Customer Reviews for Johnstons 4 Way Mini Storage
(U-Haul Neighborhood Dealer)

104 reviews

5320 Hwy 67 S   Somerville, AL 35670

(256) 773-5484

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(256) 773-5484

5320 Hwy 67 S
Somerville, AL 35670

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You all were very very nice and helpful! I would recommend this storage place to anyone that needs one. Thanks Emmaline

emmaline s.  |  Overall Experience 
Rating:
5.0

good experience, professional attitude, knowledgeable staff.

Cecil G. 
Rating:
5.0

These folks are the best! I have rented from them several times and always had an exceptionally good experience. They are professionals yet they make renting easy.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

peggy k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

ANDREA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary S. 
Rating:
5.0

Wonderful experience, really nice people and truck was in good condition

stephen L. 
Rating:
5.0

No suggestions. Staff made returning rental truck unbelievable easy. Professional service. Clean and courteous location.

IVA D. 
Rating:
2.0

When I came to pick up the truck that was supposed to be ready for me it was dirty the inside smelled like some kind of nasty smoke and the outside of the truck was filthy the windshield was just full of bugs you could not even see out of the windshield I had to stop and clean it just to drive it home to get my stuff in it on top of that he tried to rent me a auto transport that the tires were just terrible and when I went out to inspect equipment he said that's just the way it is and I did make him switch trailers auto transport with me but that's the only 10 foot truck he had if I hadn't of been in such a tight schedule and planned this thing for months I would have not used this equipment.

Robert Y. 
Rating:
1.0

I was overcharged. The amount that was deducted from my account was way more than the receipt I received from uhaul. There was 2 different charges at 2 different times on my card, when the first charge was enough to cover the amount due from my final receipt.

Jolene B. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
3.0

People were very friendly but speed and efficiency aren't their strong suit.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

KEN S. 
Rating:
5.0

Make the trailers unloaded tongue weight lighter or more well balanced to make it easier to hook up to the vehicle. Make it so you can lock the trailer to the vehicle so there is less chance of thief of the trailer especially when empty.

Curtis S. 
Rating:
5.0

Everything was perfect

tony N. 
Rating:
5.0

Great people to work with.

andrew H. 
Rating:
5.0

Great people and easy rental.

Ron R. 
Rating:
5.0

It would be helpful if the price per mile was lower, especially during the pandemic when everyone is struggling to make ends meet. 40 cents per mile is more reasonable than the 59 you charge. Other than that U-Haul is by far the best. Thanks

andrew H. 
Rating:
4.0

Make sure the box area of the trucks are clean. I had to clean out trash from the cargo area before loading

bryan M. 
Rating:
5.0

Nothing I can think of. These folks are friendly, helpful, and professional. Will rent again when I need U-Haul.

Ron R. 
Rating:
1.0

Imlrove for next customer: send them to another truck rental company. There is no wi-fi available so there is no way to use the app for drop-off. I called the uhaul number and was told in a discourteous manner that I would either have to drive about 30 minutes away to a place that "might have wi-fi" or pay a fee for "not returning the equipment properly." The person on the phone doesn't work at this location, however, I would not have had the misfortune to have to listen to him if the business actually had the necessary equipment to accept the drop-off. That is why their location and facilities are "poor." 1-800 uhaul or whatever it is, is just plain sorry customer service overall. Their calls drop. The employee I had to talk to was bad at his job, which indicates poor training.

MELISSA J. 
Rating:
5.0

They were so very nice to me. I was having such a bad morning an they help me so much

kathy T. 
Rating:
5.0

Drop off location was awful no help and terrible language barrier. Pu location awesome

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Marian F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

I had no problems at all. Service rep was very helpful and made sure the trailer fit my needs.

ronald W. 
Rating:
5.0

Great secure facility the owners are very nice I will definitely use them if i need to again 100% reccomended.

anthony p.  |  Overall Experience 
Rating:
5.0

We had our storage unit for two years and would use them again. Well kept up units! Great customer service and units all around! You will not go wrong renting from them! We couldn't been happier!

MARK A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina H. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Timothy T. 
Rating:
3.0

I had no interaction with anyone or anything

Kelly M. 
Rating:
5.0

Good units

andrew c.  |  Overall Experience 
Rating:
5.0

Johnston was fantastic, great folks !! I will definitely be using them again in the future.

tina b.  |  Overall Experience 
Rating:
3.0

It was too far from my residence. The location pickup was switched the day before I picked up the truck and it was too far from my home

Denise D. 
Rating:
5.0

Thank you

Cynthia M. 
Rating:
5.0

sales person went above and beyond to help me with my rental...super experience

billy A. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
3.0

Customer did not leave a comment.

Henry B. 
Rating:
4.0

Make sure trailer or truck you rent is same number as one being rented

dave L. 
Rating:
5.0

Ensure gasoline levels are accurate from vehicle to paperwork.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN S T. 
Rating:
5.0

Customer did not leave a comment.

Jon B. 
Rating:
5.0

Very professional.

RUSS M. 
Rating:
5.0

Everything was great

cynthia S. 
Rating:
4.0

Be a bit more speedy

JOEY W. 
Rating:
5.0

Customer did not leave a comment.

RICK T. 
Rating:
5.0

Update more of fleet

Logan E. 
Rating:
5.0

Customer did not leave a comment.

TIM P. 
Rating:
5.0

had nothing to do with Johnstons, the web site process is not right. I ordered and paid for the lights adapter on line, but there is no audit trail for it. contacted UHaul and they couldn't explain it either. ended up paying at Johnstons and will challenge the online charge when I get my credit card bill (Vicki at UHaul was very helpful and did all she could, it is a web site problem.

george W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES O. 
Rating:
5.0

Customer did not leave a comment.

Emily W. 
Rating:
3.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

good

Mark S. 
Rating:
5.0

Customer did not leave a comment.

belinda S. 
Rating:
5.0

Customer did not leave a comment.

ed K. 
Rating:
5.0

Nothing to recommend. Thank you.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES K. 
Rating:
5.0

Continue with great customer service!!!!

Angela H. 
Rating:
5.0

I picked a location two miles from my home but I had to go twenty miles to pick up a truck and twenty miles to my home before I could get started. Not good. Poor planning on hauls part

DAWSON W. 
Rating:
2.0

The personnel did not know how to check for the mileage, open the door to the back of the truck and had difficulty with checking on the order. Very new and unsure of how to do things!

ELLEN S. 
Rating:
3.0

The location is less than 2 miles from my house and is on a central pathway for folks in the area. The next nearest U-Haul location is probably at least 15 miles further away.

DAVID D. 
Rating:
1.0

Our reservation was to pick up truck in oneonta. However we had to drive an hour and half further to this location because the oneonta office didn't properly reserve the truck for us that day. Never again will we use uhaul services. Completely unnecessary to drive 60+ miles one way to get the truck and then another 50 miles to our location.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

TED S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
3.0

The people that I dealt with was nice but the equipment wad horrible. It was a very old 17' truck with all the decals missing and a check engine light on. It had around 250000 miles on it and no working heat. Also the truck was missing the whole time acting like it was going to break down. Worst U HAUL truck I have ever rented.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

They were very helpful and helped me meet a deadline that I was under.

BARRY M. 
Rating:
5.0

Customer did not leave a comment.

KEYNA S. 
Rating:
5.0

Customer did not leave a comment.

MANNUS F. 
Rating:
4.0

The truck ran, but it ran with the engine service needed light on.

MARSHA T. 
Rating:
5.0

We were able to find a truck at the last minute with excellent customer service. Thank you!

AUDREY R. 
Rating:
5.0

Outstanding service very pleased.

ROGER J. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
4.0

The associate was very friendly and understanding that we had from another city in order to pick up this truck. They were even considerate enough to make certain the truck was in excellent conditon prior to our road trip. He reported that that would have been too far to drive with a broken windshield so they fixed it! He was very nice and I will use them again, if I'm ever in the area.

PHYLLIS O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY G. 
Rating:
3.0

My pickup location did not have the extra moving equipment I ordered to be picked up with the truck.

TYLER B. 
Rating:
5.0

Awesome service!

JASON R. 
Rating:
5.0

I booked this trailer a week in advanced through your regional or national center. I was told I would pick up the trailer at Pondarosa furniture in Trinity, AL, which was very convienient for me. The day befor I was to pick it up, I was informed I would pick it up in Somerville, AL, which was extremely out of my way. Johnson's was great but just too far out of my way for this trip.

STEVE T. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

LELAND H. 
Rating:
5.0

Customer did not leave a comment.

YOLONDA O. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D. 
Rating:
3.0

Customer did not leave a comment.

LARRY C. 
Rating:
3.0

Truck had obviously been smoked in.

KATIE S. 
Rating:
5.0

Customer did not leave a comment.

JIM T. 
Rating:
5.0

Nothing

HAROLD H. 
Rating:
4.0

Make sure equipment doesn't have trim hanging loose. also provide ramp for easier loading

LESA S. 
Rating:
5.0

Really nice people. Helped me on both pickup and drop off of rental. It would pay for UHaul to advertise the 5X8 trailer with easy-lift ramp for local moves at every location!

James P. 
Rating:
5.0

I changed the drop-off locations because the Somerville location is nearer my new address and not as much traffic to get to. The people were extremely nice, the location like new. Again, U-Haul has out done itself. God's blessings to all. Nancy

Nancy A P. 
Rating:
5.0

Customer did not leave a comment.

JOEL E. 
Rating:
5.0

The guys working there are very friendly. They helped with every step of the checkout, and were very knowledgeable about the U-Haul business. Thank you!

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Great service

RAY L. 
Rating:
5.0

Customer did not leave a comment.

DANNY M. 
Rating:
5.0

Customer did not leave a comment.

ERNIE J. 
Rating:
5.0

Customer did not leave a comment.

ERNIE J. 
No reviews have been submitted for this location.

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