Customer did not leave a comment.OSCAR I.
Customer Reviews for K&K Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The entire staff was helpful and friendly. They were willing to work with us when we were unsure of a move in date for my daughter (in which we rented the trailer). It was no trouble extending my rental. The only flaw was when I had to look over the trailer upon receiving it. The pictures that showed were of the wrong side of the trailer. For instance the driver side picture was actually the passenger side image. Overall, a good experience during a hectic time.ANGIE K.
Customer did not leave a comment.KEVIN K.
It was like 3 AM. So, no humans in site, or in the town. Buuuuuut, I was able to park comfortably and the drop box for the keys was very convenient.JAMES T.
Customer did not leave a comment.Scott P.
Customer did not leave a comment.Jennifer S.
the problem with this rental agreement with U Hall is that I selected a location in Birmingham 2 months prior to the rental and 2 days before picking up the rental eye was sent 25 miles north of Birmingham to pick up the truck without U Hall offering additional milesBARRIE L.
Customer did not leave a comment.STEPHEN H.
The location was a bit dirty. Once we got started with check in it was fine. Most necessary info was given. The truck ran well for going 9-10 hrs. No issues with anything.JACKI C.
Will not use U-Haul again, and will strongly recommend that family/friends not do so again either.Susan K.
She made me sweep the truck out twice. The first time was not to her sprcksCletus F.
Customer did not leave a comment.Brody R.
Customer did not leave a comment.Bennie M.
Customer did not leave a comment.Mario C.
Customer did not leave a comment.Rachell A.
Fix your overall experience!!! And maintain your trucksjared L.
Uhaul changed my pickup location and it was 20 miles from where I wanted to pick a truck upBrianna B.
I ordered blankets and they had none when I picked up the equipment. This made it difficult to move.David L.
K&K dod an excellent job. HAD SIGNIFICANT PROBLEMS WITH THE ONLINE SYSTEM. Customer Service Representatives were very courteous and helpful.Joanne A.
Customer did not leave a comment.MICHAEL M.
Was told that if they unhooked the trailer we would be charged. This is pretty crappy for a Uhaul drop off. What if the customer had been disabled?Sharon M.
Customer did not leave a comment.Brooke L.
The staff was helpful, but the inside of the truck was filthy, smelled like a wet dog, had dog hair all over passenger side and center seats. Red mud all over seats. Inside of truck didn't look like it had been cleaned in a while.Jeffrey S.
Truck had scraps of trash in the cab. People were extremely friendly and personable. Very nice!Mary L.
The pickup location was a block and a half from the actual rental shop. The trailer was parked in an overgrown lot with a bunch of junk cars and some sketchy looking guys nearby. I'll never use this location again.KIMBERLY C.
Did not have the equipment I requested.William G.
Customer did not leave a comment.Bobby R.
Customer did not leave a comment.Erica T.
Customer did not leave a comment.Jeffery H.
Very friendly staff will rent from here againAlan F.
Customer did not leave a comment.Alan F.
Thank you for the rental of the truck. The people at K&K Rentals, Warrior were so polite an was great doing business with them.Margerie G.
I do have a issue with the added cost as I spoke with a representative on Saturday and they said there would be no added cost in returning on MondayScott S.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.Clay B.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.Sammy E.
Make sure all the trash is out of the truck before eating to a new customer. Also, be sure to refund the deposit when the vehicle is returned so the customer doesn't have to chase down her money! Second time this has happened!!!Lisa B.
very friendly and efficient.Randy M.
We had to park and disconnect the car trailer even though we are 2-50+ year old ladies. Chivalry and customer service dead here.christi H.
I done a late drop off and used the mobile app to return my truck.Step by step self explanatory.Arthur N.
Customer did not leave a comment.Richard S.
Worst customer service of my life. We were on the phone for 4-6hours and got no where. The location we picked up from was helpful, but fix the customer service on the phone.frances G.
Customer did not leave a comment.richard B.
Customer did not leave a comment.MARK C.
Great locationMichael W.
Everything was excellent! I will definitely use again.Gai S.
Customer did not leave a comment.Hayes I.
Great people and friendlycarolyn M.
Customer did not leave a comment.James J.
Customer did not leave a comment.Randy H.
Customer did not leave a comment.Kip R.
First of all there was a mix up on location and I ended up with a larger truck than ordered!!! I'm not supposed to get charged for the larger one!' The address listed for pick up was not the location of the truck. I had to drive 2-3 blocks away searching for the truck! Once located, I had to drive back to the business to get the key and then go back to the lot to get the truck. There was nothing in my instructions to indicate that there was two locations for pickup! I had to call for help through the entire process. Also, I ordered a dolly and it was not in the truck. I should not be charged for that!!Pamela A.
Was not informed the rental location would be closed when I arrived. No appliance dolly (that I prepaid for) was in the truck.Lori M.
Customer did not leave a comment.Ginamarie A.
Yes the ability to check things in after hours is great.Mary C.
Customer did not leave a comment.kathy T.
Customer did not leave a comment.Samantha R.
Customer did not leave a comment.CLAY H.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.Brian S.
excellent customer servicejimmy M.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.sandra J.
It would have been more helpful to know exactly where to park the U-Haul when returning it after hours. Other than that everything was great.laura C.
This the location in Centerpoint the service was awful. Had to drive 35 minuets away from the location I rented from and come back to Centerpoint to pick up furniture. Worst experience in my life. The young men in the Centerpoint location customer service was terrible will never rent from them again.Anthony J.
Customer did not leave a comment.ROBERT D.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.Mike G.
Everything was good.Robert M.
Customer did not leave a comment.Lara T.
Nothing everything was perfect.David C.
Wonderful customer service!Jennifer S.
Customer did not leave a comment.Shannon S.
Customer did not leave a comment.melissa R.
Customer did not leave a comment.Haleigh W.
While the people were nice and polite, the job seemed unfamiliar to them. The storage area is a grassy field, not mowed. There was no help with hooking up trailer. Paper work was not completed properly which caused a big headache when trying to return the trailer. Nice folks, in need of better training.Stephanie B.
Customer did not leave a comment.JOHN W.
Very pleased with Josh, and the folks at K & K. They made this a pleasant experience .neil F.
Customer did not leave a comment.Ken D.
Customer did not leave a comment.Mary Lou T.
I paid for 12 Furniture pads and only received 7. Called concerning my order they indicated they were closed on the weekends and don't take messages.Leon P.
They were closed when I returned the truck after 5:00 p.m.Charles J.
Customer did not leave a comment.Christy H.
Customer did not leave a comment.TODD T.
Rental location was 29 miles from home. I drove right past a location 10 miles from home to get there. I assume the other location did not have the equipment, but it cost me about $40 in mileage charges.WILLIAM W.
Customer did not leave a comment.JUDY M.
Customer did not leave a comment.THOMAS K.
Customer did not leave a comment.Kevin L.
Overall, this u-haul experience was terrible. We made a reservation in advance, but was not given a truck at our preferred location. We were told that we would be compensated miles, and then told they could not comp us miles. The said we could drop off in Warrior, but when my husband picked it up, the lady at Sumiton didn't know anything about it and said we couldn't. After I talked to her and explained what the person from the 1-800 number told me, she said it would be fine. When we dropped it off at Warrior, they said we couldn't and that we would be charged more. I had to go over it all again. What a hassle. We will never use U-Haul again. We should have used budget like my in-laws did. They are much closer and cheaper and nicer over-all. The website said that our reservation location would be guaranteed or we would receive $50 cash back. I doubt U-Haul would honor that after all the trouble we had. Moving is stressful. A truck rental company is supposed to make it easier not harder.DELANE B.
It was greatMark P.
Customer did not leave a comment.Randy M.
I had called k&k and ask about a auto transport they said they didn't have one.Then I to uhaul direct they there was one at k&k.I did rent from k&k.Upon my trying to return the trailer they had closed.So I had to carry the trailer to Good hope.Hopefully other will have a better experience.ernie P.
I was quoted one amount and we paid in cash with an additional $100.00 deposit. When I took the truck back EARLY I was charged a higher rate! I don't appreciate being scammed like this. I have used UHaul many times with different businesses and have never had this happen. I would not use K&K again nor would I recommend them. Thank youjanice M.
Customer did not leave a comment.ANN K.
I love renting U-Hauls at K&K Rental. They're always, friendly, helpful and so nice. Thanks!Margaret K.
Brett at K&K Rental are super nice & easy to deal with!Kim R.
Customer did not leave a comment.kondra G.
Our truck was supposed to be in Fultondale, but somehow our truck was in Irondale which was an hour away and our car transport was in south Birmingham. We got the run around from all of the Uhaul people and no one seemed to care we needed our truck to move and they all told us that our reservation was pointless. We had a horrible experience, I would rather burn all of my belongings and start over before I rent another Uhaul truck.Samuel W.