The actual staff are great, the location is great, the storage units are great. The trolleys the have to move your things from your vehicle to your storage locker are horrible. Also, be sure to pay on time, or read the fine print, if you pay late expect insanely high fees. Overall it was reasonable experience, but I would not recommend them to others for the horrible trolleys and the insane late fees. The staff are very very nice though, but they have very little say over the late charges set out by head office.
Joseph B | Overall ExperienceCustomer Reviews for Just In Time Self Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rude unprofessional staff I wouldn't recommend this place
ALAA E | Overall ExperienceGood Place
PIX G | Overall ExperienceI moved in a hurry and had no idea what to expect. Booking was easy, fast, amazing customer service. Option for insurance, carts available for easy transport, 24/7 access, and clean. Rates were reasonable, below competiors rate. Thanks Just in Time Self Storage-matheson
Christy T | ReservationDue to the booking issue of the escalator of apartment, we will do the moving on Sept 3. Furthermore, we may need to upgrade the storage to a bigger room.
Ernest T | ReservationExcellent staff in site office, she was always very friendly and accommodating. The facility reasonably clean considering the building under construction.
Patrick P | Overall ExperienceI forget the name of the guy who registered me with the facility but he was very helpful and informative. please send him my regards.\ Jeff
JEFFREYROBERT M | Overall ExperienceGreat customer service by the guy who works there. Place was easy to access 24/7 and equipment for easy loading. Good prices. I recommend.
Gerardo O | Overall Experiencethe staff is very friendly and polite, moving in the unit was a breeze, the paperwork was not a hassle at all.I would highly recommend JUST IN TIME STORAGE also their price just right..
savitri H | Overall ExperienceVery helpful staff..thank you linda
LINDA J | Overall ExperienceStaff were really friendly and very helpful.. especially the young lady at the front desk.. thank you Linda
LINDA J | Overall ExperienceI rent the storage for a couple years. They really gave a great service! Highly recommended 👍👍👍. Thank you!
LATIFAH T | Overall ExperienceOur experience was excellent and look forward to using your facility for future storage needs
HAZELTON D | Overall ExperienceThey were able to accommodate.
STEPHEN B | Overall ExperiencePRICES ARE LISTED IN US FUNDS BUT THIS IS CANADA.
Privacy R | First ImpressionsI already reserved the unit in person.
Privacy R | First ImpressionsTo be honest, I didn`t use the facility, but every time I called to cancel, no one picks up.
Privacy R | First ImpressionsRaman`s great customer service made up for his colleague`s unhelpful attitude. He addressed all my concerns to my satisfaction.
Privacy R | First ImpressionsNo longer needed storage called usual in advance to cancel note was left
Privacy R | First ImpressionsI did not use this storage company because they do not allow the free month that was offered to me by Uhaual.
Privacy R | First Impressionsno problems
Privacy R | First Impressionsit was fine. no problems
Privacy R | First ImpressionsThe unit itself was clean and the building appears well maintained. We had a slight hiccup with checking in to the unit, which was eventually resolved by the staff.
Privacy R | First ImpressionsI did not use the facility because my plans changed, but the staff was very helpful when talked to them over the phone.
Privacy R | First Impressions