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Jerome Watts
Customer Reviews for Jefferson Street Garage & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great U-Haul dealer!
Kenneth ArkwellGreat Customer Service. Always very helpful!
Kenneth ArkwellMore trailers this size. I live in a large area and had to drive 30 minutes just to find a trailer this size.
WILLIAM EUBANKSGreat customer service. My first choice to rent from.
Kenneth ArkwellBart is the Coolest, very knowledgeable. Rented a Trailer for a Day. Fast and Easy. Much appreciated Jefferson Street Garage
Ernie GuerraGreat customer service. I rent from no place else.
Kenneth ArkwellGreat customer service
Kenneth ArkwellGreat Customer Service
Kenneth ArkwellCAB FLOOR WAS DRIED ON MUD AND I NOTED IT
Kevin GilbertThis was in a very sketchy neighborhood and was a house that has been converted to a business, so it was down a residential street. I might not have minded so much had I been expecting it, but it felt like we were doing something wrong and might get shot for someone thinking we were breaking in.
Douglas CannonI had a reservation at 445pm and did not receive my truck until after 530. Another customer walked up and got there truck before me and had a reservation after me. I was also told the representative had customers like I wasn’t a customer. I also was made late for 2 appointments because of this. Worse uhaul service I’ve ever received.
Racquel LewisNo one there to check truck In. Handed keys over to the mechanic.
rich mysliwiecThere's no improvement needed because this is the fourth time I've rented U-Haul from Jefferson Street garage and I have always been served with outstanding customer service and I was also served in a timely manner
REINALDO TAYLORGreat and easy transition service. I will return and recommend other patrons to use this location
Donald LesterThe gentleman that helped us we appreciated the service and suggestions he gave us. He was professional and very Respectful.
Shaun HoadleyThe location was 30min away. I had at least 6 closer options. The drop off point was cluttered with no where to leave the trailer.
Troy WillmonKey locks outdated, your CSR was great and luckily while talking to him a guy walked up that I guess was on call the key to truck was locked up in an office. I was there 30 mins. Which defeats the purpose of being on line.
GRISELDA REYESGreat service
BRYANT LORINGSNothing. I love the location, availability, friendliness, and just how willingly helpful the owner is to help me navigate the system.
DeCha RichardEverything was Amazing
Darrell JohnsonBest U-Haul dealer
KENNETH ARKWELLAcquire places that are welcoming, clean, nice surrounding, and someone at the location to help those who need help.
Sammy RobertsonCan't say about anyone else. I was totally happy. My experience was great.
Janice BiscoeIt was an ok location. I’m not likely to use it again, it was crowed.
JANET MOOREEverything was fine and customer service was very friendly so keep up the good work. This was my first time so at this time I have no improvement suggestion
ANITA FOSTEREverything is perfect . Great timing and all.
DONALD JAMESKeep up the great service!
Cindy LynchNA
CONDA ROSSBart was very nice and convenient, he helped me pick out the right trailer for my application.
Zaky QalawiThe close location itself was good for me. But the environment itself was poor and outdated. However, the Rep (Mr. Bart) was kind and helpful, and his service was beneficial. He helped me with the Uhaul process once I'd arrived at the location. Would I recommend your business to a friend? "Yes"!., as long as the charges/fees and possible cost surprises are explained and understood.
SANDRA RATLIFFBetter communication from the renter about turning the vehicle back the same night and not being charged for the next day without using the U-Haul.
KEALON ANDERSONno complaints at all service was great !!
Dale TijerinaThank you
RONALD BELLGreat service, helpful, and patient
Adiamond JohnsonAll I can say is that the person who took care of me was berry helpful he is out there for the customer thank you so much.
Jesus SalvadorI was overcharged on the uhaul!
AMIRA JACKSONGreat service.
Kenneth ArkwellService engine light was on
Jeremy HamrickPERSON RECEIVING THE TRAILER WAS VERY COURTEOUS AND PROFESSIONAL.
Alfred ThomasGreat customer service.
Kenneth ArkwellDO NOT EVER SEND ME EMAILS TO MY EMAIL ADDRESS FOR SOMEONE ELSES CONTRACT. REMOVE MY ADDRESS FROM WHATEVER LIST IT IS ON.
Donald DeweerdWe got a flat on the tire my husband had suspected in poor condition.
Frank BallowQuit stealing customers money y'all over charged what my bill was supposed to be.
Jackie Keith