Customer Reviews for Johnnys Quik Stop
(U-Haul Neighborhood Dealer)

422 reviews

2172 Pendleton Rd   Mineral, VA 23117
(Located on Rt 208 north of Cukoo VA and just south of the town of Mineral)

(540) 894-4475

Location Hours

  • Mon-Sun: 9:30 am - 5 pm

Services at this Location:

Contact Us

(540) 894-4475

2172 Pendleton Rd
Mineral, VA 23117
(Located on Rt 208 north of Cukoo VA and just south of the town of Mineral)

Services at this Location:

Location Hours

  • Mon-Sun: 9:30 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

none.

WILLIAMT N. 
Rating:
5.0

Customer did not leave a comment.

Carly T. 
Rating:
2.0

Turned in the truck Sunday night at 5 pm, was told "no uhaul representative on site", that it would be checked in tomorrow. Got a notice 2 days latter via email that an additional 1 day late fee was charged because "Johnnys" never checked in the truck till 8pm on Monday. All of this rental was very shady.

Mark M. 
Rating:
5.0

They are very accommodating. I needed to upgrade from a 10' to a larger truck the day before, and they had one available. It is an easy process and the gas ⛽ is there too. Thanks for everything! I give them a 10*

Denise F. 
Rating:
5.0

Great service, will recommend and return.

Michael P. 
Rating:
5.0

Very friendly neighborhood dealer!

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Truck smelled heavily of cigarettes and the A/C was not working great.

Robin D. 
Rating:
5.0

Customer did not leave a comment.

Sal V. 
Rating:
5.0

Very helpful and friendly

mIKe R. 
Rating:
5.0

Excellent...everyone was so nice and helpful. The truck was clean and easy to drive. I was so lucky to find one available.

suzanne I. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

thanks

jim A. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Young lady that helped me was EXCELLENT! I Thank her for all sage did for me.

RAY A. 
Rating:
5.0

The two employees that I interacted with were kind, helpful, and very accommodating.

Rebecca M. 
Rating:
4.0

Excellent customer service at the local pick up location, but the place was too far from my house. On the day of pick up, I had to drive 75 miles to pick up the truck. It was too far and had to an extra gas.

HONG N. 
Rating:
5.0

Excellent process. Truck was ready when I got there. I was able to pick up early. They updated my invoice to show the correct adjustments.

Denise F. 
Rating:
5.0

Customer did not leave a comment.

larry T. 
Rating:
3.0

A/C not working properly; the blower doesn't always blow air.

Ryan J. 
Rating:
5.0

Johnny, the owner of Johnnys Quick Stop saved my bacon AFTER uhaul.com lost/dropped my reservation I made over a month ago. I know more people are using rental trucks but your site and the ridiculously long wait(s) to speak to a human being is an abysmal fail if you expect my business again.

kevin R. 
Rating:
3.0

More flexible hours...we were able to get going earlier than their UHaul opening times. It is what it is, a rural drop off/pick up location. The tire issue (although it didnt cause major issues) didn't seem to have been noticed before we picked up the truck.

Craig M. 
Rating:
4.0

Customer did not leave a comment.

JoAnn P. 
Rating:
5.0

Customer did not leave a comment.

Norma D. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHDANIEL J. 
Rating:
4.0

Very simple to make a drop-off. Only thought I had is might be clearer where to park after hours. I just followed pattern other trucks that were already parked had set. overall still very simple drop of location with little traffic and ample space.

JEFFERYHUGH F. 
Rating:
3.0

Communication. You guys have no idea of what trucks/equipment is there. I went on a wild goose chase.

Yasmin W. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
3.0

It was out of the way but otherwise ok

Cynthia L. 
Rating:
5.0

Customer did not leave a comment.

JAMESALFRED JONE T. 
Rating:
5.0

Very friendly and accommodating.

PAUL D. 
Rating:
4.0

Customer did not leave a comment.

Nadine B. 
Rating:
5.0

Very professional and helpful. Made the drop off easy! Thank you.

ERNEST H. 
Rating:
5.0

Lighting at lockers

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Great experience start to finish

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
5.0

Julia was very good to deal with. Very knowledgeable and had uhaul ready to go when my husband came to pick it up!

Juanita R. 
Rating:
5.0

Very friendly and helpful. I was able to get in and out with the trailer in very little time.

Paul D. 
Rating:
3.0

Have better wifi because the process took a long time to complete

Jefffrey W. 
Rating:
3.0

Customer did not leave a comment.

Marian B. 
Rating:
4.0

Don't let the front end workers who are asked about the services treat customers rudely

Samara G. 
Rating:
3.0

Customer did not leave a comment.

Hussam A. 
Rating:
5.0

Customer did not leave a comment.

HAROLDLEE M. 
Rating:
4.0

Customer did not leave a comment.

david C. 
Rating:
5.0

Very friendly staff...

Mark C. 
Rating:
5.0

Fix your check-in proces...

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

LILLIAN R. 
Rating:
5.0

Customer did not leave a comment.

Lenos S. 
Rating:
4.0

Customer did not leave a comment.

Kelsey S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Dwaine C. 
Rating:
3.0

Used mobile drop off

Melissa M. 
Rating:
3.0

Make sure all staff are familiar with the U-Haul rental process Cell service is limited in the area, so mobile pick-up was difficult. Perhaps offer complimentary wifi, or at the very least, give a heads up to the renter.

Bryant M. 
Rating:
5.0

Customer did not leave a comment.

joe B. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Joshua A. 
Rating:
3.0

Customer did not leave a comment.

Delton C. 
Rating:
5.0

Customer did not leave a comment.

william F. 
Rating:
5.0

Customer did not leave a comment.

Delva J. 
Rating:
5.0

Customer did not leave a comment.

Delva J. 
Rating:
5.0

Will always go here for my uHaul needs. Very friendly and excellent customer service.

Kristy S. 
Rating:
4.0

I especially like the one at Johnny's Quick Stop in Mineral, Va, as I've picked up a rental and returned one as well. The agent was extremely helpful in helping me choose the right size vehicle for my needs to make my moving experience a pleasant one.

shawanda M. 
Rating:
5.0

Customer did not leave a comment.

Dale D. 
Rating:
5.0

Customer did not leave a comment.

Dale D. 
Rating:
5.0

Customer did not leave a comment.

Veronica H. 
Rating:
5.0

Customer did not leave a comment.

Dale D. 
Rating:
5.0

Customer did not leave a comment.

Christina C. 
Rating:
5.0

Customer did not leave a comment.

Robin H. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
3.0

Customer did not leave a comment.

STELLA S. 
Rating:
5.0

Customer did not leave a comment.

Sheila L D. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

sheri C. 
Rating:
4.0

Everything was fine. I mark Above average as I believe there is room for everything to improve.

Linda K. 
Rating:
5.0

Customer did not leave a comment.

REGINALD W. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The customer service was great. Very pleaseant.

JANIKA J. 
Rating:
5.0

Great experience at this location! Easy and quick! Helpful and friendly!

diane W. 
Rating:
4.0

Customer did not leave a comment.

Sara G. 
Rating:
3.0

Customer did not leave a comment.

Cassandra S. 
Rating:
5.0

All good

Teddy N. 
Rating:
5.0

Customer did not leave a comment.

Caroline H. 
Rating:
3.0

I had to drive 45 miles from city i reserved it for

Scott L. 
Rating:
3.0

It was inconvenient alternative to our preferrred location. It took us 40 minutes to drive there, and we were not informed until less than 24 hours ahead of scheduled rental. Stronly suggest you give customers more advance notice when you change locations: Moving days are stressful enough without having to tack on addtional time driving (in this case 40 minutes x 2 = over an hour in additional driving time.

John H. 
Rating:
5.0

Very professional and helpful!

SANDY H. 
Rating:
3.0

Customer did not leave a comment.

steve E. 
Rating:
5.0

Customer did not leave a comment.

Jesse J. 
Rating:
3.0

Rented the uhaul online for pick up in louisa, va. Arrived, tried to check in via app and the site was down. Could not get code to get key. At that point, uhaul did find a truck to rent, but not at the original location. That was a major inconvenience. Got .50 cents off the mileage to compensate. Unfortunately, that did not cover the added expense and hassle. The delay caused a back up of my need for the uhaul. Suggestion on improving would be to keep your site running properly and/or proper compensation for such major inconveniences.

Jeremy S. 
Rating:
5.0

The fist place forgot to reserve a u-haul. The next place got a run around from u-haul. When I finally got one I had to drive farther and pay more. This was the worse run around and got more excuses than I have ever got. I am a retired military veteran and this was the worse moving experience I have ever had and all I got was excuses and now it is February and I rented the u-haul back in May of 2018 and you and you are just getting around to asking how was my experience. So I guess you public relations and customer service not improved.

roger G. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

james E. 
Rating:
5.0

Customer did not leave a comment.

DON B. 
Rating:
5.0

Customer did not leave a comment.

Lori H. 
Rating:
5.0

Very helpful!

James B. 
Rating:
4.0

Customer did not leave a comment.

Kevin Q. 
Rating:
3.0

Nothing, everything went as planned.

Douglas E. 
Rating:
5.0

Very helpful and accommodating at this location.

James B. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

Would recommend only for convenience. Not the most customer friendly.

Deborah B. 
No reviews have been submitted for this location.

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