Agent was very professional and friendly. Understood my needs and gave me options available and appropriate for my needs.Edward A.
Joshua Rosa Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Abdoulaye O.
Customer did not leave a comment.Kirsten W.
Wonderful customer service! Would recommend this place to anyone.DAVID L.
Customer did not leave a comment.Nicole W.
Customer did not leave a comment.BARRY H.
Customer did not leave a comment.FELECIA R.
Customer did not leave a comment.Parag K.
Excellent attentionVICTOR R.
Teresa was amazing!! Friendly and very personable. Thank you Teresa for making everything so easy.KEISHA H.
Customer did not leave a comment.Logan S.
Customer did not leave a comment.Daryl W.
Customer did not leave a comment.Rachel L.
Clean windshield would have been niceSTEPHEN H.
nothing the staff is friendly and helpfuPATRICIA H.
Customer did not leave a comment.ketryke E.
The whole experience was a mess and the UHaul "store" at 1900 N Bell Blvd, Cedar Park, TX 78613 are cheats. We had a quote and were expecting to pay $137.....they bumped that up two $197 and were completely snarky about it.HOLLY W.
The only complaint I have is the wiper blades needed replacing, sorry I forgot to mention that when I returned the truckPatrick S.
Customer did not leave a comment.Roger R.
Customer did not leave a comment.JEFFREY W.
The team running the office were friendly and professional in getting the initial rental process completed efficiently, and getting me on my way. The vehicle return process was also handled very efficiently as well. Thank you Uhaul Leander - keep up the good work IRICKY M.
Great deal Austin tx to Palm Desert ca most economical way to move this big distanceNeil E.
Great service.Kevin H.
Customer did not leave a comment.ELIZABETH V.
Customer did not leave a comment.Mike M.
Customer did not leave a comment.MARSHAUN E.
It was an easy and seemless experience. Staff was helpful and nice. Place doesn't look like a I haul but they do have trucks somewhere hidden from view!KIM T.
office sTAFFF WAS SUPER AND VERY HELPFUL. WHEN I NEED A U HAUL I WILL GO HEREPATRICIA H.
Customer did not leave a comment.Teresa A.
Customer did not leave a comment.KIMBERLY L.
Jennifer was amazing! You need to clone this woman.GREGORY C.
Everything was excellentVICTOR R.
Theresa was personal, professional, thorough and pleasant to work with. I highly recommend her and her location for U-Haul service. Thanks again, Theresa! Stay healthy and safe!Dan C.
Used the online rental forms. Didn't seem to save that much time when I picked up the truck. Thought I would walk in grab the keys and go.Patrick B.
Customer did not leave a comment.Hugh W.
Friendly people. Quick service. Vehicle was clean and waiting for me. Just what I wanted and needed. Don't know how it could be improved.Lonnie H.
a sign directing where to leave the truck woul dbe helpful. this wasnt clear & very confusing drive inJana A.
Customer did not leave a comment.Vincent T.
Customer did not leave a comment.Jennifer E.
Great service!robert G.
Customer did not leave a comment.Larissa M.
Very good customer relations.Leo C.
Customer did not leave a comment.Jeff W.
Customer did not leave a comment.Agustin A.
Courteous, efficient and answered all my questionsBRETT ALAN T.
Customer did not leave a comment.Theodore H.
I DidNot order a $56 safemove charge...pls temove it from my costs!!!!....then I will rate your performance Thank youMIKE M.
We had issues renting the truck and issues dropping it off! Never again! I always rent budget and this time they did not have the truck available for when I needed it and decided to try uhaul. Will never rent from uhaul again!MARTINEZ J.
Get more help for the lone lady working at that place n double her current salary because she deserves it! We had to wait for service because she was cleaning out a truck to b rented!CRAIG O.
Customer did not leave a comment.Carly L.
Exceptional customer service, prompt, respectful, polite staff! We will use your service again in the future. Thank you and your staff very much!ELIZABETH T.
Customer did not leave a comment.TIFFANY A.
From my first phone call to them to the minute I dropped off the truck, my experience could not have been better. My daughter who had never rented a truck before until she went with me, was amazed at how easy the process was. The people were great, the truck was clean and I will never go anywhere else but here for future rentals.JAY BEHNKE J.
Customer did not leave a comment.Shyam Kumar A.
Customer did not leave a comment.JEFF R.
It would be helpful, when the customer called two weeks in advance for a truck and getting a call from U-Haul telling you that you are guaranteed a truck at one location. Do not turn around and call the same customer one day before the rental, telling them "I'm sorry the person did not return your truck so you'll have to go to this other location" which was out of the way for the customer. I would appreciate it if U-Haul would make an effort to get me a truck from somewhere else and bring it to that location.JULIA B.
Customer did not leave a comment.Paul A.
Theresa was so helpful. I was only renting dollies and everyone went out of their way to help me. Very nice.Debra T.
Customer did not leave a comment.malick D.
I asked customer service to get me closer to the address I provided in Austin, Texas. I had to drive 15 minutes away from address I needed to load U-Haul truck.SHARON M.
Easy to check out and check in Customer service friendlyJoseph G.
Clean the inside of windshields. This one was terrible.Charles M.
Customer did not leave a comment.Nicholas M.
Customer did not leave a comment.Calvin M.
The inside of the truck smelled AWFUL. Like body odor and cigarettes. BUT Theresa that managed our reservation made up for it. She's amazing!!!!brianna G.
Customer did not leave a comment.Terri K.
The two ladies at the desk (I forget their names) who worked this morning, Saturday 25April2020 at 1030 were so helpful and wonderful. The UHaul mobile site was below average but they went above and beyond to help.Donald M.
Customer did not leave a comment.RANDY S.
The truck had life risking issues I wouldn't have survived without a miracle!!!! I was told this truck is perfect, only 48000 mi and everything is checked and ready to go for my 800+ miles trip!!! 1- the steering wheel is not centered making inaccurate turns and life threatening driving plus constant discomfort and pain to both hands, neck and spine. 2- the dash board light doesn't turn on making it impossible to monitor speed during night driving.; another reason for certain death. 3- high beam light hold doesn't remain on unless you keep holding it and loose steering! I survived your incompetence that made your vehicle a killing machine!!Amen M.
Customer did not leave a comment.Christopher I.
Customer did not leave a comment.Anahi A.
Very helpful! I wish they wouldn't smoke inside their building though.everett B.
Everything was great!Rebecca S.
Customer did not leave a comment.Mauricio U.
Easy to find location. Staff was friendly.Lora R.
I was worried about getting possible hidden fees but did not have to worry about this; I appreciate the Lady who offered I take up Full coverage for only 30$; great value and gave me peace of mind; I would use this location again. I see no need to improve on anything and am very satisfied with my experience.Tyler M.
I talked with person at drop off location a few times before actual drop off (Teresa) and she was very friendly and very helpful on each call.dee O.
Customer did not leave a comment.DAVID C.
The staff at Josh's is always accommodating to my uhaul needs. Thank y'all for being great!!TERESA R.
Very good customer service and fast service. Will definitely use this location again for future Uhaul needs.Veronica M.
Customer did not leave a comment.David K.
Friendly staffBrenda O.
No problem with personnel. The truck is faulty as the ramp was very difficult to pull out. The ramp appears broken and was not able to be pushed in all the way, even with 3 men pushing. This made locking impossible. So I tied the rear door to the bottom to prevent it from raising during transport. The trip resulted in unnecessary anxiety. and extra time. I paid whole amount of the contract but did not get the proper equipment. I would not recommend UHAUL to my friends.querubin M.
Customer did not leave a comment.luis S.
Customer did not leave a comment.Jacob V.
Do the same thing y'all did with me y'all did a great job awesome service!Lucinda H.
Customer did not leave a comment.John L.
Customer did not leave a comment.Donald L.
Customer did not leave a comment.Nand J.
Customer did not leave a comment.Jesus C.
Customer did not leave a comment.David P.
Customer did not leave a comment.Thomasjerome R.
The employees at Josh's used tire and wheels were great. The online check in process was horrible! It took an hour for them to get me approved and a code to get the keys from the lock box. That was an hour into my reservation time even though I showed up early as suggested. Returning was and easy process, pick up was a horrible process.Bobbie C.
I did not get the name of the young lady that attended to my needs. She was Excellent! A great big Thank You, Will do business with you again.Logan P.
Customer did not leave a comment.Chukwuka V.
Customer did not leave a comment.Jon E.
I was not expecting to rebag my blankets. Expecting someone who is moving long distance to keep the bags the blankets came in, shile environmentally responsible, is unrealistic. At least my drop off location was helpful.Joel A.
Side glass both can be cleaned betterdipanshu M.
Customer did not leave a comment.Brian T.
I'm sorry but I didn't get the name on the representative at the counter but she was very friendly and helpful through the rental process. Will definitely rent from this location againDoug M.