u hula app on iPhone 13 works very slowly over verizon in this location. loading photos was very slow.Dawson M.
Customer Reviews for Jonathan & Son Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was parked across the street from the location so it was hard to find the key. Dollie's and hand truck were not in truck. Had to drive to a different location and was charged for extra mileage.David S.
Customer did not leave a comment.Joan H.
No signage. No place to park. Had to leave the truck parked on the nearby residential street. No inspection by anyone. Left there with misgivings that I should have taken photographs to verify the condition of the truck. Took me forever to find the place given the lack of signage and location to park. Next door car repair shop was angry when I mistook them for the drop off location as they were always being requested to take UHaul trucks as a drop off service. The person I gave key to, did not provide any documentation/receipt...it was difficult to know if I was doing the right thing in handing the key over.Helga J.
Very nice and super friendly. Really easy all around!Joseph R.
The manager was very helpful and customer friendly orientedMARCKH B.
Customer did not leave a comment.patrick J.
You excelente so good condicioneJose C.
I got there before the agreed time and the person I'm supposed to meet is not there. People from the shop are calling him and next thing I know I'm exchanging credit card info to someone one another cell phone. The call was dropped twice and I had to repeat the card number three times. I was given the key and told the truck was 1/2 block away. No explains on anything and the guy didn't even know the amount of gas in vehicle. It was a half a tank and I told him so. Again, all on a cell to cell. It felt like I rented a truck from a street guy.anthony P.
No over charge for rent. Check my payment. Gasoline was right Charge restraint 12 dollarsNATALE G.
I arrived to pick up van and they weren't open. The guy told me to wait 10 minutes, he'll send someone over. I waited over an hour. The Van was practically two blocks away and I had to get it. When I returned the van same thing, they weren't there. I texted the number Adam gave me and told the owner I left van on property and locked. Since there was no key drop, I hid the key and told the owner where it was and then left. He texted me back and demanded I go back and park van the nearly 2 blocks away, take picture of gas meter and mileage. Then he instructed me to leave the key on passenger tire. Ridiculous! My reservation was guaranteed for 10 AM and it wasn't ready I believe you owe me $50. I'm sure there's some small print that will let you wiggle out of paying me. It's ok. Enterprise is right down the road.Daniel N.
I don't want to give the location a bad rating because I'd imagine the scam wasn't on them but was on uhaul itself. I do feel that I was scammed. I will not ever use a uhaul again after my experience. Not anywhere did I see or was told I would be paying a daily fee of $119. Everywhere all I saw was $19 $19 $19. There was even a fat sign on the van that said $19. Then looking at my bill that $19 charge is no where to be found but instead a $119 charge on top of the costs per mile. Absolutely absurd. I will also highly recommend all of my peers stay away from the company. I don't anger easily but that was absurd.Philip K.
Customer did not leave a comment.Kathy P.
Good service -David V.
I was charged $15 for insurance i declined. i emailed U-Haul to dispute the charge but haven't heard back yet. It has happened before at this location. Why would I add insurance to my bill after returning a truck I rented for one hour and only drove 3 miles? Shady!!!Susan K.
Excellent customer servicePeter W.
Customer did not leave a comment.Jose P.
I paid for a furniture dolly & this was not supplied. This would be my only complaint. Everything else was fineYahna Y.
The van was dirty inside and out, even the interior windows. The van had a oil change required alert on dash, behind that was a windshield washer empty alert, behind that was an alert that I had 2miles worth of gas to empty. When I returned the vehicle to Jonathan & Sons we found out it was sent out to me with the wrong mileage, good thing I took photos when I picked it up! The good folks at Jonathan's & Sons made it rightâ€¦ but generally the entire experience was an unacceptable lapse of expected quality and service!Adam B.
The vehicle was not properly cleaned, so hopefully it can be improved next time.Andrew W.
Customer did not leave a comment.Kathy P.
Customer did not leave a comment.Dany H.
I was hit with fees nearly doubling my rental rate. When confronted the UHAUL location said that UHAUL is in control of the fees. This is a lie and the operators of this location blatantly add fees to increase their profit.Michael W.
Customer did not leave a comment.David T.
The van stunk like cigarettes. Previous passenger left a dirty face mask behind. Many dents and a broken tail light. No windshield washer fluid at all and a filthy windshield. Very Very disappointed.DANAJ B.
I ordered to pickup and it was a mobile pickup only. I had to figure out how to get the lockbox code and was not prepared. Then the code sent was incorrect. Caused a delay in my pickup and plans. I should not be charged so much for the hassle I went throughJohn D.
Customer did not leave a comment.dmitry G.
I thought the cost was high for the 24 hour rental. Other than that, it was a very good experience.John G.
Customer did not leave a comment.Erik L.
Nothing. The service was phenomenal, staff friendly and the equipment in excellent shape. I felt very safe even in this pandemic. Great service.Elisabeth C.
Horrible experience. U you our franchise locations don't do one way rentals and your site or they do not disclose till when you go and put in dire situation. On top after returning vehicle on opposite side after our move even though we booked one way the agent doubled and is billing $220 instead of original $114 estimate. Less than 50 miles driven and full gas tank returned. Fraudulent franchise partners which Uhaul supports. Filling legal discourse if they don't take care.UPEN K.
Excellent people running the shop.THOMAS R.
get the mileage and fuel quantity correct to avoid delays.ROBERT R.
Nothing. The rental went very smoothly, quickly and efficiently.peter W.
Customer did not leave a comment.Sondra B.
Customer did not leave a comment.John G.
Friendly serviceValentin D.
Customer did not leave a comment.DORIS D.
a lot of hidden expenses were not informed in advance, and the client was not informed that the rent was due on 3 pm in the afternoon, so when it was returned in the night, and charged again. Anyway, it was estimated to cost $100 below / day, but actually charged $180. so much differences. Bad experiencewang L.
Falsely charged me a $25 cleaning fee for â€œpop cornâ€ when the vehicle was clean.Morgan D.
Customer did not leave a comment.Bernard R.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.allison O.
GMC trucks. I apparently dislike. Having to slam the door closed to get it to close properly is just bad workmanship. Also at slow speeds the transmission over revs the engine when you barely put your foot on the gas..Marc S.
Went to pick up trailer. Owner of business said he would hook up the trailer while I did the paperwork in the office. He said I was good to go and I drove home along main roads only to get home to find out that he never hooked up the brake or directional lights. The plug I have on my truck was not compatible with the plug on the trailer. Very upset that I drove over 10 miles with no brake lights or directional lights and that the owner neglected to tell me that the plug was not compatible. Had to go to Autobarn to buy a converter.Colleen H.
Customer did not leave a comment.KIMBERLY S.
I was not provided the moving dolly which I had reserved and paid for in addition to a vehicle. Please review the contract carefully so customers receive the correct items. Staff were approachable, nice and apologetic.Priyanka S.
I'm very very satisfied with the service I received. The owner of the place is very kind and helpful, always trying to give the best service to the customers. So I would recommend very much this place and also for my next rent I will come here.Joel M.
One and a half hours to pick up the truck. Standing around waiting is nit a great experience. No effort to adjust the bill to compensate for lost time and annoyance, F rating no stars.Christopher Q.
Customer did not leave a comment.David G.
great local pickup spot - good pricing on the rental - easy drop off...Joe C.
It didn't really matter as I returned on the app but could not find the key drop. They are not marked. Now THAT would have been helpful!Harry S.