Customer Reviews for K&K Rental
(U-Haul Neighborhood Dealer)

Rating:

1.0

This uhaul location is void of any customer services... no one answered my calls weren't answered and my voice mails got no response My 20' rental truck was left parked near the front entrance of this location on the return date stated on my contract but it took them 7 days to locate it now they are saying it wasn't there and they have changed our bank account for 7 days rental plus insurance And it was there the whole time??!!

Rating:

3.0

Never met anyone. Telephone conversation

Rating:

5.0

Great service. Friendly staff.

Rating:

1.0

Please make aware that truck location is not same location as described. It would have saved me 2 hours and an anxiety attack if I was told prior. I was hung up on 3 times on the phone for almost 2 hours before I was notified of this. ABSOLUTELY UNACCEPTABLE!!

Rating:

3.0

The truck we got had issues when driving, also we ordered a dolly but no one ever said anything about it they just told us our keys would be in the lock box. We tried to go back and find out but everyone had left.

Rating:

5.0

Easy drop-off location.

Rating:

1.0

4 people on the floor and we were told to drive our trailer into an abandoned lot and drop it off. When we asked for assistance disconnecting it they told us no and that if we HAD To have help, she would charge us . We dropped off trailer on a grass lot (3 blocks away) with no turn around or drive thru for us to conveniently maneuver the trailer - and we had no help offloading said trailer. She checked us all in and THEN we drove the trailer another 3 blocks to drop off. This seems like not the best way to recover and ensure longevity of equipment. Customer service was garbage.

Rating:

5.0

All good.

Rating:

4.0

I booked a one way trip, and was only allotted the exact miles it takes to go from the pickup Uhaul station to the drop-off UHaul station. So the mileage to drive to and from my new house cost extra $. This should be factored in.

Rating:

5.0

Exceptional customer service and very friendly!!

Rating:

3.0

Where to park the truck was not indicated.

Rating:

3.0

I was told that I would have to pay for damage to a wheel that I did not do even though I had taken the insurance. I did not do any damage to this truck and I would not have paid for something that I did not do. I will not rent from uhaul again

Rating:

5.0

The entire staff was helpful and friendly. They were willing to work with us when we were unsure of a move in date for my daughter (in which we rented the trailer). It was no trouble extending my rental. The only flaw was when I had to look over the trailer upon receiving it. The pictures that showed were of the wrong side of the trailer. For instance the driver side picture was actually the passenger side image. Overall, a good experience during a hectic time.

Rating:

5.0

It was like 3 AM. So, no humans in site, or in the town. Buuuuuut, I was able to park comfortably and the drop box for the keys was very convenient.

Rating:

5.0

the problem with this rental agreement with U Hall is that I selected a location in Birmingham 2 months prior to the rental and 2 days before picking up the rental eye was sent 25 miles north of Birmingham to pick up the truck without U Hall offering additional miles

Rating:

3.0

The location was a bit dirty. Once we got started with check in it was fine. Most necessary info was given. The truck ran well for going 9-10 hrs. No issues with anything.

Rating:

3.0

Will not use U-Haul again, and will strongly recommend that family/friends not do so again either.

Rating:

5.0

She made me sweep the truck out twice. The first time was not to her sprcks

Rating:

5.0

N/A

Rating:

5.0

Fix your overall experience!!! And maintain your trucks

Rating:

3.0

Uhaul changed my pickup location and it was 20 miles from where I wanted to pick a truck up

Rating:

3.0

I ordered blankets and they had none when I picked up the equipment. This made it difficult to move.

Rating:

4.0

K&K dod an excellent job. HAD SIGNIFICANT PROBLEMS WITH THE ONLINE SYSTEM. Customer Service Representatives were very courteous and helpful.

Rating:

2.0

Was told that if they unhooked the trailer we would be charged. This is pretty crappy for a Uhaul drop off. What if the customer had been disabled?

Rating:

3.0

The staff was helpful, but the inside of the truck was filthy, smelled like a wet dog, had dog hair all over passenger side and center seats. Red mud all over seats. Inside of truck didn’t look like it had been cleaned in a while.

Rating:

5.0

Truck had scraps of trash in the cab. People were extremely friendly and personable. Very nice!

Rating:

3.0

The pickup location was a block and a half from the actual rental shop. The trailer was parked in an overgrown lot with a bunch of junk cars and some sketchy looking guys nearby. I'll never use this location again.

Rating:

2.0

Did not have the equipment I requested.

Rating:

5.0

Very friendly staff will rent from here again

Rating:

5.0

Thank you for the rental of the truck. The people at K&K Rentals, Warrior were so polite an was great doing business with them.

Rating:

4.0

I do have a issue with the added cost as I spoke with a representative on Saturday and they said there would be no added cost in returning on Monday

Rating:

1.0

Make sure all the trash is out of the truck before eating to a new customer. Also, be sure to refund the deposit when the vehicle is returned so the customer doesn’t have to chase down her money! Second time this has happened!!!

Rating:

5.0

very friendly and efficient.

Rating:

1.0

We had to park and disconnect the car trailer even though we are 2-50+ year old ladies. Chivalry and customer service dead here.

Rating:

4.0

I done a late drop off and used the mobile app to return my truck.Step by step self explanatory.

Rating:

1.0

Worst customer service of my life. We were on the phone for 4-6hours and got no where. The location we picked up from was helpful, but fix the customer service on the phone.

Rating:

4.0

Great location

Rating:

5.0

Everything was excellent! I will definitely use again.

Rating:

5.0

Great people and friendly

Rating:

1.0

First of all there was a mix up on location and I ended up with a larger truck than ordered!!! I’m not supposed to get charged for the larger one!’ The address listed for pick up was not the location of the truck. I had to drive 2-3 blocks away searching for the truck! Once located, I had to drive back to the business to get the key and then go back to the lot to get the truck. There was nothing in my instructions to indicate that there was two locations for pickup! I had to call for help through the entire process. Also, I ordered a dolly and it was not in the truck. I should not be charged for that!!

Rating:

1.0

Was not informed the rental location would be closed when I arrived. No appliance dolly (that I prepaid for) was in the truck.

Rating:

5.0

Yes the ability to check things in after hours is great.

Rating:

5.0

excellent customer service

Rating:

4.0

It would have been more helpful to know exactly where to park the U-Haul when returning it after hours. Other than that everything was great.

Rating:

1.0

This the location in Centerpoint the service was awful. Had to drive 35 minuets away from the location I rented from and come back to Centerpoint to pick up furniture. Worst experience in my life. The young men in the Centerpoint location customer service was terrible will never rent from them again.

Rating:

5.0

Everything was good.

Rating:

5.0

Nothing everything was perfect.

Rating:

5.0

Wonderful customer service!

Rating:

2.0

While the people were nice and polite, the job seemed unfamiliar to them. The storage area is a grassy field, not mowed. There was no help with hooking up trailer. Paper work was not completed properly which caused a big headache when trying to return the trailer. Nice folks, in need of better training.