Customer Reviews for JC's Hardware LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of JC's Hardware LLC

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Jeffery S. on

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Customer did not leave a comment.

Barbara C. on

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My furniture mover was left in truck I would like it replced it is the square one

teresa t. on

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Over charged and said I didn't put gas back in. But I did. I went over miles, so of coarse I put gas back in. Drop off in cross lanes wv, and they were rude. Next time I will go somewhere else!

Janice M. on

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When we went to return the truck...this location was not even listed as a return site. We had to return it to a different location that was far away and unprepared to receive a truck and didn't even know how to check in the blankets we had rented.

charles t. on

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I placed an order for a 15 foot truck on June 5, 2017 at an UHAUL facility 2 miles from my home. The manager stated that I'd be instructed of where to pick one up. I questioned such since I'd given 11 day notice of this location to hold a truck for me. Anyhow, I got the call the day before and told me to pick a truck up in Rock View, WV (an hour away from where I live). I picked it up and they asked how come I didn't order it in my town. I told them the story and they got a laugh. The facility at Rock View were excellent in getting my needs, but I still question why UHAUL doesn't have drivers to ship from one to another location. Then, to top it off, I drove by the first facility that I requested as they had 3 trucks on their lot. I told this to the return station in NC, this story as he would had done it differently so I'd have a truck in his lot, knowing that far in advance. He was also very nice. My problem is the central phone call person and my local place should be trying to get the truck to my location for pick up. It would had given me an extra 2 hours in loading that evening. Also, they did add more mileage since I had the 199 for 2 days plan with an addition mileage just to pick it up. I would had paid more for the mileage. I also question why the safeguard plus was 56.00 on the original confirmation slip, but was charged 85.00 instead at the Rock View facility. They couldn't explain it to me. Overall, people need to know the system better. The only one with knowledge was the Statesville drop off gentleman who told me to inform this to the corporation when the survey arrives. So, this is the story!

James b. on

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Customer did not leave a comment.

Timonthy H. on

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They was rude and took all my deposit when I just stopped and got gas. He was very unhelpful made me feel like next time we use a truck rental to use a different company. Other people have said the same. Also had to wait there over an hour due to there computers being down.

connie m. on

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All was good here.

TAMI W. on

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Customer did not leave a comment.

LIZ C. on

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THEY R WONDERFUL!!!!

ANDREA W. on

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Money was charged to my debit card after I was told it wasn't processed. I had to drive a hour to pick up truck twice. Was told I would be funded 70$ for my troubles and have yet been refunded. They put down that it had a full tank of gas. And it did not!

April H. on

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It took an hour for the equipment to be located and paperwork completed. There was no hand truck available and it had been reserved. The ratchet strap was worn on the auto transporter and did not work to hold the tire on the drivers side. It would serve customers best if all equipment was inspected and accounted for before renting them out.