The employee was 10 minuets late. The system was working very slow so by the time I actually got to leave with the truck, it was almost an hour into my reserved time. Also, the truck only had 1/4 tank of gas.
Daryl B
Customer Reviews for Just For Cars
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good morning everything was right and together no issues with the equipment
April LVery personable and great customer service!!!!
Panderina SFill the gas up
cecil cEverything went off smooth. The representative that helped us at check out was was very helpful and courteous. I will use this location again when needed.
sharon kI thought it was great don't change a thing
john sFriendly employees, good service,,!,!!,!
dayan lBetter communication
Breannia AYour representative was very nice and helpful I most definitely would recommend this location to anyone that needs a y haul thank you very much
rosie HExcellent customer service and would definitely recommend
Allen Hfast and friendly
Monty BI did not receive the furniture pads even though I paid for them in advance. Staff was unable to process refund. Will not use again.
Brian GNot only was no one there during business hours, the truck was on empty with the gage reading “one mile to empty.” Needless to say, the truck ran out of gas before I could get a half of a mile down the road. Totally inexcusable and unacceptable.
Carlton GFix the bugs in the app itself with pickup and drop off. I rented for two days and only needed one day but I haven’t gotten reimbursed yet
Bryan HThe truck itself was fine but, the appliance dolly, hand dollies and pads that were reserved with the truck were not available. I had to go to 5 different locations to find a dolly. No appliance dollies were available at any of the locations. If you allow a customer to reserve equipment it should be available when you go to pick it up.
Kenneth JThe first truck I was assigned was damaged. Had a hole where water could leak in. I was offered another truck but it took nearly 2 hours to replace it
Leonard PThis was horrible, I waited 3 hours just for someone to get there to get my truck. Horrible service will never use U-Haul again
brittany GI was late for reservation and it was cancelled, which I understand. But I don’t understand why the location I rented from closes 2+ hours for lunch and doesn’t have the common sense to post a note. Wasted over an hour of moving trying to re-rent the same truck. Beginning mileage was incorrect and no way to dispute because the place was closed. Start to finish a really bad experience.
Andrew CVERY HELPFUL
Charles HGreat customer service love renting from this place
kimberly mThere was no equipment, dollies or pads when I went to pick up the vehicle so I had to find another U-Haul place to get all the equipment I needed to finish the order. Nobody on site to help out with that mistake and a very sketchy part of town to leave your personal vehicle.
MICHAEL HI don’t know why I couldn’t drop the truck off at a different location. It cost me double the miles. And I had to get someone to drive my car. Double that gas mileage. No I will not rent from this location again.
SUSAN JLocal agent told me he would be there to do the check in and we could pick up the truck, but he was not there even though we got there an hour before closing. Had to call the main U Haul number and was told to go on the 24/7 app which I did, but it took about 30 minutes or longer to complete which I really did not have. The agent on the phone earlier was very nice, courteous, polite, etc., but him not being there caused an inconvenience.
JERRY AAll went very well
Larry FI was expecting a check out counter but had to navigate the unexpected online check out process. Had to call in and was on hold. This took longer than it should have.
Alan FI'm not sure i would recommend this location. It was very dark and not alot of room in the parking lot!!!
JODIE TNothing.
Wesley MThis was not the location that I picked and I wished that I was informed that my reservation was switched to this location. I would’ve also like to have been informed that some of the equipment that I requested was not available either. I wish this was a review for the Cubby Hole and not this location because they were the ones who did not communicate with me properly.
Shameka GPlace looked really sketchy. The employee who helped did not actually help. Husband on crutches had to do everything himself. Poor service.
Matthew MAmisha was a wonderful, outgoing, and super-friendly person who made the experience top-notch. You could tell she loves her job and that shows through her customer service. I had the last appointment of the day and thought I was ready to roll. I found out that I didn't have the proper equipment to hook up the lights. It took me a while to get that equipment and she was waiting patiently and finished the hookup well after store hours ended. She was awesome. I couldn't be happier.
Ricky FHad to back the vehicle out my self was not clean could not pick up at the after hours pick up like requested asked for 10 ft and hot a 15 instead told about how unhappy I was when I turned in the truck their attitude was like they didn't care
Stephanie HThe best customer service that I’ve ever had in a U-Haul dealership
SHANNON SWould not take trailer at location given
Judy LTruck was not at location. Luckily, it was just down the street at another dealer.
Stephen BI’ve sadly forgotten the person’s name who helped me but they were awesome! Uhaul’s reservation and pick up system worked perfectly. Highly recommend!
Christopher GSmile and be more customer-friendly
Cherly JThe young man that waited on us was Awesome. Everything went smoothly. The only thing I can think of would be to give a little more information about what’s on the contract up front. In this way if there are any questions they can be addressed at that time. God bless!
dewanda hThe lady who handled my rental appointment was great. She was professional and efficient with the pick-up and drop off. I could not be happier with her attitude and assistance. The location, however, is in a fairly bad part of town, which necessitated me to ensure my car was not left on site. Again, the lady who processed my order was great … The location is a big turn off.
Robert MEverything was excellent. The attendant was very helpful and kind. It was the one a the best customer service experiences I’ve ever had.
JAMES RAttendant was very curtious and attentive
Carl WHad to wait an hr bc key was not in lock box. That was an inconvenience and honestly some type of refund is due. Bc it was hard to get help.
Shinice JNo adding insurance without confirming with customer first
PRINCE FNothing! Everything was great. Equipment was ready and U-Haul representative was friendly and extremely helpful! I had a great experience....thank you!
Daniel HThe owner went over and beyond to make sure the truck was brought to me. I was moving by myself without any help, and he made sure a weight was lifted. I have never received that category of exceptional customer service before!
RITA GNeed a little more space to drop off equipment.
Jerry SEverything was great at Just for cars! The gentlemen working was outstanding. However, that was not supposed to be my pickup location. The first place was rude and very disorganized and didn’t seem to care that they didn’t have the trailer I reserved. I’m kind of thankful I got sent to someone who actually cared.
Joshua SLocation was not real attractive but he was very friendly
Jennifer SOwner was very disrespectful and no help. The trailer had a flat tire and they told us to go fill it down the street. After we told them that was not our job, it took them 30 minutes to get another trailer from the side of his property and when we asked for a discount for our inconvenience he said " if you can't afford this then maybe you shouldn't have rented a uhaul" then asked me "would you like a personal loan from me to rent it". This owner should NOT be affiliated with uhaul. Very unprofessional and zero help. I will not recommend this to anyone and I will be sure to make sure all the other military personnel that work for me do not give this location business.
Mark lI made my own reservations and the guy changed them against my wishes and put our return in a horrible neighborhood.
Dustin HI was told .89 a mile when i made a reservation for the truck. When I picked it up Saturday it changed to 1.09 a mile. Making my total a lot more than I was looking to spend. Customer needs it in writing when quoted a price per mile when making a reservation for a truck so it doesn't magically changed when you actually pick up the truck on moving day.
Michael TAmisha was very helpful and a pleasure to work with.
David SNo one on site to help me unhook trailer. I’m 64 years old and struggled to lift trailer off of ball hitch. Hurt my back lifting tongue
James HNo recommendations for improvement necessary. The staff were knowledgeable, courteous, understanding. We rented an auto transporter. It was well maintained with all components working as required. Highly recommend everyone use them.
Ricky MGreat Transaction! Excellent Service!
Tim PTook over an hour to pick up our trailer. After they charged our debit card presented at pickup in addition to charging the card on file for reservation, the guy said he had to call corporate and it would be a while or we could pay cash and skip the hold time. But to pay cash, it would be more than the contracted amount? Sketchy place, sketchy reps, sketchy scam to get cash. No explanation as to the reason the call to corporate was needed. After an hour or so, the mysterious technical issue was resolved. Then trailer lights didn’t work, but not discovered until after dark.
Vicki H