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Craig H
Customer Reviews for Jim Brown Supply Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just good people trying to make a difference had a wonderful experience with the sales men
dean mThe service was outstanding! The staff was knowledgeable, friendly, and efficient. Couldn’t ask for more!
Bonnie BEverything went smoothly.
Susie IThe truck was dirty and had bugs crawling in cab worse uhaul truck I've ever used.
samuel wIt wasn't their fault with everything that happened they was nothing but nice to us
Brooklyn SThanks to all!
sat sStaff was extremely helpful
Joshua GI had to wait quite awhile just to get someone to help me. They didn’t walk me out to the vehicle. I had to find it on my own. They didn’t point out the previous damage. I took my own pictures so as not to be charged for it.
Kelly RNo improvement needed. Easy rental
tim hI paid for an extra day and ended up turning it in early. could not get a refund. Dont pay for an extra day until you turn it back in. thanks
Lois CBetter customer service.
rhonda rNothing, everything was ready when I got there
Marian JEverything went smoothly
KEVIN BJim Brown supply had a very friendly and knowable staff, they had everything ready on time for us. We received exactly what we were expecting.
Bobbie GTRAILER HAD NOT BEEN SWEPT OUT, GIRL CHECKING OUT TRAILER SMOKED THE WHOLE TIME. TRAILER COULD USE A JACK AT THE FRONT SO IT COULD BE UNHOOKED DURING THE TRIP
Kenneth KNothing wrong with uHaul or anything. Just a RUDE guy working. Guy was a jack. Also tried to claim I didn’t have my license, so I had to have a family member do the process. His name was Randy at the Jim Brown In Middlesboro Ky. Never going back
ISSAC CWhen I picked up my equipment, the man that helped me was very rude and condescending as we attached the trailer, ontop of that I realized after I got to my location that in the bed of the trailer was a pizza box with slices of pizza still sitting on top of it. They obviously didn't do a check up on the equipment before renting it to me that day. I would not recommend this location to others.
Araya ODid not have the blankets that I ordered.
Jason IStaff was very helpful.
David HClean the truck
Wesley BJim Brown serves the needs of its customers excellently.
ALVAH HI had ordered 2 dozen furniture pads but they only have 9 pads available.
Ryan MVery friendly and helpful staff.
Jun WThe service person was excellent, friendly and cooperative. Could not have asked for better.
MARSHA Sreceived a truck that had been in a wreck, was delayed on getting my packing started. Was given a truck that was almost 2 times bigger than what i rented or i wouldnt be able to move, had to spent 130 dollars to fill up the empty truck, received a fee for extra mileage on the truck because I had to go way out of the way to maneuver a 12 foot truck down streets. I still got the truck back almost 1 day early and with more gas than i received the truck. I want refunded mileage fee
stephen vVery simple check in and out. The lady that checked me in was so kind and professional. The gentleman that helped me connect the trailer to my truck was kind and professional as well. I could tell that both are happy with their jobs and enjoyed serving the people of our community.
Robert WAuto transport I rented, one wheel strap shown moderate to heavy wear at the tensioner. This should be replaced. UNIT # AT 1444 W.
MURRAY SService engine light on No dolly available even tho I ordered a month ago. Showed up at my appt time and the could not give me a truck for an hour because the man who did the paperwork was not there
eleanore rVery professional and friendly. He Did a walk around inspection and turn over. The transaction was very smooth.
Donald CInventory not updated, reserved utility dolly and site had none on inventory. Only option was to buy $65 utility dolly from said store.
Kevin MThe wait to get truck was long- 45 minutes after online schedule pick up. They did not have the dolly and moving blankets we ordered. The truck can smell like cigarettes- I felt like I was sitting in an ashtray. This was the second dealing with this dealership. First time it was a drop off after a move from Florida. That time they said we did not return dollies, which we did. This time was even worse. Service is awful!! I have dealt with several UHAUL dealers over the years and this location is by far the worst. I personally think they should not be a dealer.
Joan JDid not receive the size I reserved. Stuck with a truck way to big.
John KSuper easy return they have a drop box which is fantastic i recomend this drop off location to be put on the page thank you
Alexandria CReally friendly and knowledgable staff. Would rent from here again for sure. Thanks.
Chris TRandy Miracle, if pressed to do so, would probably not be able to define the term customer service. Despite my having filled in the online check-in 24 hours prior to picking up the truck, he seemed determined to make me select everything again. I declined. Truck had not been swept out, front or back, from the last use.
Brian PJim Brown's was fantastic. But my original rental agreement #27716158 at Crater City in Middlesboro Ky was awful. I had scheduled a rental on line for 10 AM on Saturday the 19th. They never showed up to give me my truck even though it said on the door it opened at 9. Another gentleman was standing there as I pulled up also. I had to find another location to rent a truck. Thank God for Jim Browns. I checked with businesses around the Crater City location and was told that was typical business practice for that location. Again, Jim Brown's was fantastic. The other place has no business representing your company.
Jacqueline LVery nice to us. Very friendly and helpful. Would recommend this place highly.
Kathy SWe were charged a safe tow fee of $8 which we never were told about or agreed to.
Vincent M-have an outdoor lockbox for customers doing remote check-in so they do not have to wait behind customers doing in-person check-in. Alternatively, have more than one employee who can assist U-Haul customers -ensure employees check the rental contract so they know what extra items have been reserved
Jade FExcellent service at this location!! We definitely be using them again.
Amanda PThe hauler pulled straight, straps were very well maintained.
Adron WEverything went smooth with U-Haul. Couldn't ask for a better experience with your company.
Mary UAshely was very friendly and helpful. She answered any questions that I had and she walked me around the truck to verify the condition of the truck prior to me leaving Middlesboro, KY. She explained everything to me in simple terms and I truly appreciate her assistance. The 6 foot social distance was in effect and I complied with it. I’m thankful for these guidelines to keep us safe during the Covid-19 pandemic. I was very satisfied. Thank you !!
William GHave more people trained in uhaul business. Had one person that knew how to do Uhaul returns. He was with another customer and had to wait. All though person was very friendly and helpful
Mike RExplain it more how it all works
William BThe pick up went great. I had a very helpfully gentleman who answered all of my questions and treated me well. Unrelated to U-Haul rental, On Monday I returned to this location to return a different piece of equipment and was essentially ignored by multiple staff members. I was extremely disappointed with their lack of engagement and overall disregard for a customer. I eventually chased an employee down and rather than take the time to listen to what I was saying she informed me that only one person could help me with that return. I then waited for that person to be available only to be then told they could not help me with the return and I needed to get in line again. I was very frustrated with the disregard they appeared to have for me.
Jessica MThere’s nothing that can be improved the staff are friendly and nice and they get it done quickly
Janet PThe place had no one to meet me and again I had to unload my car and put the dolly away with no help
Jerry WTook around 40 minutes to check out a truck, which was way bigger than I asked for after being called 3 times to change the truck. I was not charged any extra for this, but on my way I seen a 15 foot truck just like I ordered down the road, which I could assume was available. Cheap, and great service from the U-Haul representatives, does not follow suit at the locations though..
Micheal C