Customer Reviews for John Young Citgo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of John Young Citgo

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Michaela B. on

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When I entered the truck there was garbage and used plastic on the cup holder. There was bag of chips and other debris under the seats. What made it worse; I saw an empty plastic drug bag in the truck. I mentioned this to the 2 store attendants on duty (Am and Pm). I was extremely disappointed to be charged $80++ for this dirty trunk.

RYAN L. on

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As a customer I told the customer service representative that I wanted to drop off in a certain location and he told me I could drop it off anywhere. Upon check out I was provided no information so I did not have a contract number a receipt or anything he told me I would receive it in my email I did not receive anything until I called you haul themselves to send me the information so that I could check the trailer in at the location of my choosing. Upon further instruction by u-haul I was told that I can not drop off at the location of my choosing and had to take it another 7 miles away. I have rented 4 times in the past 30 days from u-haul and this is by far my worst experience.

Augusto N. on

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Larry M. on

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Priscilla B. on

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Danielle A. on

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Deliz F. on

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jorge Q. on

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Michael G. on

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Part of a gas station, VERY slow service, no personal check out and inspection, exterior of truck was filthy with a ton of bird poop. Inside was decent.

Charles L. on

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I booked for 7am but location isn’t open until 9 am . U-Haul site or app need to update their standard actual time . One of my client get pissed that I wasn’t there on time . Bad experience

DALEN B. on

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Employee was extremely helpful and overall a cool guy.

Teresa R. on

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Staff was friendly and very helpful.

Deatrice W. on

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CHIARA H. on

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Richard S. on

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Every thing is ok to me

kimberly A. on

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Luis P. on

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Create a dispenser to release the keys rather than relying on a clerk to hand them over, food for thought.

carlos M. on

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Ahmed A. on

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The vehicle had juice spilled on the front middle seat and cup holder area. When I asked the cashier about the issues I was having with the app checkout he couldn't assist. He kept repeating "tell them (UHaul App Chat) to send me the confirmation". He could've been more helpful.

Robert S. on

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Simon O. on

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I requested truck with all tools but I got only truck. I took a picture and it still charged me. I need my money back today!!!!!

Jonathan H. on

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FREDY S. on

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breno M. on

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Everything OK!

STEPHEN C. on

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This location was horrid. The individual was 30 minutes late opening his Citgo gas station and said he would not rent until 9:00 AM. I will never ever use Uhaul again after my horrendous series of disappointment and lies. Horrible at best.

wilna O. on

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They have to do the service and they haul but everything was fine thank you

Carlos V. on

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choral B. on

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Jamica A. on

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Please have it cleaned. I had to use money I did not have for roach spray due to the large amounts of cockroaches in the back. I really think I should have received a discount especially since my apartment is only ten miles away but the truck says I used 32mi because it needs an oil change. Worst moving experience ever for a struggling single mother due to the death of my fiance

Roberto B. on

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Location wise (address) is good but it should be at the level of others U-Haul stores...

ismara B. on

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Customer did not leave a comment.

Alex A. on

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The vehicle that i booked three days in advance was not available. I ended renting the only one available whichbwas smaller. That caused a lot of issues with my move logistics. Also, the vehicle rented turned on the check engine light in the middle of my trip.

cheryl C. on

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Cancel your business relationship with this establishment. They either lack integrity or are very poorly trained in rental procedures. I was falsely accused of damage that had to be pre-existing on the truck. The vehicle was not inspected with me at pickup as is customarily done when I have rented trucks at other locations.

Sandy F. on

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Customer did not leave a comment.