Customer Reviews for JSC
(U-Haul Neighborhood Dealer)

86 reviews

11522 Hwy 71 S   Fort Smith, AR 72916

(479) 782-6072

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(479) 782-6072

11522 Hwy 71 S
Fort Smith, AR 72916

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
1.0

I did not choose this location, it was 15 miles farther than the one I selected for pick up which resulting in Uhaul charging me an extra fee for going over the allotted mileage even though it was completely their fault.

BENJAMIN G. 
Rating:
5.0

Customer did not leave a comment.

NELSON B. 
Rating:
1.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

excellent

cynthia C. 
Rating:
5.0

Today is the only time I have been to this location.Dealt with two friendly guys they couldn't have made it any easier or faster,took me less than 10 minutes to drop the trailler. Had no problems at all,will definetely go to this location when needing to rent a trailer,since I have just moved to this area.

JIMMIE S. 
Rating:
5.0

The truck was very clean and ran well. I would recommend and rent from them again.

REBECCA L. 
Rating:
5.0

Wonderful staff

JONATHAN P. 
Rating:
5.0

Not sure why I was charged a "wrong destination" fee when the truck was returned to the location I asked for when the truck was rented.

RHETT F. 
Rating:
5.0

Customer did not leave a comment.

RHETT F. 
Rating:
5.0

I'd use them for UHaul but not any of their other services

peter F. 
Rating:
4.0

Overall great experience renting from this location. Truck wasn't swept but that's a relatively minor detail. Most importantly, I had no issues with the truck on the 900 mile drive!

JOSE F. 
Rating:
5.0

Dolly's should come with the Uhaul it's ridiculous you have to pay extra for one. For one day of rental plus dolly and 30 miles cost me $100 and they didn't have the 15 foot truck so I had to get a 20 foot truck they should have changed me for the 15 foot truck. But the man that helped me was great

CANDACE S. 
Rating:
5.0

Overall great experience.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

james G. 
Rating:
5.0

Nothing all was good

Tammie M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

Gavin W. 
Rating:
3.0

Customer did not leave a comment.

eric T. 
Rating:
5.0

Customer did not leave a comment.

willard T. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Ira H. 
Rating:
4.0

Customer did not leave a comment.

KEITH P. 
Rating:
4.0

Customer did not leave a comment.

zack M. 
Rating:
5.0

Customer did not leave a comment.

john F. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Jo C. 
Rating:
5.0

Customer did not leave a comment.

Ronnie K. 
Rating:
5.0

Customer did not leave a comment.

Stacy T. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Excellent service and helpful staff!

Carenda C. 
Rating:
5.0

Great staff. Very helpful.

Jon M. 
Rating:
1.0

I got doubled billed, for pick up and return. On more then on occasion.

MIKE H. 
Rating:
5.0

thank you for fixing the problem I created by allowing me to turn in this trailer to the destination location instead of making me take it back to AR.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Ethan P. 
Rating:
5.0

Great help to load my car on the trailer, thanks

Marc L. 
Rating:
5.0

Excellent service at pick up and at drop off. I will definitely use ymU-Haul again

kathy M. 
Rating:
4.0

Customer did not leave a comment.

Ronnie C. 
Rating:
5.0

Customer did not leave a comment.

george G. 
Rating:
3.0

Never received a confirmation receipt, text, or email after I dropped the truck and trailer off.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Clifford N. 
Rating:
5.0

Customer did not leave a comment.

Max S. 
Rating:
4.0

Customer did not leave a comment.

Millie M. 
Rating:
4.0

Customer did not leave a comment.

Cody G. 
Rating:
4.0

The truck was broke and no-one knew we also wrecked cause of it

Chris V. 
Rating:
5.0

Customer did not leave a comment.

Ashley L. 
Rating:
5.0

Very courteous and helpful staff.

barry H. 
Rating:
5.0

i tried to reserve the trailer on-line but the system did not work the 4 times i tried.

H. DUANE R. 
Rating:
5.0

Great service and staff, easy to pick up and drop off. I wish I had used this location the last several times I needed a truck!

Robby E. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Great customer service

Jim S. 
Rating:
5.0

Great service

Jim S. 
Rating:
5.0

Nothing

Sean H. 
Rating:
4.0

Customer did not leave a comment.

Wayne D. 
Rating:
5.0

Customer did not leave a comment.

KENT R. 
Rating:
2.0

Order Dolly did not have it had to go all over Fort Smith to try to find one equipment was broke had to rig it to make it work was given two days to load drive and unload unacceptable

RICK M. 
Rating:
5.0

Customer did not leave a comment.

ken D. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

HOWARD C. 
Rating:
5.0

Helpful employees. Great experience.

David H. 
Rating:
5.0

Helpful staff. Good experience.

David H. 
Rating:
3.0

Make sure to get a gas receipt befire returning your rental and check the gas level. Was told that we were at empty when in fact we were above what was required. When we showed proof of the gas purchase we were told "Oh yeah, you are right. My guy looked at the gauge wrong".

beverly H. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

RJ V. 
Rating:
5.0

If every customer is treated as I was, then you will have many new and returning customers at this location. The manager, Seth, was outstanding in his customer service and did everything he could to make me feel as though I was his most important customer of the day! Would give him 10 stars if you rated that high.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Chloe J. 
Rating:
5.0

Truck had a loose headlight assembly and a fuel return line fitting missing from the top of the fuel tank, causing fuel leakage and a severe fire safety hazard. I do not fault the personnel at the pick up location, as both items were extremely difficult to see from a quick walk around inspection of the truck.

Wayne P. 
Rating:
5.0

Jon was very helpful with hooking up the trailer to the hitch. Too bad he didn't have a hitch that I could have bought. Instead of driving to another location. Same with the boxes. It's ridiculous that I have to go to another uhaul place to pick up the boxes and hitch that I bought online.

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

Don R. 
Rating:
3.0

Customer did not leave a comment.

Russell N. 
Rating:
3.0

The pick up and drop off locations were as to be expected however the actual uhaul experience itself was the worst display of customer service I have ever experienced. I will not go into detail but was not pleased whatsoever with this experience

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

BEAU F. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

GOOD SERVICE,GOOD PRICING,CLEAN LOCATION

BOBBY M. 
Rating:
3.0

It would have helped if they showed me that I COULD adjust the mirrors. They seemed fixed and I did not want to push too hard & break them.

kent T. 
Rating:
5.0

Seth is an outstanding young man and should be commended for the awesome customer service he provides!

jessica P. 
Rating:
5.0

Excellent service

Phil D. 
Rating:
5.0

Great customer service. Excellent product. Fast and easy. Exactly what you need when you are in the middle of moving!

LESLIE M. 
Rating:
3.0

Customer did not leave a comment.

john Y. 
Rating:
1.0

The truck was rented to me with a faulty fuel pump. The gentleman at Richard's Printery said he was told by the tech that the truck was ok even though the engine light was on. After nearly getting killed on the highway the mechanic at the Uhaul contracted service center in Elizabethtown, KY (DJ Auto & Wrecker) was able to determine the bad fuel pump in moments. When he called Uhaul they told him that they already new the fuel pump was bad and to replace it. Uhaul knowingly put my life in danger. I consider this negligence and unacceptable.

HARRY J. 
Rating:
3.0

Customer did not leave a comment.

JACOB S. 
Rating:
3.0

Customer did not leave a comment.

LOUISE B. 
Rating:
2.0

Please make sure the person renting the truck is well informed on the standard rental rules of u-haul. Due to lack of knowledge, I was unable to obtain a rental truck and had to use another company.

LINDA C. 
Rating:
5.0

make key night drop more visible - looked for 5 minutes to find it and it was right near the front door unlabeled. I wondered it that was even the night key drop? I suppose since I was not arrested for theft or charged for extra days that it was, in fact, the drop off. Other wise, Thanks gch

GREGORY H. 
No reviews have been submitted for this location.

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