Calaibria T.
nice staff
Customer Reviews for Justin Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Justin Storage
TODD Z.
The windshield wipers need to be replaced. it was raining and I could barely see. this is a safety issue and should be addressed immediately. Thank You
John C.
Nothing of note. Excellent customer service, and one of gentleman helped me guide my car onto the car carrier.
Robert H.
Arrived 10-15 minutes late and the front door was locked. A staff member arrived 5 minutes later to explain they forgot their keys. Service was good afterwards.
Ricardo G.
Was not given the moving pads and the dollies but was charged for them.
Elijha N.
*****
james I.
There is nothing as far as I can see needs to be improved
Tammy L.
Very friendly staff. The customer service was excellent!
james H.
Delilah was so friendly and helpful throughout the process! I was treated so much better than the location in Cedar Hill where I personally stopped a week before I was to pick up the truck and auto transport! Told it was ready to go only to be transferred to Irving and then to Justin Moving! Delilah and employees went out of their way for services and friendliness! Got The runaround from the Cedar Hill location! Poor!
Lewis P.
Keep up the good work!
Shadae B.
This was a horrible experience from start to end! I would not recommend U-box if you're moving long distance! I was also over charged!
Fred B.
Rep was very pleasant
Virginia H.
I was very pleased with the service that I received and would definitely use them again as well as recommend them to family and friends.
JAMES W.
The whole experience was outstanding. Terrific people to work with.
Jenelle L.
Great service and I would use them again
Derrick A.
Justin runs a great shop, but uhaul billing charged me three times for one rental and I haven't been refunded my money!
Laviveria R.
I was charged for 16 miles when I did not go over mileage and was told I would get 45 miles if I would drop it off at a location that was 22 min away from my home when I could have went less than 5 min up the street!! Not happy and my paper says to drop off in Forney when I had to drive back to mesquite. I would like a refund.
TRAVIS K.
Great staff
Joyce D.
Nothing, perfect
QuaNeshia P.
The location was easy to find and the staff was very nice.
TRAVIS K.
Great staff!!!
Sandy M.
The staff was very polite and helpful
Guadalupe A.
Actually there wasn't anything I thought could use improvement and the staff tht helped us were very courteous, friendly and overall more than helpful, they really helped make the rental process less inconvenient even with the small miscommunication about me being able to not complete the rental...which we were able to resolve and eventually proceed with the rental. The lady at the counter was so wonderful and the gentlemen which moved the truck for us was very upbeat and willing to help. I was very satisfied with my rental experience with them.
TRAVIS K.
Great service!!!!
JAMES V.
Nothing ever think was great if I need them again you be the first one I call thank you.
tommie S.
Great Service already
CLAYTON S.
Check equipment before renting
Robyn J.
Excellent customer service by what seems to be a family owned company. Very professional and friendly.
james I.
Nothing at all
Nicole H.
Everything excellent except could not get truck until >30 min after opening.
tonya B.
I was amazed at the level of customer provided at this local. They were very knowledgeable and also offered other services had available. I will refer this location to everyone needing service.
Michael D.
Keep up the good job
Wanda J.
All around excellance.
Corey A.
Requested van online and they gave me a 10ft truck. They told me I couldn't have the van more than three days. They should have called and told me that before i got there. They switched my reserved vehicle to another person that made A reservation after me. No compensation was offered for the inconvenience.
David M.
They are we good
Darryl G.
Great Service from reservation to turn in. It was my first time renting from this location, but I felt like I had known them for years. Pleasant experience from beginning to end. Will definitely refer them and return for future service.
Ellis J.
I recieved excellent service service on both ends on my move
Tommy L.
Put a ring door bell in would help
Aljacquitta S.
The two helpers that came were timely, efficient, and very kind. They did an awesome job and would definitely recommend.
Patricia B.
The staff at this location were head and shoulders above the larger location I have used previously. They were kind, helpful and I will recommend them to everyone.
Michael L.
It wasn't ready for my pickup they didn't even know if the equipment was there it was nasty
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