Customer Reviews for John Young Citgo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of John Young Citgo

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Leara O.
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Speed up the pick up process.

ANGIE A.
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Customer did not leave a comment.

Jean L.
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I have a bad experience because l take it for 1hour an 1/2 it cost me $89 plus l pay for gaz more than l use

Jean L C.
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Customer did not leave a comment.

Mark S.
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Very poor location, impossible to contact, but the main uhaul customer service addressing my concerns was excellent

Kimberly S.
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Customer did not leave a comment.

Edel G.
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Very run down store. Many people sitting outside the store with no masks just socializing. Also, Internet was terrible at this location, made the online checkin experience take much longer than normal (using TMobile). Had full bars but internet service was very spotty.

MICHAEL R.
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Customer did not leave a comment.

daniel G.
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Customer did not leave a comment.

Lyssia R.
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Customer did not leave a comment.

ANNE L.
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Customer did not leave a comment.

Theresa S.
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Hassan L.
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Your online check-in is atrocious...

URBANO A.
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Customer did not leave a comment.

rachel C.
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Dennis L.
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Great service but keep in mind you have to book online to reserve same day

Josh U.
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Over charged me and said that he couldn't do anything about it.

Kathy S.
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Customer did not leave a comment.

Philistin S.
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Everything was perfect,I could not ask for more ,I'm totally satisfied so far ...

Denise A.
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Customer did not leave a comment.

Edgar M.
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MARIE U.
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I was told I could not pick up truck after reserving for 8am til 10am; it was not a u-haul facility; the clerk at the store gave me key; so I could of picked up at 8am; also when I got to my house to move; there was broken glass all in truck

Jerri H.
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Customer did not leave a comment.

Herminia T.
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Henry C.
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Daniel G.
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CLEEFORD B.
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very helpful

KAREN M.
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Customer did not leave a comment.

ERIC WALTER F.
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The rep was very nice and informative.

Gabriel D.
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You guys haven't refunded me for the missing items yet. I expect that refund very soon.

ROY R.
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Customer did not leave a comment.

CLAUDIOVANE M.
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Customer did not leave a comment.

Carlos M.
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Attention

Anthony S.
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Worst experience I've ever had with uhaul. Honestly considering never using them again.

Ruben G.
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Excellent, good guys

john E.
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Most easy and accommodating. No hassles if any kind.

gary H.
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Customer did not leave a comment.

William P.
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N/A

MARTHA J.
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Customer did not leave a comment.

Christine S.
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I am deaf and the gentleman was very accommodating!

Christian W.
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Customer did not leave a comment.

Carlos M.
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Everything is good

JEAN C.
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Customer did not leave a comment.

DENIS P.
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Customer did not leave a comment.

HUMBERTO H.
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Zelda S.
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Belinda W.
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Ronald G.
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Please make sure the trucks are clean and good Condition. Me and my Wife spent one hour cleaning and another 30 minutes disinfecting the back since it was full of Cockroaches (dead and alive) . It was “the only truck available on this location” even when we can see two and it was half tank Gas which in another full letter complaint. I will like to add that we were rudely asked to added more Gas because he believed that It was “a little more than a half tank” . Even other costumers there found that request awful. And even other customer offer to pay for the gas himself! This is my second experience renting a Uhaul and first time was so smooth , but this one totally wrong! Last and unfortunately. He told me that he has to charged us another full day for be two hours later of the 24 hour gap.. I won't complaint on that , but my reaction was to ask why a full day and not just a fee? Which I think that rule or agreement could be improved!! .... he said is Uhaul rule charges the whole day following of “ Don't be mad at me and just doing my job” when we only asked a question...

Ismara B.
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Customer did not leave a comment.

JEVON H.
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Perfect location as it is near shopping and apartments

Sarah C.
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I was charged 175 dollars when my bill was only 99 dollars

PAULO RODRIGO C.
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Customer did not leave a comment.

Adner J.
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Customer did not leave a comment.

Vanessa H.
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There is no indication where to park the U-Haul or where to go to return the key.

Nivia C.
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Customer did not leave a comment.

Tara M.
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The location was perfect for us and the staff and well as the service they provided was excellent!

Mariana S.
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Customer did not leave a comment.

ronald W.
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Customer did not leave a comment.

QUANIQUAL TARSHA F.
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Customer did not leave a comment.

Delta M.
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The truck had some issues. It was not aligned. In receiving the truck, no instructions were given except to say return the vehicle with the same amount of fuel. Upon receiving the truck, and driving it out the lot, I noticed the truck's steering was a bit loose. it was not keeping steady on the road. I returned to the pick-up location, hoping they would give me a change of truck, instead I was told I needed to contact roadside assistance seeing that I had already taken it. I contacted Roadside Assistance right on location, and they said someone would come to my location in 60 - 90 minutes (Ref# 1772598). Danny from Bob & Danny Auto Repairs came. He drove the truck felt the same issue and then attempt to repair it, and said it was alright now. In transit to my destination from Florida to Maryland, while in Georgia having been driving for few hours I could not deal with having to be constantly trying to keep this truck steady on the road to avoid an accident, I called Roadside Assistance once again I spoke with Cindy (Ref.# 1773133). I made a stop at an Exxon gas station and in another 95 minutes, another repair person was sent to me. He too drove the truck, felt that it was pulling to one side (the right), but instead said this was the way all UHaul trucks drove. Feeling as though my issue was not dealt with properly I called again Ref.# 1773187, I was once again asked to pull over. I informed the representative I could not as I was trying to be at my location by a certain time. I was already late. He, in turn, asked me to reach out when we have reached Maryland. As such I am requesting a discount of $150 for the defective vehicle received.

Lesley D.
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OMG. I reserved online a 10ft rental, received 2 calls from uhaul to confirm, when I got to uhaul no trucks but 29 ft. Really! Oh they say people don't return them, yadda yadda yadda. Uhaul needs to put in a police report of stolen vehicle if a person does not return a vehicle within 3 hours of time due to return. So, uhaul gave me the 29ft truck for $19.99. Thank God I needed a truck bad and thank God again I could drive it. This was the second time that this happened to me only with Uhaul, so, I will not be using them any time soon.

International Gl A.
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Customer did not leave a comment.

OTHMAN A.
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The experience was very bad, I received the truck and the oil less than half and they refused to receive it except by increasing the oil over half, and I have proof that my words are true

andrea D.
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Customer did not leave a comment.

Pedro G.
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Customer did not leave a comment.

Flavio L.
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Unfortunately I didn't get the name of the gentleman who help me at this drop off location, but I would like to thank him a million times for his help..

Turquiose C.
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Customer did not leave a comment.

Nancy V.
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The uhaul rep was Very rude and disrespectful. The mileage was 23.9 he rounded the miles to 25. When i said no round to 24 miles. He said no and we already have ur credit card information. So we billing for 25miles

Gilberto M.
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Leonella N.
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Carlos S.
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The rear of the unit was dirty with wheel repair parts, dirty and others. Everything else is fine La parte trasera de la unidad estaba sucia con repuestos de reparación de ruedas, sucio y otros. De resto todo bien

Wayne J.
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When your location is scheduled to open at 9am, and we are there at 9am to collect a booking that was set for 9am, it's quite annoying when your employees don't show up until 10:15am. You cost me $80 in wages to pay my employees to sit around and wait

Michaela B.
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When I entered the truck there was garbage and used plastic on the cup holder. There was bag of chips and other debris under the seats. What made it worse; I saw an empty plastic drug bag in the truck. I mentioned this to the 2 store attendants on duty (Am and Pm). I was extremely disappointed to be charged $80++ for this dirty trunk.

RYAN L.
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As a customer I told the customer service representative that I wanted to drop off in a certain location and he told me I could drop it off anywhere. Upon check out I was provided no information so I did not have a contract number a receipt or anything he told me I would receive it in my email I did not receive anything until I called you haul themselves to send me the information so that I could check the trailer in at the location of my choosing. Upon further instruction by u-haul I was told that I can not drop off at the location of my choosing and had to take it another 7 miles away. I have rented 4 times in the past 30 days from u-haul and this is by far my worst experience.

Augusto N.
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Customer did not leave a comment.

Larry M.
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Customer did not leave a comment.

Priscilla B.
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Customer did not leave a comment.

Danielle A.
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Customer did not leave a comment.

Deliz F.
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Customer did not leave a comment.

jorge Q.
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Customer did not leave a comment.

Michael G.
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Part of a gas station, VERY slow service, no personal check out and inspection, exterior of truck was filthy with a ton of bird poop. Inside was decent.

Charles L.
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I booked for 7am but location isn't open until 9 am . U-Haul site or app need to update their standard actual time . One of my client get pissed that I wasn't there on time . Bad experience

DALEN B.
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Employee was extremely helpful and overall a cool guy.

Teresa R.
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Staff was friendly and very helpful.

Deatrice W.
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Customer did not leave a comment.

CHIARA H.
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Customer did not leave a comment.

Richard S.
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Every thing is ok to me

kimberly A.
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Customer did not leave a comment.

Luis P.
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Create a dispenser to release the keys rather than relying on a clerk to hand them over, food for thought.

carlos M.
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Customer did not leave a comment.

Ahmed A.
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The vehicle had juice spilled on the front middle seat and cup holder area. When I asked the cashier about the issues I was having with the app checkout he couldn't assist. He kept repeating "tell them (UHaul App Chat) to send me the confirmation". He could've been more helpful.

Robert S.
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Customer did not leave a comment.

Simon O.
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I requested truck with all tools but I got only truck. I took a picture and it still charged me. I need my money back today!!!!!

Jonathan H.
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Customer did not leave a comment.

FREDY S.
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Customer did not leave a comment.

breno M.
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Everything OK!

STEPHEN C.
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This location was horrid. The individual was 30 minutes late opening his Citgo gas station and said he would not rent until 9:00 AM. I will never ever use Uhaul again after my horrendous series of disappointment and lies. Horrible at best.

wilna O.
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They have to do the service and they haul but everything was fine thank you

Carlos V.
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Customer did not leave a comment.

choral B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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