and the woman I talked to was very rude. I never want to use U Haul again from this experience alone.Kaitlyn B.
Customer service was very professional and personable and accurateRonald M.
Customer did not leave a comment.Kevin H.
Jim, Mariah, and MIchael are #1 in my book. I've rented a number of your trailers over the years, and they are the best! Very friendly and accommodating. I give them 5 stars!Benjamin S.
This is a small place, I called in to say we were bringing the trailer back & someone was there to help us immediately. Don't need to improve, you're doing good at this location.Nina M.
Have more vehicles in the state the person is moving from and actually give the discount they say they will and then not apply it! Worst mistake was going with U-Haul never again for any moving experienceAdolfo H.
Customer did not leave a comment.Frank W.
Customer did not leave a comment.STEVE F.
Customer did not leave a comment.Daecia L.
Customer did not leave a comment.KARL V.
They were verry thorough, they went over everything with me ,verry professional .and they smiled while helping,and asked if i had any questions,and i had no questions because they were verry thorough.thank you.Curtis J.
It's pretty hard to improve on a perfect experiance the customer service was first class verry polite courteous,they explained everything well ,two thumbs up i would rent from the mobridge office in a heart beat ,i wish all rental shops were as good as them ,CURIS J.
Customer did not leave a comment.COLLEEN K.
They were the nicest most polite, helpfull people.for directions and information,5stars people like them will definitely get repeat business, they were very thorough.Curtis J.
Very easy to rent.DARREN W.
Dropped off after hours, didn't get to see inside or meet staff. However, location was easy to find, the outside looked good and vehicles parked there looked clean and in good condition. Drop off was very simple as well.georgina V.
Customer did not leave a comment.Travis P.
She was very friendly and had called a couple of times to check on my need for the truck.REBECCA S.
Customer did not leave a comment.JILL H.
Customer did not leave a comment.CAROL D.
We had reserved a 6/12 trailer and the night before the movers were to load us we were informed that the trailer we were to pick up was in an accident and that if we wanted a trailer we would have to go to McLaughlin, SD an hour and a half, one way, to get this trailer. A customer should not have to run after a trailer, they should have some on reserve for these kinds of situations. The trailer had 3 bad tires that had to be replaced half way through our trip. The u haul representative that helped us with the tires said this trailer should not have been sent out with these tires.melvin M.
Customer did not leave a comment.RAY L.
Personel at return location were very helpful and pleasant to work withjoe K.
Customer did not leave a comment.Charles W.