Booked for pickup at the 17th street centre but had to go to the Genesis Auto office. This added an extra 40 kms and there were no blankets. The pick up overall was great and the drop off was smooth and painless.
David K
Customer Reviews for Genesis Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service representative was kind and professional, though as usual, the truck had issues, a yellow light on dash indicating service. The windscreen and hood were iced up, and there was no fluid for the windshield wash. It would have been kind to have the truck started and de-iced and serviced.
Jacques BExcellent customer service
lesli pI am not sure what the young mans name was that assisted me but he was extremly helpful and very pleasant. I will use Genesis again for any future Uhaul needs
Krista BExcellent customer service
Craig AExcellent service!!! Simo was very professional and polite. Definite asset to your company!!!
Russell SThe owner of the genisis shop is one of a kind he made sure we had everything we need and explained everything well
kevin BThe parking brake couldn't be pulled out, stuck on the bottom, so the Parking brake alarm and alert light were constantly on, and the truck could move only rev the RPM up to 3000. The truck was buried in the snow bank, and stuck in the snow when I tried to move it out. All above means it have been parked there for long time without maintenance. And the recipiant ask you not park your personal car in their store's parking lots, only allowed to park by the street, he told me the reason that I better park there is where is a survailant camera right covers the street.
Bizhong WThe truck was still dirty and had to sweep before loading, driver side door had a huge gap and wouldn’t close properly. Needed and rented a dolly but there wasn’t one to use when I got there.
Kevin MEverything was great and the gentleman (I'm sorry I do not know his name), was very helpful. He even helped me move a large box from my car to the truck. Thank you.
Celeste FAll perfect !
Henrique PCargo door not opening by hand. Had to use a hammer because it was stuck.
Syed AVery good. 10 out of 10
Brad PAlways let customers know in advance if the dolled or other rented equipment are not available
Temitope ATerrible customer service very arrogant person I spoke with And hung up phone on me
Mohamed HTruck was not running very good almost stalls after started and runs rough on the highway. Also didn’t get my dolley or furniture pads
Seth HNothing to improve everything excellent
danilo mFound a note in the dropbox saying to park vehicles on the street, I noticed this after dropping off the keys. However the UHaul app indicates to park vehicle at location in the parking lot ensuring not to block exits or doors. Two different instructions.
HEBERT MI have issue with fuel level. I did online check in and uhaul didn’t ask me to check fuel level. And when I called your help centre to know how much fuel I should fill in, they asked me quarter to fuel. It took 52 ltrs fuel for me whereas I only drove 40 miles. So 52 let’s fuel for 40 miles doesn’t seem logical. I called your department today to dispute it but she wrote an email to area fuel manager. I was been told that I’ll get a call from them. I am waiting for the call now.
DIVYESHKUMAR DThe first location I arranged a truck rental with seemed to be closed with no one around and it took over an hour to get u-haul to find an alternate pick up location and PDQ while I was paying for moving labour sitting around. Genesis was just around the corner from my original puck up location and they were great. Certainly went the extra distance after my first pick up location failed miserably!
tammy sNice and clean
RHODERIC BPrompt service. Vehicle was clean and in good working order.
Leonard b