The gentleman that serviced us at Jefferson Avenue location was extremely professional and helpful. I'm really gald that we got him as an agent of Uhaul.
Gerald H
Customer Reviews for Jefferson Express Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We can say nothing favorable. To send someone to a location such as this doesn’t speak well to UHAUL.
Candice WHave a drop-off location placed at an actual UHaul location, not a convenience store with zero designated UHaul employees. Help removing the trailer. Better customer service overall, the employee was NOT HELPFUL whatsoever and failed to send me a confirmation email the day I completed drop-off, even after calling to remind them. Do better. This is one of the lowest effort experiences I have ever had renting equipment. You should be embarrassed as a company that you allow such a paltry customer experience. I will NEVER utilize UHaul again, and I have urged all my friends and family to avoid this company in the future. UNACCEPTABLE.
Dante GFast and easy. What else could a guy want, right?
Chandler LI was charged for gas when I brought itbto the same as i got it 😡😡😡
Francisco TThe equipment had issues, I had to go to a different location to get it fixed
Armando THave someone there so I don’t have to use the cashier’s phone to talk to someone over the phone in a really sketchy area. If I go to a location to make a reservation, I shouldn’t have to drive all over to get it! There was plenty of time for a truck to be picked up at the place I made the reservation at. And when you open the cargo there shouldn’t be a rusty MACHETE hanging between the wood rails!! Who’s murder weapon did I get stck with?! The location shouldn’t change last minute. Also, the staff at Kenmore Avenue location (where I made the reservation) aren’t very friendly and act like they’re being bothered to do their job. They had a drop off location over 2 hours away from where I was moving and acted like it was a huge deal to change it. They also said the price wouldn’t change. It was roughly $100 less.
Brian SIt didn’t feel like a safe area. But it should be accessible to everyone so it’s nice there is one there.
Julia SPick up location and time was changed / pushed back on us twice. Karen was helpful to get us a truck sooner in the end.
Jane OVery nice man helped me it may have been a better experience if the staff could speak English and if they could walk outside to view the truck but he was also VERY nice and explained he was alone and behind the bullet proof glass so he couldn't leave but he was a very service oriented man. The location is in a frightening area where we felt unsafe nevertheless this is not the fault of the staff. I took a picture of the gas level to show him and I had left more gas then required so via cell phone pics running in & out we were abke to get it all worked out even with the language barrier.
Gregory CEverything was great
Joseph BThe moving truck was dilapidated and a wreck Smelled like burnt marijuana. The truck was on E with gas when we picked it up and the location then tried to charge me for a full tank. I have filed for a refund. Uhaul should not allow these criminals to operate. Simply awful.
Joseph AI had to wait 3 hours after my reservation for the uhaul truck because it was stuck in snow. The guy sent me out there to shovel and get the truck out of snow myself. Which inconvenienced my whole day. I reported that to customer service and all they could say is that they are sorry and that they can only give me back 50$ which I was getting back anyways. Very horrible I will not be using Uhaul again
Jordan jParking lot was hardly plowed, never processed my return now I have a hold on my bank account. Would not recommend.
Donald WVery quick and helpful people.
Sandra BIt took me an hour to get the keys to my vehicle and then my rental time could not be extended. The vehicle also had no gas when I picked it up. I returned it with more gas than it initally had and was charged a huge gas fee. I am very displeased with this location and the poor support. I've never had such a terrible experiece with Uhaul as I did with this rental.
Allyson PThe location is not great. The address for the uhaul on Jefferson Ave is different in Google. It takes you to an abandoned car sale lot down the street. The billing is outrageous. We reserved a truck a week ahead of time at a different location and selected a flat rate one way of 190.00 with a return location near our new home. We were called the day before the move and told we could not have the truck we reserved, we were given 2 different locations and two different trucks before it was finally settled, then we were charged for an in town move which we did not want all along be assured that we would "save money" when in fact, because the in town move charges mileage and we had to add almost 50 miles to our original trip just to get the truck to our destination and back plus all the trips we knew we had to make to move, hence why we reserved a 190.00 flat rate one way move. Instead we got swindled out of almost 300.00 and your 50.00 rebate isn't cutting it.
Melanie BDid not receive the hand dolly I paid for.
Ryan CVery very disappointed with our U-haul rental. When we have arrived to Jefferson Express, the truck was not at the location. The person at the mart called the driver that has currently had the car. There was a 45 minutes wait. My wife and I had an event to attend, where we were so late we missed the event. Once again, very very disappointed.
IMRAN KI paid for an appliance dolly but it was not in there but I still got charged
Kadir AThe truck was mostly clean except for cigarette ash left in the cup holders
Adam PThis is the second time that I’ve had to be on hold with the corporate office to try and get my email address removed from another customers account! I’m being pissed!
Camille HThe u haul was a lil raggedy
CHERYLMARIE SCleaning
Valerie EThe person that wrote our rent or grieve it up was very very how would you say respectful he was definitely a customer service person yes I would go back there again if I needed to rent are U-Haul trucks thank you
JOSEPH FVery expensive. Over $70 for 5 hours.
KARALYNN MMake sure you're not charged for gas once you gas the truck up already
Rachel OThe pick-up was in a convenience store and nobody was wearing masks
Steven HThis is a mom/pop shop where I had to wait a half hour for the guy who manages the rentals to come to his shop and process my reservation. I reserved a dolly as well and they didnt have one. He made me go to another location to pick one up and when I arrived they did either have one. All in all this delayed my move significantly!
SHALOMDOVBER CWhen I went to pickup the U-haul no one could help so they had to call someone. Then I had to wait 20 minutes until someone could rent me the U-haul. The parking lot was fill with trash and looked like a dump.
christopher BThey charged me 23$ for gas I did not spent even 8$
md gThe location was not in a good area and did not feel very safe. We are 2 girls in our mid 20s - we were hesitant to leave my new car in the parking lot for the day, and felt scared to return our Uhaul in the dark (we did not return until 10:30pm). However, it ended up going well.
Cailey BGhetto, long wait even when precheck in was done. Fleet not maintained; i received a truck smelling of weed and liquor and low tire pressure.
Keeysha AGreat service
Timothy M4 stars because I got charged a cleaning fee ($20) for bird poop from roosting crows. I mean, it was a lot but it's not like I made the mess. What if it had hailed, would I get charged for damages?
wade aI rent a uhaul 3-5x a year. This was one of the worst experiences I have had. The guy told me $100 deposit. When I gave him my card instead of cash he ran it for $56.25 and when I returned it he said he couldn't come look at the van since he was the only one running the store and for us not to worry. Then I called him several hours later since I didnt get a email receipt yet and he said he never got our keys from cashier. Then to no big suprise he charged me $20 cleaning fee. There was no way that would be a far charge as I know what uhaul expects. I thought it was a shady establishment and probably partially my fault for not listening to my gut when I walked in.
DANIEL NNothing great service
Martin Sif it snow you guys should make sure the snow cleaned off the trucks and there is a good way to exit and enter when its snowing
Lasharee PVery friendly and very helpful. Didn't expect that considering the area
Julian ZThanks love it
Inell PVery good customer service
Gerson GI was refused a receipt after returning the truck and did not get any proof that the van was returned. I was refused any proof that I replaced the gas that I used and returned the van with 3/4 tank of gas. I was refused proof of the return mileage on the rented van. I was told by the clerk at the counter inside of the gas station that I should take a photo of the mileage and gas with my phone for proof of mileage and that the gas was at 3/4 tank. I logged in just now and the site sent a pop up menu that says my original contract can not be located at this time. At this point I have not been given a refund to my bank account for the over-payment of mileage estimated at pickup and still have no proof that the van was returned un-damaged with 3/4 tank gas and no proof of the return mileage. The fender had a dent in it at pickup. I went back inside and reported the damage also showed the photo of the damage with my cellphone. The counter clerk said that he knows about the dent and that it was an old damage that occurred prior to my rental date. What I want is proof that the van was returned with 3/4 tank of gas; no damage and no further fees due and I want my refund for the mileage. The other concern I have is that the store was full of junkies and alcoholics. I got solicited by a crackhead at the side of the van while inspecting it for damage; the van was parked in a location next door to the gas station out of view for security reasons. Extremely poor location. I had no time left to make another rental location so I took the rental at risk of it all. Horrible rental experience.
JEANNE LMore staff.
Salman SThe location was a trash-filled vacant lot next to a gas station. Despite the reservation I made two weeks in advance, my pick-up location and time were changed the day before my reservation. Though I was told I could use the website "24/7" to pick up my truck, when attempting to follow the instructions the site said I could not pick up my truck until two hours after I arrived. I waited on hold for ten minutes to resolve this "24/7" issue but finally had to ask the gas station attendants for help. The experience was faulty and unprofessional.
Haley AWhy would you switch our location to a place with literally one truck and no supplies. Your judgement sucks and thus place was sketchy!
Danielle STruck was never inspected before I took off. Back had debris in it and was stranded for two hours due to tire flat and lost 600.00 job because I was late coming back
Barry JWhen the reservation was made it was expected that when the truck was to be picked up it would have been ready, it wasn't. The customer service was very poor, the agent was not readily available. The entire experience left a lot to be desired.
stephiane bI fucking hate U-Haul charging me 300 for nothing
Kelis EThe location was less than satisfactory. When I arrived I went right inside of the location, and asked about the UHaul. They told me they did not do anything with UHaul. I went back outside, and downloaded the UHaul share app, and got myself all set online, believing that everything I needed to do was online. I finished the app registration, and instead of receiving a code to open a Uhaul lockbox I was told to go back inside. I then had to go into the store and ask repeatedly to finally get someone who know something about the keys. Then the person who was helping me was extremely reluctant to hand over the keys to the truck. It was frustrating.
Daniel HHave a cashier designated for uhaul - wait time very long Check gas level before printing contract,y contract said the uhaul was on full and it was not
Latifah GI couldn't get the truck that I wanted at the location, and it wasn't ready at the time I needed it. Which is very misleading
Kiara JMy mom and I had to find a uhaul last minute at 6:30-7 at night, and we were lucky to find this place. The man who helped us was so very sweet, and I believe he stayed later than normal to help us. He was more than helpful to my mom and I, and he definitely went above and beyond for us. We were more than satisfied with this experience and fully intend on going back if we need a uhaul in the future.
kristin kIn a shady part of town. I ordered furniture blankets with the vehicle and it did not come with them. They said that it was not there problem that the location was just a drop location. Called U-haul and end up running around Buffalo for 2 hours trying to get them. Finally got them from the Main street location. Who compensates me for my time running around. I could have been loading the truck instead
Gary IManager Aken Ali was very sweet, location was not a place I felt safe in.
krista gThe rep was late. I had to pick up truck around 3:30 when i reserved for 2pm. No one was available at that time. When i got the truck no gas was in the truck. The paperwork took so long to process. Un organized overall
tamika wI was not given a dolly that I paid for. The location was extremely sketch and made my experience undesirable
julie Mhave appliance dollies avaiable
mary oNice, fast , efficient!
Deborah OI tried to call the location multiple times over two days and the clerk did not speak English. I was repeatedly told to call back later, but even when I did, the same two gentlemen were working and neither spoke English. When I arrived to pick up the truck, the clerk did not speak English, nor did he know how to process my order. After 45 minutes, of messing with the computer, the clerk called someone on his cell phone. This person spoke English and Arabic and translated for the clerk how to process my order. I finally left with the truck about 55 minutes after I arrived.
Mark S