Customer did not leave a comment.KHAM T.
Customer Reviews for JR Floor Decor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Hector F.
Information on after hours key drop off. Shopping center security did not know where drop box was. Install running boards for safe entrance/ leaving from cab. Tune up/ repair for poorly running engine. Repair drivers seat back/ adjustment. Install lower hand hold or back step for entrance to back of truck. This was my worst U-Haul rental ever!Beleta E.
Customer did not leave a comment.EVELYN D.
Super friendly, great customer service !Glen B.
This was not a pleasant experience. 1st we were redirected to this location because the original site didn't have our reservation correct. When we arrived at the new place it was dirty and looked abandoned. The woman at the desk was nice, but there were beer bottle caps all over her desk. She then proceeded to ask our opinions on critical race theory. She told us she had never rented a uhaul to anyone before and then proceeded to tell us about her children and grandchildren and how hot it was. She had to call someone for assistance 3 times. She then informed us the truck wasn't ready because it had a trailer on it and we would have to wait for someone to come and unhook it. 35 minutes later someone came to unhook. The truck was located behind the building and she guided us through the back and had to kick beer cans out of the way to make a path. (No, this is not a joke, literally kicked beer cans). Once in the back it took another 15 minutes to unhook trailer and eventually be on our way while vagrants went through trash cans next to the trucks.This was a horrible experience and I would not recommend anyone go to this location.JEREMY S.