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Jesse N
Customer Reviews for Johnnys Small Engine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Johnny & Lisa communicated thoroughly and clearly, answered all my questions. The trailer was ready and in great condition. Will definitely rent from here again.
Ian PVery expensive to be dropped So I have to carry with me on my way back And my Christmas vacation were suspende
GERARDO RVery nice man. He saw the truck number from across the street and stated, ‘you’re a day early. Was all ok?’ We’ve actually rented and returned to this same location before, but years ago. Very nice!!
Irene RThe people there were so friendly and helpful.
Gena IVery friendly and helpful staff.
Zelma LVery Helpful and respectful.
DAVID SEverything was first class.
THOMAS MJohnnys is an amazing place. No issues with them or the rental process. Very nice people there. No improvement needed
Jennifer EJohnny's Small Engine provided excellent customer service. I was called prior to pick up to confirm all information. They are wonderful people and I highly recommend this location. Thank you.
Pamela HNo complaints everything was great! I will definitely use this location again and recommend it!
jaime rFound out after returning the 15-foot rental truck that there is separate insurance for the Mom's Attic. I miss judged a hotel entrance overhang in Houston, TX and had a collision with damage caused to the passenger-side top corner of the Mom's Attic. Was told that the Safe Move Insurance that I paid for upon pick up only covered the lower box section of the 15-foot truck. Safe Move Plus Insurance covers the Mom's Attic section. I have rented several U-Haul Trucks over the years and it was never disclosed that I needed two different insurance coverages on a truck in order to be fully covered. Quite a very expensive surprise and lesson learned.
Stephen BEverything is great.
Thomas MWe reserved a truck in Carlsbad, but the day before pick up we were told we had to go to Hobbs, 75 miles away, to get the truck. Because we had to go out of town, our contract was all messed up and took nearly 2 hours to correct! It is completely idiotic, and this is the 3rd time it has happened to us! If I have any other choice in the world, I won't use Uhaul again. Terrible.
Warren HIt was nice to see an accommodating smiling face when I went to drop it off. I explained that the mileage was wrong and that the girl where I picked it up promised she would change it because the link she sent me would not allow it to change. She said not to worry that she would take care of it. Very nice people!!
KAREN SJohnny is an arrogant jerk and the reason why I will never use uhaul again. Never have I ever been more disrespected in my life. Whole process was a cluster and all around a terrible experience all around.
Austin MThis is the best place in Hobbs to rent very helpful and nice. Best customer service in Hobbs!
Cynthia RJeff was very helpful upon return and helped us secure storage and drop off of car transport early!
KATHLEEN SThey really should be the only uhaul in Hobbs the other locations are terrible! I would drop off and pickup here anytime!!!
Kaidee HThere was no one there to assist us it was closed. We went back and they was still closed in mid-day.
Mario JGet all equipment at locations. I had to go to multiple locations so I could get both a trailer and a appliance dolly
Ralph HJohnny was friendly and helpful.
Deborah BThe people at Johnny's small engine shop are great. Best uhaul experience I ever had. I recommend them to anyone.
Maria MNothing everything and everyone was great was completely satisfied and will use again if needed thanks
James Jthere is noway the folks at Johnny's Small Engines can work at all of your locations. Super nice people.
Stance WJohnny & Lisa do a great job. and are just nice people to boot. Really not much to improve on with them. now the website- that's a different story...
Nancy SCustomer service was excellent and Johnny went out of his way to help me.
brent sCustomer service was great and accommodating.
Frederick RThank you for the help
Nicholas WIt was very good no problem
Bernhard G