Customer Reviews for Justphonesrus
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Justphonesrus
steph C. on
Total disaster from get go. Will never use u haul after this incident. And I use u haul often as I flip houses, no one there no where to park it safely. Absolutely disaster
florence A. on
Customer did not leave a comment.
Freddy W. on
Did not complete paper work at drop off location creating chaos and mass confusion in thinking I still had possession of tow dolly. My phone rang for 2 straight days. Recommend training on receiving equipment at drop off to prevent situations like this.
Casey B. on
This whole situation was poorly handled. I got a much bigger truck than I had reserved initially and I had to wait almost an hour for anyone to show up to the pickup location so I could pick up my truck. The U-Haul customer service people I spoke to were nice and helpful, but this rental experience left a bad taste in my mouth. I was supposed to be able to use the app to check the truck back in and I couldn't ever get that to work so I have no idea if anyone was notified about it being back. This is why I didn't want to pick up a truck at this location, because it looked sketchy even on the U-Haul website. and their hours are not correct, the U-Haul rep I spoke to the day before to confirm everything said according to the hours your office has, that business should have been open. but they seemed surprised that they had a truck there and the guy handling it had to call his wife to walk him through the process because he didn't know how to do it.