We were told several different locations from the time we reserved and when we actually picked up the unit. Your on line "self service" system is terrible. We returned the unit on Saturday morning but the office was not open. We parked the unit. Monday, about mid day, the scheduling office called and where the unit was, did we want additional time. We told them that the unit had been returned. Why did they not call the location and ask them first if the unit was returned??????GLEN HAYWARD H.
Jay's Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James R.
I needed a bigger truck and was changed to a smaller truck last minute causing me to make multiple trips for my move and costing more. Then I discovered that the zip tie to the blankets in the back was already broken. Indicating that I used them. There was a hand truck I didn't ask for in the back taking up space as well. During the move that zip tie broke too. $10 I was charged because who would believe I didn't use them. The zip ties were very thin. Anyway, Other than that, truck was great.Joshua V.
Customer did not leave a comment.Frank C.
Trailer was a little dirty. Recommend spray washing the trailers out before each each rental.MICHAEL TIMOTHY B.
Great service. Fair prices.KENNETH RUSSELL A.
Customer did not leave a comment.Shawn J.
Perfect! Dream trailer! Thank you!JOHANNALEHMANN N.
Customer did not leave a comment.JULIE LYNN P.
Customer did not leave a comment.FRANK W.
Everything was exactly as expected. Super clean and well running vehicle. When we dropped it off it was at 99,999 miles, so the next renter will get the good luck!! Super easy check in and out process. Very COViD friendly, professional and polite staff. Thank you Jays for making an emotional move a bit less stressful!Diane G.
Customer did not leave a comment.Shannon H.
Was missing our moving dolly when we received the truck.Monica M.
Customer did not leave a comment.Raleh F.
On the mobile check in let the customer know that you will need an alt contact person available to answer the phone if you don't provide other documentation. I checked-in at 7:30a on a Sat and my alt contacts weren't awake yet. Took awhile to get someone to answer the phone.Geoffrey S.
I reveived outstanding service at this locationMICHAEL H.
Very pleased, did not use the app. Karen was very pleasant and helpful. IrvinIRVIN T.
Customer did not leave a comment.SHARIL MARIE M.
Tell them that old 5 foot trailers leak rainwater and soaked my antique furniture. Old oil based furniture finish is ruined. Tell them to reject any trailers that have several coats of caulk applied all over the battered, worn out equipment that U-Haul rents.. Never again.Robert A.
The truck smelled a bit but everything else was fineDarrell R.
Overall good experience but not happy with bad smell of cigarette smoke smell in cab of truck from previous renter.Tommie S.
I feel that the truck dropped off was clean and in the same manner that I picked it up . I have rented 4 times this year and had not had an issue before. Will consider a different company.Frank C.
Jay's went out of their way to hold a trailer and book it online.Domingo D.
Customer did not leave a comment.Richard Alan W.
The check out and check in process were very time consuming and took multiple refresh processes. I arrived at the location just in time but the check in, picture taking process took so long I was â€œlateâ€ checking in. Also, took nearly 30 minutes checking out. I appreciate that UHaul is working with folks and turned this around so quick. But, there are still kinks to work out and it feels disrespected to get charged for something that isn't working 100%.Bondy G.
The online reservation was horrible. It took me over an hour to do and wasted a lot of my time.George C.
Customer did not leave a comment.Arthur D.
With the COVID 19 you should offer disinfected wipes to wipe the trucks down.Daniel S.
Jay's Automotive is well organized, friendly and efficient--excellent experience with their U-Haul services.Scott K.
I would recommend Jay's Auto for Uhaul rental and moreMichael M.
Customer did not leave a comment.Thomas M.
Thank you.James T.
Customer did not leave a comment.JERRY D.
Customer did not leave a comment.Timothy F.
Customer did not leave a comment.Geoffrey H.
Welcoming people. Great experience. Best U-Haul experience I have had in my 52 years â€” and that includes dozens. I will be back To this location whenever I need a truck. I recommend this location to others confidently. -CChad J.
Customer did not leave a comment.John C.
Steven and his staff were so helpful. I rate there service a 10!Sonia P.
THE TRUCK NEEDS A ALIGNMENT AND WORK DONE.THOMAS B.
Customer did not leave a comment.Sandra W.
Customer did not leave a comment.Dorothy H.
There was weird chrunchy noises come from the wheel area under the truck at low speeds... Check the wheel bearing? Maybe?Brian R.
Jays was fine. Mobile pickup worked. However, I was supposed to pick up my truck from Browns Tire Towing & Auto Inc. in Shepherdstown, but my truck was blocked by another truck. There was a nice new truck up front that was the size I needed, so I called Uhaul and the customer service rep said she could not give me that truck to use. She said it was for a one way rental only and wasn't available for mobile pickup. That sounds totally ridiculous to me. Who cares about the one way pickup? How can a newer truck not be available for mobile pickup but the old busted run down truck was available for mobile? Anyhow, she said she would try and locate another truck and call me back. Browns is also a towing place, so I called and actually got someone. The guy, Ronny said it would take him 45 minutes to get to the shop and move the truck. I said okay. Then customer service called me back and located another truck. It was quicker to drive out of my way to pick up the other truck than to wait 45 minutes for the guy to show up. Was a totally annoying and unnecessary experience. I even made a point to call Browns on Friday to make sure they had my order and moving blankets and everything was a go for Sunday. They assured me everything was good. It definitely wasn't. Terrible experience. Could not believe they had a truck parked in front of the truck I needed. And that I couldn't use the truck that wasn't blocked. Very annoying.Thomas W.
Customer did not leave a comment.Rodney M.
Great serviceSandra T.
Excellent customer serviceEfrain R.
Customer did not leave a comment.George R.
I can't really rate this location overall as I just parked the truck and dropped off the keys after hours.Charles B.
The staff were friendly and made the process quick and painlessRICKY A.
Ensure the help marks things correctly when calling the 800 numbersTammy S.
Customer did not leave a comment.Timothy F.
I always have a nice experience using Uhaul services. ThankYou, Robert A Walker Ceo-Founder @ American Veterans Distribution Company Freedom Inc. .Robert W.
I called customer service since I needed a truck and they guided me to the nearest U-Haul who had a truck that I could use and drop off in Silver spring md, when I first moved a week ago to wv to my brothers home due to new apt issues it was a total mess I was not advice to have return the truck in a timely manner thinking that I could drop off anywhere it took U-Haul about 7 days to let me know that was not the Terms of my contract several people I talked to on the phone from U-Haul stated that it was ok to drop off in wv not true bad experience, all I kept hearing from employees from the Takoma service center was did you not read your contract , they were not empathetic or cared for my troubles with the moveBayardo A.
No cellular service at this location. Could not do mobile return on either of my smart phones ( different carriers). Additionally, the location (recommended by UHaul as the preferred drop location) is rather small and located several blocks off a main route creating narrow roads which are difficult for navigation of a 26' rental truck.Christopher G.
Customer did not leave a comment.NELSON C.
Customer did not leave a comment.Aziemanna L.
I was very pleased with both pick up and And returnDenette C.
Customer did not leave a comment.jay N.
The place should be staffed.Eric K.
24/7 pick-ups should not be allowed at this location. The network connection is so poor that I tried to complete the process but my reservation expired before I could finish and i had to call for assistance which was also a lengthy process. When were finally finished I requested to speak with a manager and was on hold for another 10 minutes or so. This reservation was unsatisfactory from the get-go since the pickup location was 45 minutes from where it was requested and was off the highway 15-20 minutes of country roads. The only positive part of this experience was dropping the truck off and being told there were no additional charges. I don't plan to use U-Haul again.Sandra R.
I was charged for a fuel surcharge even though I put gas back in the truck when it was returned as well as an extra days charge even though I was told by the owners as long as it was back by 8 I didnt have to worry about additional charges. Now I have an extra $70 charge I was not expecting. I called to speak with them about it and noone gas returned my call.Kris M.
Customer did not leave a comment.John P.
Jay's is great.Steven P.
I contacted customer service to ask if this location accept after hours drop off, she repeatedly emphasized that they don't accept after after 5pm told me that I have to bring the truck during business hours which I was not expected, because I have to be at work At 7am until 7 pm , then I had to call off from work to bring the truck at 8 am at the location and I asked lady at location if they accept after hours drop off, she said yes they do accept, and said that the lady in customer service office didn't know about, it was absolutely inconvenience for me an costed me a-lot ,Mohammad R.
First time using the 24/7 option and it was terrible. Couldn't get reception on phone had to call 3X for assistance. Had to send pictures 3X, reference person was called 3X. Couldn't get lock off..UGH.. Took me 2 hours to get in the truck.. I was less than happy.. However, now that I know what I am doing, I'd do it again.. Knowledge is key..Kathleen L.
Customer did not leave a comment.Robin F.
Customer did not leave a comment.Ausin R.
Customer did not leave a comment.Lowell M.
am blamed for damage that was on the truck when picked. Do not use the mobile phone to pickup or drop off. The link they gave me for damage was not good and did not work so could not do report. Truck was dirty and something spilled everywhere when picked up. I hot charged 85.00 to clean a already dirty truck and no one called me they just charged my card.James G.
Customer did not leave a comment.William B.
Everything was excellent.dale S.
Friendly and helpful folksJim H.
Pleasant counter experience, and I really appreciate the assistance with troubleshooting the electrical issue that was due to a blown fuse in my vehicle. Thanks!Bryan S.
Customer did not leave a comment.Kenneth H.
Customer did not leave a comment.PHIL A.
Dropped off my truck after hours. They took care of it and sent me a prompt receipt. Very nicely done!frank P.
Very friendly personnel nothing at allGerman P.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Glenn P.
None at all everything is perfectGerman P.
Customer did not leave a comment.Russell O.
Customer did not leave a comment.James G.
This location was what made our decision to use uhaul, they were polite, professional and I appreciate their kindness.Clyde M.
My experience with U-Haul in Ranson West Virginia was great the staff was very helpful and when I dropped off the vehicle I received all of my information vista email in no time ThanksVeronica C.
Great customer service and I would rent a truck from this location againRobin B.
Customer did not leave a comment.john L.
Service from Chris was prompt, courteous and thorough.gilbert H.
Customer did not leave a comment.Robert W.
Spoke with them over the phone, very helpful in walking me through the dropoff process since I would be returning late evening and they would be closed. Very simple process.Kevin T.
Customer did not leave a comment.Chris A.
Great place and very easy to get too.Jeffrey B.
Everything was perfect no complaintsKenneth R.
The truck I rented had something going on with the driver side door . I had to repeatedly open and close the door for the warning signal to shut off . Other than that it was a great truck.Thomas T.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.betty B.
Very satisfied with all.Dave B.
Customer did not leave a comment.Vladislav S.
Smooth and easy renting.bland C.
Customer did not leave a comment.eric R.