Customer Reviews for Jensen Beach Kwick Stop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jensen Beach Kwick Stop

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Mary E. on

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The truck was dirty inside the cab and inside the bed. And there was nowhere to leave my car. I’ve always left my car at other uhaul locations while using the truck. The person working just said no. He wouldn’t help when I asked where I could park. He just kept saying no. I parked 2 blocks down the street and walked back to get the truck and then had to do it in reverse in 90 degree heat.

timothy F. on

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Great service.

ETZAR R. on

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Customer did not leave a comment.

Karen N. on

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I checked in the truck to a very nice gentleman. Everything went very smoothly. I do want to comment that the 10 foot truck was absolutely perfect. My sister and I drove the truck from Texas to Florida. I was a little bit nervous about driving a truck but it handled just like an SUV, was very comfortable, AC worked very well, great radio, and maintained a great speed.

patrick C. on

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Had reservation at other location but they didn’t have equipment on truck and the truck was blocked in. This is the third time I have rented from Uhaul and had to go to alternative locations to rent because first location couldn’t satisfy the rental. Need to fix this.

MARY M. on

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Very friendly and helpful, best costumer service I've had in a long time.

Sandara H. on

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Awesome friendly customer service! Niles went above and beyond to make sure all went well.

John Y. on

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Was given a truck with broken a/c for an 1100 mile move. Spent 6 hours trying to replace the truck, original location had one on-site but would not give it up although truck was still there 8 hours later. Got a new truck with the help of the customer service team only. No refund for all the running around to get a new truck offered.

Ben D. on

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I was supposed to pick up the truck originally In Palm City at 12:00PM. The gentleman from U-Haul wasn’t even there. We called customer support they sent us to another location in Jensen beach. Once again there was no representative there. Luckily we called a third time and found another location with someone on staff to help us. It was now about 1:30PM when we picked up the U-Haul. This whole delay caused me to be late and miss my allotted time slot to move into my new apartment. Almost had to reschedule the entire move with my employer and apartment complex because U-Haul did not deliver on their promise to provide me a truck at their location on time. This whole situation delayed my moving process, caused me to be charged by my apartment complex for being late because U-Haul failed to notify me of not having the truck or representative on hand. Overall this experience has been awful, and I would never recommend a U-Haul to anyone after this experience.

Melissa B. on

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Update your website for 24/7 pickup with the correct locations and also make sure your equipment is in working order - Truck's battery was dead

MARC S. on

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Customer did not leave a comment.

William S. on

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Kenneth P. on

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David L. on

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DORINA G. on

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Donald C. on

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Again, my scheduled drop off location refused to accept the truck. In fact he would only discuss this via phone because the place of business was closed. Where I did drop the truck 2400 Indian River Drive the gentleman was kind and professiopnal

Aaron P. on

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Actually know what customers are coming. Got to the location and no one helped us. We finally went inside and asked if someone could come out and assist us after they already knew we were there. We went in and they had no idea that we even had a reservation. Also, all of the equipment I ordered-dolly, pads, etc were not in the truck as requested. I later had to call the uhaul customer service line to get a refund check sent to my address. Horrible experience especially on a stressful day such as moving.

Peter H. on

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Great service and friendly staff. Unfortunately they are only going to be able to rent trucks from this location due to pressure from the adjacent neighborhood.

Tricia T. on

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Customer did not leave a comment.