Customer Reviews for Josh's Used Tires & Wheels

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Josh's Used Tires & Wheels

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JOHN B. on

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Johnny Q. on

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Mary G. on

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I was not able to use the Share 24/7 program, I never had the option, “Pick up my truck”. I had to call for assistance and after 45 minutes got the truck.

Jim Q. on

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Computer down. Took 1 hour to get serviced. Employee was very friendly and apologetic for delay. I was supposed to pick up the truck at a different location but contract picked up by Joshs Used Tires. No one told me. I saw it on a new confirmation sent me. Not a good way to do business.

Dustin S. on

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Would not give me my cash deposit back because they dont keep cash but wanted me to pay them for the extra miles cash or credit woman was nice but didnt care basically told me to call the 1800 number

Mike J. on

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VAN R. on

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Cody C. on

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Lady inside in the office was very helpful and informative of how till payments work with U-Haul.

Cheryl W. on

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Tristan was wonderful to deal with. I had delays closing on my house, which resulted in having the truck longer than expected. They were very accommodating and made the overall rental experience very pleasant.

Crystal C. on

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The locations was hard to find and very frustrating trying to figure out where to leave the key. I was not able to get through anybody the next day. I was over charged for the gas. I feel I got "gypped"

BILLY B. on

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Charles M. on

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My issue is with your customer service department not with the two different locations where the trailer was returned on 8/30 and the truck on 8/31. Have never ever seen such a lack of coordination in my life. Never! If we ever have to rent a truck again, it will not be a U-Haul. Call AMEX & see what real customer service is like.

Donna I. on

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ben C. on

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Excellent service and very professional.

Scott F. on

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The location for the drop off was a little interesting, but the personnel was super friendly, cordial and fast which made it a great drop-off location.

David G. on

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Easy in and easy out. Very helpful. Smooth experience, and this is my second time renting from them.

Tim P. on

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My overall experience with U-Haul was unrelievedly terrible this time around. I received an email from U-haul on Thursday informing me that my truck was reserved at Storage Max in Round Rock, TX for pick up late Saturday. However, when I arrived to pick up my truck at Storage Max they were closed. I called their number twice and left a message yet no one returned my call. I then called U-Haul reservations, and spoke to Michelle. Se found a truck for me about 30 minutes away from where I was. I had to drive all the way across town to get a truck at the last minute at Josh's Used Tires and Wheels. The staff at Josh's Used Tires were great, and I have no complaints with them at all. The reason I put N/A on the cleanliness question above was due to the fact that the one truck that they had just been received, and I took the truck as is because I needed to get home to start moving, and they were scheduled to close. Also, Michelle in reservations took care of me, and was able to find that 20' truck at the last minute. I appreciate the service Michelle provided, and her efforts to get me in a truck because I was in desperate need once Storage Max let me down. . However, in the future if U-Haul sends out an email stating that a pick up location will have your truck available, that truck should be available, or arrangements should have been made for me. I even selected 24/7 ride share with Mobile pick-up, but to no avail. The truck should have been available. I came within 10 minutes of not having a truck after I was scheduled and confirmed to have one. This would have been very costly for me as I only had the weekend to make my move. Thanks again to Josh's and Michelle for helping fend off a disaster for me.

jeff D. on

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I never received an invoice. Just the charge off my credit card. I feel like I was overcharged.

David B. on

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Josahfat R. on

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Justin H. on

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Anita G. on

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Seriana M. on

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I’ve already called about this, first it was supposed to be .79 cents a mile. I got charged.99. The uhaul sign was so small we didn’t even know we were at the right place. The truck drove horribly, we didn’t feel comfortable going faster than 30mph down the highway. Honestly I can’t believe this place is up to uhauls standards. I need to rent another one to finish my move on the first, but I’m not sure I will go with uhaul after that experience. The extra time it to driving from one spot to another was crazy. We didn’t get home till 2am.

Felicia D. on

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My pickup location was changed about an hour before pickup. I was sent to a location that was not normally open at my pickup time. If you change location it should meet the already established requirements the customer has requested. I was fortunate that the manager was at work early and took care of everything.

Vinod D. on

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I am unhappy regards fuel I filled full tank and not getting refund.

Heath H. on

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Benjamine P. on

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no one was there even though the hours showed they were open for another 15 minutes. Tried to return it to the UHaul storage down the road and was told for some reason we could not drop off trailers there even though they had several in the lot. They were very nice but told me "the city came by and told them they cannot be a drop off point for trailers" Sounds like BS to me.

Lance H. on

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Charity G. on

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Ashley was very knowledgeable and helpful. The whole rental went very smoothly.

Michael C. on

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Place is very rundown and messy trash and parts everywhere; Systems were down when there; gave us a handwritten note could barely read; then charged us for gas even though we overfilled to be safe; have done uhaul very time we moved and never had this horrible of an experience , worst customer service especially lying about the gas, would never recommend ever

James E. on

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