Customer Reviews for John Young Citgo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of John Young Citgo

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Mariana S. on

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ronald W. on

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QUANIQUAL TARSHA F. on

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Delta M. on

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The truck had some issues. It was not aligned. In receiving the truck, no instructions were given except to say return the vehicle with the same amount of fuel. Upon receiving the truck, and driving it out the lot, I noticed the truck's steering was a bit loose. it was not keeping steady on the road. I returned to the pick-up location, hoping they would give me a change of truck, instead I was told I needed to contact roadside assistance seeing that I had already taken it. I contacted Roadside Assistance right on location, and they said someone would come to my location in 60 - 90 minutes (Ref# 1772598). Danny from Bob & Danny Auto Repairs came. He drove the truck felt the same issue and then attempt to repair it, and said it was alright now. In transit to my destination from Florida to Maryland, while in Georgia having been driving for few hours I could not deal with having to be constantly trying to keep this truck steady on the road to avoid an accident, I called Roadside Assistance once again I spoke with Cindy (Ref.# 1773133). I made a stop at an Exxon gas station and in another 95 minutes, another repair person was sent to me. He too drove the truck, felt that it was pulling to one side (the right), but instead said this was the way all UHaul trucks drove. Feeling as though my issue was not dealt with properly I called again Ref.# 1773187, I was once again asked to pull over. I informed the representative I could not as I was trying to be at my location by a certain time. I was already late. He, in turn, asked me to reach out when we have reached Maryland. As such I am requesting a discount of $150 for the defective vehicle received.

Lesley D. on

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OMG. I reserved online a 10ft rental, received 2 calls from uhaul to confirm, when I got to uhaul no trucks but 29 ft. Really! Oh they say people don't return them, yadda yadda yadda. Uhaul needs to put in a police report of stolen vehicle if a person does not return a vehicle within 3 hours of time due to return. So, uhaul gave me the 29ft truck for $19.99. Thank God I needed a truck bad and thank God again I could drive it. This was the second time that this happened to me only with Uhaul, so, I will not be using them any time soon.

International Gl A. on

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OTHMAN A. on

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The experience was very bad, I received the truck and the oil less than half and they refused to receive it except by increasing the oil over half, and I have proof that my words are true

andrea D. on

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Pedro G. on

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Flavio L. on

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Unfortunately I didn’t get the name of the gentleman who help me at this drop off location, but I would like to thank him a million times for his help..

Turquiose C. on

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Nancy V. on

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The uhaul rep was Very rude and disrespectful. The mileage was 23.9 he rounded the miles to 25. When i said no round to 24 miles. He said no and we already have ur credit card information. So we billing for 25miles

Gilberto M. on

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Leonella N. on

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Carlos S. on

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The rear of the unit was dirty with wheel repair parts, dirty and others. Everything else is fine La parte trasera de la unidad estaba sucia con repuestos de reparación de ruedas, sucio y otros. De resto todo bien

Wayne J. on

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When your location is scheduled to open at 9am, and we are there at 9am to collect a booking that was set for 9am, it’s quite annoying when your employees don’t show up until 10:15am. You cost me $80 in wages to pay my employees to sit around and wait

Michaela B. on

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When I entered the truck there was garbage and used plastic on the cup holder. There was bag of chips and other debris under the seats. What made it worse; I saw an empty plastic drug bag in the truck. I mentioned this to the 2 store attendants on duty (Am and Pm). I was extremely disappointed to be charged $80++ for this dirty trunk.

RYAN L. on

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As a customer I told the customer service representative that I wanted to drop off in a certain location and he told me I could drop it off anywhere. Upon check out I was provided no information so I did not have a contract number a receipt or anything he told me I would receive it in my email I did not receive anything until I called you haul themselves to send me the information so that I could check the trailer in at the location of my choosing. Upon further instruction by u-haul I was told that I can not drop off at the location of my choosing and had to take it another 7 miles away. I have rented 4 times in the past 30 days from u-haul and this is by far my worst experience.

Augusto N. on

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Larry M. on

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Priscilla B. on

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Danielle A. on

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Deliz F. on

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jorge Q. on

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Michael G. on

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Part of a gas station, VERY slow service, no personal check out and inspection, exterior of truck was filthy with a ton of bird poop. Inside was decent.

Charles L. on

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I booked for 7am but location isn’t open until 9 am . U-Haul site or app need to update their standard actual time . One of my client get pissed that I wasn’t there on time . Bad experience

DALEN B. on

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Employee was extremely helpful and overall a cool guy.

Teresa R. on

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Staff was friendly and very helpful.

Deatrice W. on

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CHIARA H. on

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Richard S. on

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Every thing is ok to me

kimberly A. on

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Luis P. on

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Create a dispenser to release the keys rather than relying on a clerk to hand them over, food for thought.

carlos M. on

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Ahmed A. on

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The vehicle had juice spilled on the front middle seat and cup holder area. When I asked the cashier about the issues I was having with the app checkout he couldn't assist. He kept repeating "tell them (UHaul App Chat) to send me the confirmation". He could've been more helpful.

Robert S. on

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Simon O. on

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I requested truck with all tools but I got only truck. I took a picture and it still charged me. I need my money back today!!!!!

Jonathan H. on

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FREDY S. on

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breno M. on

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Everything OK!

STEPHEN C. on

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This location was horrid. The individual was 30 minutes late opening his Citgo gas station and said he would not rent until 9:00 AM. I will never ever use Uhaul again after my horrendous series of disappointment and lies. Horrible at best.

wilna O. on

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They have to do the service and they haul but everything was fine thank you

Carlos V. on

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choral B. on

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Jamica A. on

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Please have it cleaned. I had to use money I did not have for roach spray due to the large amounts of cockroaches in the back. I really think I should have received a discount especially since my apartment is only ten miles away but the truck says I used 32mi because it needs an oil change. Worst moving experience ever for a struggling single mother due to the death of my fiance

Roberto B. on

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Location wise (address) is good but it should be at the level of others U-Haul stores...

ismara B. on

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Alex A. on

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The vehicle that i booked three days in advance was not available. I ended renting the only one available whichbwas smaller. That caused a lot of issues with my move logistics. Also, the vehicle rented turned on the check engine light in the middle of my trip.

cheryl C. on

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Cancel your business relationship with this establishment. They either lack integrity or are very poorly trained in rental procedures. I was falsely accused of damage that had to be pre-existing on the truck. The vehicle was not inspected with me at pickup as is customarily done when I have rented trucks at other locations.

Sandy F. on

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Candice N. on

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Brad G. on

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I didn't realize the drop box was inside the gas station. Clarification would've helped.

terry H. on

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Jude O. on

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Jerry M. on

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Nathan V. on

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I have never paid a per mile charge ever before w U haul. I didn’t go far but definitely not expected or necy

MAXISE V. on

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Jennifer N. on

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jinette L. on

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That location stole the equipment then accused me. Then trying to tell me to pay $200 dollars more on top of my 100 deposit. I was told that they will call.me back for my deposit untill today i still don't get call back. I called the 800 number no one answer. This is the worst location i ever deal with.

ALLEXANDER M. on

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Changed my pick up location that took an extra hour to drive to, wait for the cashier (who was waiting on gas station customers then to sit in more traffic to get back to pick up area. Got charged for going over a couple miles! Bad experience overall

halee M. on

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John L. on

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suresh S. on

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Should provide unlimited mileage at a great price.

Daza Contreras J. on

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Jeff D. on

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He was fantastic!!

DAMONA C. on

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jason B. on

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We are in america I fought for our country Uhaul should have people who speak clear English if they want to hold your franchise.My online review of the truck photos and rental will show UHAUL how poorly of a company you run. I am glad at least 2.1 million followers of mine will see this review.

Luis R. on

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sergio B. on

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devin V. on

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Train the staff on how to deal with uhaul trucks, this location is a gas station and the employee told me to come back later, that he doesnt know about giving out the trucks.

Carlos U. on

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Excellent but I pick up the truck in these location

Christopher M. on

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I went a day before to reserve it and then next day they completely lost my information and had to give them the information again. Then I returned the truck the same day and they charged me an additional $30 with no explanation.

luis enrique M. on

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danielle L. on

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No dollie and when you called number no answer and left some stuff in truck by accident didn't even contact me to get it probably stole it

gilberto R. on

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Bad transmission which costed me more money and time and truck wasn't full all the way when picked up

Jana C. on

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i was charged twice for unknown reasons. im livid