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Elizabeth A
Customer Reviews for Jass Gas LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall my experience was wonderful and I would highly recommend U-Hual.
Seth SAll good!
RAYMOND MSo easy for pick up and return!
Raymond MNice people nice customers service
Jacqueline SWhen someone rent the truck try to full the Gas, And take it back with full Gas.
azizullah aSuper friendly and helpful. Easy process.
Sohaib MEverything was great! The guy was off for the day and he came back so I could rent a van! I didn’t even have a reservation for a rental I was just a walk in! Good job fellas!
randolph cThe truck that rented did not have any gas in it and the guy did not want to put gas in it. It was a gas station location
Marsha PQuick and easy
JACOB VExcellent
Abimael LIt was helpful that I could refill the gas tank at the drop off site. The individual was professional and courteous.
rajendra rProblems starting truck. Steering wheel locked ignition start. Better maintained trucks at Saddle Brook location.
JOHN VThere wasn’t any customer parking. Had to park in a lot next to the location.
Ashley SVery unprofessional and did not discuss my over charges with me about my contract, that I had with the the Bronx location. They charged me an extra $31.99 for my miles that was already included into my one way rental … very unsatisfactory with this location!
Jarrette WThe morning of the scheduled pick up, the employee was sharing his time between pumping gasoline and servicing U-Haul customers. I had to wait until 5 others buying gasoline drove off before I was attended to. About 15 minutes in all... 🤔
Stephen IEveryone was nice but they should Have the ability to pay for everything before you go to pick up the truck and then just pay the extras of gas and mileage it took me a long time to get my truck they were charging me almost $200 for a 10 foot truck that was listed for $19.95 and the person didn’t understand what was going on and why I was getting all these charges and he was telling me that I had to put deposits down because of different reasons and I had to speak to a supervisor and ended up paying only $66 for everything so it just took way too long to get the truck . :(
theresa cFilled my tank up at the location, they spilled gas all over so I had to pay extra for their mistake. Charged me originally for two dolly’s, during pick up they stated they only had one, never received the one. Rep at site didn’t speak English, nothing was set up. Horrible.
Aleksandar NThe person who gave me the keys put wrong information almost costing me extra 120 dollars. When I returned the vehicle there was no one just the guy who do gas service in gas station.
AHMED BVery good
riano rThis is our third rental this year and this location is first time. When I booked online I reserved at the previously used licetion for pick up.. then uhaul called me and changed the location. Wow thank you because it was so much convenient in this location because it’s nearer the place I need to pick up my things. Thank you.
Jessica HI was charged twice.
Le CFriendly Customer Service. Need an extra person to attend the UHaul service. I had to wait almost one hour for the person who attends the gas service to complete my entire UHaul transaction because he was responsible for both services. Service could be improved.
Jossias GTrash was in the back and front cab of truck. Never cleaned between rentals.
Ernest CI rented this on a day that was 97 degrees out and this truck had broken air condition.
Brian SMore inventory is needed so a customer can go without reservations.
WILLIAM JA little pricy but, that's to be expected with the gas price increase. Other than that, I'm completely satisfied..A++++
JOHN RI selected this location for the mobile pickup option. It does not have a mobile pickup option. Further, they altered my reservation by 1 hour.When I called the business nimber, the owner hung up and said I had the wrong number. So I waited outside in the rain for 1/2 hour. Nobody from the location or from Uhaul ever picked up the phone. Then they tried to charge me a two day rental...and I received a truck with an exhaust issue and poor fuel efficiency. Never again
Randy TMy battery died when I stopped in the city, it was terrible!!! i missed my appointment, needed to wait for a contractor of Uhaul to come with the jump starter to help me and save me!!! and they charged my money for the ride I couldn't use the equipment, i lost time and money
Sergii SPaperwork stated that the gas was at 1/4 tank which it was half that amount. The truck had debris and pieces of wood left from the prior rental. When I returned the vehicle, the gentleman was rude and refuse to park the truck in the location that he wanted it in. I only drove 67 miles and was charged for 89. The truck was only equipped with 12 moving blankets and I was charged for 24. I was also billed a cleaning fee for leaving the truck cleaner than how I received and I returned the truck with a 1/4 tank which was more than I received it. Very disappointed and expect a phone call, as the location has yet to answer the phone or return the voicemails that I have left for them.
Joe JThe truck was not cleaned - there was popcorn on the floor, the steering wheel was gross. I felt like I was riding in the subway. The gentlemen helping was nice but gave me his cell phone to speak with the Uhaul manager - it just felt a bit unsanitary.
ANNE PExcellent customer service
Ricardo RQuick drop off and attendant was very helpful.
Karen BHelpful, courteous, pleasant & professional representatives from placing my reservation, picking up the rental & the return.
JENNIFER GVictor was great! Thanks so much!
GENEVIEVE CExcellent service
IVAN FAttendant very professional, helpful and friendly.
Anthony BNeed to keep pads in stock. All my furniture was damaged because they didn't had pads.
MALKEET SGreat Service
MARLYN TThe load door was heavy to lift.
ERICKSON RVictor at Jass Gas station was fantastic! Super professional graceful and very responsive to details Highly recommend
ANDREA VVery easy to do business with you. Everything from the initial search, order process, explanation of fees and procedures, and pickup couldn't have been easier. Will definitely recommend to friends and family.
THOMAS Gservice is excellent.
XU HGUY WHO WORK THERE IS GREAT AND FRIENDLY
Daljit SThe staff was very friendly and helpful
Ahmad GThe person who assisted me was helpful and friendly. Over all very happy with my experience
Donald Dmy pick-up location was changed without any notification, which delayed my move, as I had to drive to a new location. My original pick-up location was in Bergenfield & I selected it because it was more convenient for me. If I was notified in advance, I would have scheduled accordingly. I also tried to call customer service & was on hold for 20 minutes
ilya LNothing we had a great experience picking up the equipment, using it and returning it…
Elaine WOur reservation was for 10 and the truck didn’t arrive until 1:30pm… I was told I could drop off the truck at 1:00 on the day I need to return truck I was called and ask if I can return it at 12 I told the location i would do my best… I arrived 45min late due to heavy traffic and was charge an extra day.
MARIA ROnly issue which had nothing to do with this place,the haul that I originally made reservations with ran out can,I had to go to another haul,wasn’t happy further away,had to pay for more mile use!not happy
Frank BFaster telephone response!
Herlito L