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Jacob M
Customer Reviews for Johnson Tire and Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Howard was so helpful , friendly and accomodating. He’s a good fit for the business.
Anthony DMr. Johnson went above and beyond to help us secure the trailer the day after Christmas when all the other Uhaul locations were closed.
Janet CThe only complaint I have is, I called and spoke with a lady and told her I was charged for 2 moving dollies and a dozen blankets. None of which I requested and I certainly didn't get then when I picked up the truck. There was nothing in the back either. I would like to think someone would at least explain why I had to pay for something I didn't use.
Raynard RVery helpful
Lisa BThe pick up location was very friendly, extremely helpful. The trailer was in excellent condition. Extremely pleased with the pickup location.
Chris BCheck your site for security reasons. Only used card for this and was hacked.
Ed SAlso great customer service will be using location again
Richard FNothing
David TMr. Johnson is always great and a big help when it comes to renting a uhaul!
Myesha GMr Johnson was well mannered and professional. He helped us resolve a difficult situation.
Nellie AThey were better that the pick up location, but again, confusion there. the trailer i got was what the person at this place told me to take, and then i get a call when i am almost home from Uhaul to go back and exchange it for another one. The whole experience was horrible. If i had another option i would never, ever rent a Uhaul again.
CHRISTOPHERJULIU BNo improvement needed
Andy SOperater was very helpful. Very pleased with the overall experience.
Michael PThe truck was older. Lots of play in the steering. Drivers seat is wore out and very uncomfortable. I was not impressed at all with the truck.
Michael BThey called and tried to change my location for drop off at the last minute and then when they didn’t like when I had a confirmation email they just hung up on me
Chad TMr Johnson was absolutely wonderful to work with. The equipment was clean and well maintained. Initially I wasn’t able to return the uhaul to his location via the initial setup but Mr Johnson was able to assist me in changing the drop off location for my own convenience. He was available for assistance and questions every step of the way. I would absolutely recommend Mr Johnson and his service for future needs!
Jessica CI wouldn't recommend it for pickup using the app. When you are sitting there the app treks you you aren't and won't let you proceed. It took me two phone casks to Uhaul and over and hour to be able to leave. Also, we had paid for an appliance dolly that was not in the truck.
Christopher SGreat experience, very informative and experienced.
DAVID LI paid for a dolly and did not get it. They were a hour late getting my truck. They called the day before to try telling me I had to drive a hour away in the opposite direction since they did not have the one I ordered. The whole experience was totally unprofessional and ridiculous!!! Also I made the reservation almost 2 months in advance.
Laura LGreat experience late night drop off.
DILLONSCOTT WVery patient man, took good care of me through it all.
Barbara PN/A
Paul GArea does not have good signal for mobile pickup took me over an hout
tamekia BWell versed and knowledgeable, took his time to explain all my questions.Avery nice guy.
Jon HHave a person at location at time of pick up.
Lawrence CI got charged for something I did not have.
Angela GN/a
AYANA BQuote the price that you're actually going to charge! This is the second time I have been charged 15% more than the quoted price and ironically by the same distributor!
JEREMY TThe price I was told one thing then got my bill. Was shocked how much was coming out my bank account. 200 and some change. Never again.
Rebecca PGreat experience good equipment etc.
john wGreat man! Patient pleasant experience Went the extra mile to help me.
ROY WThis individual could not do enough for us when we returned our truck. He was overly friendly, clean in appearance, shop and store was spotless. His attention was totally devoted to us. An excellent representative for U Haul.
Clinton AIt waa all good no problems all my needs met!
Sahley JThat the owner of the uhaul place actually be on site when i picked it up. No paper work. No help to hook up. My credit card was charged before i got to my destination..plus i was overcharged.
Stephen CSouthern Hospitality at its finest!
Sandy WI can’t think of anything. Courteous and accommodating.
Sarah SHoward was very nice and helpful. Using the Smart phone is easier with The texting and checking in and out. Thank you Trish
Trish MTire on trailer blew out after 30 minutes on the road
Steven GThe truck had cigarette butts and a cigarette lighter in the vehicle. The location did not have enough furniture pads to fill the order I had placed but still left it on my contract. The windshield wipers on the vehicle needed to be replaced. Overall, the location didn't seem prepared to process my request or have the infrastructure (e.g., quality Internet connectivity) to get the job done correctly.
Michael KOut rental was given to customer that came in after us. We clearly were in system, showed him our reservation on our phone. He didn’t have paperwork, couldn’t print us anything told us take a pic of his screen if want, gas tank was on E, he told us it was 1/4! He had no clue what he was doing. We reserved equipment, he had one thing we didn’t even reserve, yet we got charged. He acted like it wasn’t an issue that it was someone else’s fault. Would never recommend this location. Our reservation was for 10am, we left at 11:45 and was late for our event. Don’t use this location, drive further to a professional location.
Kristen Bthank you.
Lucianne WEnsure that all systems are operational so that a customer can get a hard copy of the receipt; UHaul should ask more questions when you make the reservation because picking up took way too long - almost an hour. That’s a bit much for people who are traveling.
Kiara hNothing
Filmore SI was NOT satisfied at ALL with my experience with uhaul on July 14. I was sent on a wild goose chase for a truck I reserved early in week just to be sent back to near where I lived to get the truck. Compensating miles does not change the fact because of the 3 hour delay, that I missed my son in law before he was deployed overseas. VERY dissatisfied. Still waiting for uhaul management to contact me 3 days later...
Jane BNot open on a Saturday morning! At least we were able to do on-line return
Gerri LThe U-Haul person was late and his pc would not work, had to go to a different location to do the paperwork. U-Haul changed the location of pick up three times before I got the truck...
Stephen JWe requested Lynchburg. This location was 80 miles out of our way.
Laura OExcellent customer service Mr. Johnson does an excellent job will definitely use his service center again
Jamiel JGreat man, patient well knowledged about equipment. And options.
U-haul should do some inspections of all their facilities.
Ethel MMr. Johnson was extremely helpful. Thanks
marry jNothing
Alma SThe owner of this location was so helpful, and kind will always use his location and pass on to others.
Amy Tjohnson is Great super service..Thanks..
CHARLES m