Customer did not leave a comment.
A McCrorey
Customer Reviews for JT Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location is hidden and there is no clear signage. Truck passenger area was not clean and gas tank was not filled up. It was clearly a used truck that needed some maintenance.
Matthew GOLDBERGI did not feel like a priority when I came by to pick up my equipment. The gentleman behind the counter was on a phone call and did not address me until he was off. Didn't even acknowledge me. Just felt like poor customer service. The equipment I picked up worked for what I needed, but also no one checked it behind me. Again, just a customer service thing that didn't happen and would have made the experience better.
Brandon MuellerThese guys are great, use them every time I need a trailer or truck rental. Happy to do so again.
Brian LucasThe service was great the location was hard to find but overall the staff were amazing and awesome The truck was very clean and easy to operate The drop off was also so easy and stress free Overall I am very impressed and satisfied with this experience
Bill SabbaghI was somehow charged for insurance that was more than what I committed to online. There are no gas stations near the facility and the amount of money you charge for refueling is astronomical. I will never use UHaul again and I will tell all I know to just hire movers. Not that much more expensive and a whole lot easier.
Thomas BallThe check engine light was on and the truck made a terrible noise the entire trip. It was clear that maintenance was not of concern. I will also add that the U-Haul APP is not functional and mobile pickup took 3 times longer than just picking up a U-Haul in person.
Dustin BarkerWas closed on Saturday morning which is inconvenient
Michal fellsI didn't verify the mileage before or after he mentioned I drove 45 miles. However, upon reviewing my trips, it appears I didn't exceed 22 miles, so I ended up paying over $35 more for no reason.
Nazim arslan BensariThe gentleman taking care of the rental was knowledgeable, helpful, and efficient.
James NugentNot leave the truck with only a 1/4th a tank of gas
JAMESMICHAEL WARGO JRThe app took over 15 min to load/approve me to take the key. Ideally this should be less than 2 min. Same on the return - fortunately there was someone at the location to help with return.
Hillary LewisThanks
Emad HassanN/a
Markos MogesThe truck was one of the oldest models on the lot. I don’t think it’s fair to pay the same amount as someone renting the newer truck. The truck balance is pretty bad and I kept having to move the steering wheel left and right to keep the truck moving straight. Also, the car cleanliness was not up to standard. On the other hand, staff was great and efficient.
Elie JacklisEquipment that was reserved was unavailable.
Tina BarkerThe mobile check in process is tedious and it cut in to my rental time.
Leckerita BellNothing, the guy there is awesome!
Edwin RiveraNeed a much bigger sign so customers can find the front door. It wouldn’t recommend because it is hard to get in and out of. The service was excellent however.
Rob MillerI am very impressed with Mr. Jack Tahiliani's professionalism, and I appreciate his superior customer service. He was very accommodating and made my truck rental experience easy and smooth. Thank you Fehmi Midani
Fehmi MidaniThanx for the smooth move
Valerie JamesArea of drop off on a side-road that needs major repairs (severe potholes). Otherwise everything was ok.
Jeffrey ElwoodIt was a little hard to find. Not much signage.
Morgan MicariThe owner needs a few more people on the staff. It was a very slow process to get in and out. Not sure why I have 3 charges from the one transaction either, but I will call in concerning that. Overall, I got what I needed with the van. I'll most likely go to a different location if renting from u-haul again.
Denaya HollandI picked up the truck after dark. I was diverted from the location I originally selected to this location because of availability. It closed two hours earlier and such I had to do an application check-in which is very slow and time consuming. This location is very dark and as such - on safe. In fact, its a law suit waiting to happen. You must protect your customers if you expect them to conduct business after dark. Good luck, someone is going to get robed or hurt and the ownership of this location will be at fault.
Jeffrey Mujscelower your mileage rate,
Donald StormI am annoyed that I had to pay the $30.00 gas surcharge. The truck only had 1/4 tank of gas when I got it. I drove very little and I do not dispute that I did not put gas in the tank before returning it. I am not used to driving a truck that size and just couldn't maneuver it properly at the gas station. So, I knowingly returned it with less gas and was ok that I would have to pay the elevated rate of $4.50 per gallon for the gas I used. I do not dispute that charge at all. I do think the $30 surcharge for returning it with less than 1/4 tank is unfair. It only had 1/4 tank to start with. I used very little gas in total. I think I drove less than 20 miles. I would appreciate a refund for the $30 charge, and I know for the future not to accept a truck that does not have adequate gas in it.
Jason DamasoApp would not scan my license so I completed my rental with a rep inside. He stuck the $15 insurance on without asking me and changed the truck number completely from my reservation...sneaky. There are much newer and cleaner trucks at a place near little river turn pike, I will be going there from here on.
Wayne CampbellThe after hours return is so confusing at this location. It’s completely dark with no lights, and there are no signs or directions to help.
Sarah BadawiThe cab of the truck was dirty/sticky like a soda had exploded or spilled. We returned it cleaner that we got it. Other than that, it was great. They came in early to accommodate our schedule and assisted with attaching trailer.
Kelley ParkThe van had garbage in it and cigarettes in the side of the door with ashes everywhere. The manager just picked up the cigarettes and threw them in the parking lot and tried to wipe the ashes off the door. The van reeked of smoke and was very gross.
Joshua WilksExpected pickup at a closer location. That's not a reflection on JT Enterprises but U-Haul.
Karl ZanderFriendly employee made the return process quick and easy. Thank you!
Akshai GandhiHad no help disconnecting the trailer and lifting it off the hitch Then I had to take a trailer dolly and try to move the trailer into position. No help at all.
John HarryExcellent services. Friendly staff.
Parminder SandhuThe location is just in a weird place, the end of Vine Street behind the actual building. Building was over crowded with supplies and not organized. Heavy chemical smell while waiting for the paperwork. On the bright side the service was good and prompt.
Gerald FurnissIt wasn’t an obvious U-Haul location and was a rather sketchy first impression due to all the broken down cars and broken road. It was necessary to call the location where the employee then guided me on where to drop off the U-Haul truck. The employee himself was very helpful.
AUDREYJEANETTE BUCKNORExcellent services at the front desk
Afewerk MakonnenFast and easy
Christian CruzTough location to find. Better Signage
John DavidsonThey need better signage to direct customers to the location behind a row of warehouses. Lot was very dark. Needs better lighting.
Andrew BergAll I can say is that keep up the good work
James KanuBetter signage on the front of the building. Average person will assume they are lost or wrong directions
Alberto FosterGreat experience. Friendly, helpful staff.
Mohit SahgalI would say 24/7 service is little too much coz when we were trying to upload back of the driver license it was taking too long , we were uploading for an hour and we finally call customer service and helped us out thank you for that but please if you have the front driver license clear you should allow back of license should be fast to upload as well . Also I really thank you Henok forgot his name but he is from this store we is great , patience , calm we need this kinda person in every store . Loved his service , I don’t have words all I can say is HE IS THE BEST !! Thank you again !!
manuja gurungBeen overcharged for the fuel.
Muhammad HaroonKeep the good service
Amal ChammaThe truck had debris in it from a previous move but it was tolerable. Overall the experience was excellent from the time I reserved the truck until the drop off. The gentleman assisting me was very competent, patient and professional. I really appreciated the smoothness of the transaction.
Judy ConnellyNeed bigger space to serve customers. If this isn’t possible, invest in more IT and AI to offer customers a better experience and more efficient service.
Brent PennyThe return location was hidden behind other buildings.
Lonnie SharpeNice and easy.
Michael WallaceThe location was fine. However, the app and customer service on the U-Haul 800 number was extremely bad. The app would not let me do the online check out, and kept crashing. I called the 800 number, waited quite a while and then the customer service person disconnect the call. It took over an hour to do the online check out of the truck. Returning it was better, but there is definitely work to do on the app.
Katie KeierWe were given a truck with some ropes still attached inside, and then charged a $25 cleaning fee when we turned it back in with those same ropes attached. We even asked if the truck was all set and the employee said yes, instead of telling us we had to remove things or get charged. We had to call and get the charge removed.
Layla SoaresCustomer service from both staff members upon checkin and drop off was excellent. Felt like I was taken care of in a quick and professional manner.
Adam ClementsPersonnel were very helpful. Made the experience stress free.
Larry FieldsIt's all good the guy was very professional and provided nice customer service. I appreciate the experience.
Qazi MahmoodIt was unclear where to enter the building or park the vehicle, but the office was closed at that point in time
Kylee GallowayHenoke was the best, made all easy
Silie Eshetu