Customer Reviews for K&P Storage Solutions

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of K&P Storage Solutions

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Claude M.
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Customer did not leave a comment.

PETERJ E.
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Customer did not leave a comment.

LESLIEC R.
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The owner is very helpful and a great guy to rent from..always a good experience!

KIMBERLEY M.
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Customer did not leave a comment.

Mathew R.
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Very informed and polite employee at this location. I called a couple days in advance to book a 20' truck reservation and made it successfully. When I went in on December 30th at pick up time, the truck was right in front waiting for me. I went in, did the usual paperwork and was given the key.

MARKA D.
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This rental/storage company was very accomadating and easy to deal with. Would highly recommend this company. We needed a trailer to move household items. We were only able to get a 5' x 8' trailer on a very last minute call. This trailer held a a lot of stuff and was very easy to load as it sat low to the ground. Will definitely use a uHaul trailer again!

Thomas J.
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Excellent location

M-Steven J.
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Customer did not leave a comment.

SHELLEYL G.
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Great service!!!

JODI-LYNNJEAN Y.
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Awesome service 🙂

Anwar M.
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I was not pleased with the initial pick-up service at 2833 Dumaurier in Ottawa. I did online check in and prepaid the amount the night before as recommended in the online reservation for faster pick-up and the UHAUL system mentioned that they are waiting to meet me the next day at the pick-up location. It should be noted that the pick up was guaranteed with UHAUL paying back $50 refund if unable to deliver even though if UHAUL provides another location. Of course they never did. The location which did not have the truck asked me to contact UHAUL for other options even though my reservation was marked green in the system. which means that the reservation is guaranteed. After two calls to UHAUL, they were first unwilling to help accusing me of selecting a pick-up place with limited availability even though it was clearly marked AVAILABLE when I book it and reserve it online. The lady said to me later on that they are short of trucks. With my insistence during the call to solve the problem caused by UHAUL, they finally Offered me to go to Reinfrow (105 Kms away) to pick a UHAUL truck. This was not convenient at all but I had no choice but to agree to it and this led to wasting more than 2 hours on the road to pick up the truck and return to my residential address to load it. This has caused me stress having to request a change of elevator booking to night time from 7 pm to 10 pm which was against the condo rule on Saturday night and then ending up sleeping on the floor in an empty unit that were were supposed to leave because I dod not want to drive the truck at night as a result of the failure to deliver the truck in the morning. revised pick-up location, Keith at K& P Storage in Renfrow was nice and made sure to make to have the truck available during sunset time,. The funny thing is that UHAUL mentioned in the online reservation that a representative would call the night before if there is an issue with the reservation. They never called and thus I was stuck with an option that I did not want but had to take because there was no other option suggested by UHAUL.I ask the next customer to call UHAUL the day before even if UHAUL does not call the night before to ensure that the selected pick-up location has the truck available so the next customer may have more than one option to act on when UHAUL fails to deliver. .No doubt, UHAUL should have better system as I heard from other friends that the same thing happened to them and that UHAUL does not consider the reservation guaranteed until you receive the UHAUL truck.. Also, the next customer expect the refund of $50 if UHAUL failed to deliver (which they promise when you make the reservation). They only say that they will be willing to give you another bigger truck without extra charges if they fail to deliver the promised truck but they will not accept to refund the $50 they promised. Another piece of advise, never rent UHAUL truck at month-end as there is a good chance that UHAUL will fail to deliver the truck to you.

Alasdair M.
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Keep on doing what you are doing. Just great thank you

patrick H.
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Very friendly and professional service. Thank you.

Andrew R.
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Very efficient, cannot think how to improve. Perhaps the paperwork could be made to go a little faster.

PATRICKJ H.
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No improvement at this location required. Very professional. Thank you

ROSS M.
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Customer did not leave a comment.

STEPHANIEANITA C M.
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The gentleman who served me was great to deal with.

Thomas H.
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The trailer that I had rented (equipment in question) looked to be very well maintained and was in good condition, in fact the trailer I was given looked to be quite new. However, the cleanliness could've been improved as I did find what looked to be dried blood on the inside of the rear door. It wasn't enough to turn me off and I do understand that sometimes things get missed but I do think its worth noting especially since cleanliness is such a high priority during the ongoing Covid pandemic.

CASEYROYJOSEPH M.
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Customer did not leave a comment.

CRAIGM P.
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Always a pleasure to deal with, thank you again

Michel G.
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Customer did not leave a comment.

trevor E.
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Customer did not leave a comment.

Stanley S.
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Unfortunately a much closer dealer was not listed on the website and it appeared they had the size trailer we needed. If we could have rented from there, we could have saved 2 hours of towing!!

DAVIDV P.
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Keep doing what you're doing. Keith is great to work with.

Pauline Z.
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Customer did not leave a comment.

Christopher H.
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Super clean units. Assistance in picking correct unit needed was exceptional. Trailer was hooked up and checked over before leaving.

DAVID H.
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Excellent service and professionalism by Keith. Most appreciated.

Kirk F.
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Customer did not leave a comment.

carmel A.
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No sure the person there was great thanks Charles

JERRY C.
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Man running this location is really nice, and had just what we needed,very helpful

DOUGLASC B.
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Customer did not leave a comment.

Elizabeth M.
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Customer did not leave a comment.

RAEMONDH C.
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Customer did not leave a comment.

G L.
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Very good service

Steven D.
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Customer did not leave a comment.

REALF M.
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Customer did not leave a comment.

Greg M.
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Wanted the truck out of Shawville, but they aren't open on Saturday's, and couldn't pick it up on Friday.

June H.
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Customer did not leave a comment.

Andrew R.
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Friendly and knowledgeable owner.

trevor J.
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Customer did not leave a comment.

Zachary M.
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Customer did not leave a comment.

Benjamin D.
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Customer did not leave a comment.

danniel D.
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Thank you. All good

HAROLD W.
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Customer did not leave a comment.

RAYMONDW B.
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Nothing really. Facility very clean, friendly service.

patrick H.
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Very friendly & professional services provided. Thanks

Maxim R.
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Customer did not leave a comment.

Daniel A.
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Wish the uhaul had cruise control

Anthony M.
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Nothing required, it's great here.

mike H.
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Keith was friendly and efficient. What more could I ask for?

ERNESTH W.
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Excellent customer service

Robert M.
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Customer service is top notch

patrick H.
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Very professional and friendly service.

WENDY L.
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General comment: Encourage customers to read their contract regarding fuel. I had a 26' truck and put in half a tank of gas at $133 not knowing how much fuel the truck would use. Turns out it used very little and I was out probably $115. Uhaul will NOT reimburse you for fuel.

Robyn L.
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I did not have air conditioning for a 7 hour drive after which I had to unload I called 2 x for road side assistance and the second time Was told it wasn't “safe “ For a technician to come out. Which is ridiculous because I was parked in a driveway in suburbia. Was told I could bring it in in 2 days to be fixed. I had to go back the 7 hour drive the next day with no AC. UHAUL unfortunately is the worst rental experience that I always have (I am a repeat customer ) but there is no other choice. The location owner was friendly and nice and clearly cares about the business. It was the roadside assistance that was the big issue.

JEFF W.
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Advertised at 19.95 a day works out to about 80 .00 per day

ROBERTS I.
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Customer did not leave a comment.

CAROLM B.
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Customer did not leave a comment.

DAVIDJAMES C.
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Trailer worked great and great service.

Kevin B.
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Excellent service. Prompt and courteous service. Very attentive detail with the rental. No issues whatsoever!

kevin M.
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The speed of pick up is very slow. Lots of texts or emails back and forth. This is not a problem with the location, but it is a problem with U-haul policy.

MARYANN B.
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Customer did not leave a comment.

Gregory T.
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Customer did not leave a comment.

Glenn W.
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Customer did not leave a comment.

Christopher H.
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Keith was amazing! He made the move stress free. He provided us with great recommendations, the exact amount of boxes and was always quick to reply to emails and voicemails. Thank you for great, better than great service!

Gilbert L.
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Over the years we have U-Haul many times. Some were good, average. But this one was excellent. The owner went the extra mile. We have rented twice in a month, and are very satisfied. Thanks

Ghislain V.
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I could have used a more robust 1/2 ton. One that was 4 X 4 with added leaf spring suspension on the rear. It turns out I was able to bring back my 26 foot Travel Trailer from 25 miles away, but at a reduced speed that the posted limit, simply because the front end of the truck was loose due to the extra tongue weight. If U-Haul was to invest in more robust 4 X 4 half ton trucks, the average consumer would be safer. (I am experienced hauling with my work) and I struggled with this one. Also, U-Haul trucks that offer a 7 round trailer light plug, should have a electrical trailer brake assist installed. I hope this review of mine will help someone and help save a very bad outcome later for anyone that do not know any better. thank you.

Jean B.
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Friendly staff

Lori M.
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Keith is always a pleasure to do business with.

Melissa F.
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Reduce the rate of in town.

William G.
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Very helpful and flexible.

Steve S.
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Kevin the manager was very helpful. Highly recommend.

James C.
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Very friendly and very clean environment.

June H.
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Everything was perfect at this location. The online registration could be streamlined a bit.

Norm P.
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Always great service at this location it's the only one that I'll use in the area

Eric J.
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Even with the current COVID situation, the entire experience was quick and painless, while ensuring that all parties remained safe and healthy.

Shelley G.
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Awesome service and facility in our town!! Thanks, Shelley

LARRY M.
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Cheaper rates only needed for a few hrs had to pay for day

RALPH W.
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Customer did not leave a comment.

TAMMY R.
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Customer did not leave a comment.

Robert S.
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Superb service at this pickup location.

annora M.
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Absolutely nothing, service is great and clean.

PAUL G.
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Customer did not leave a comment.

Timothy M.
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Customer did not leave a comment.

maurice L.
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Friendly professional service.

brad S.
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Customer did not leave a comment.

GREG L.
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Customer did not leave a comment.

Joshua P.
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Nothing, Keith was great and very pleasant to deal with.

Derek P.
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Customer did not leave a comment.

LEE G.
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Pick up was fast and convenient.

Christopher P.
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Customer did not leave a comment.

SEAN P.
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Excellent service and real happy with the van I rented. The owners surely care about their customers.

Jean-Pierre B.
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Good welcome and excellent customer service

Colleen B.
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Nope he was perfect, went above and beound to help us when we miss plased our keys for our car

john L.
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Customer did not leave a comment.

john N.
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Staff was very helpful in every way. Helped with all aspects of the rental trailer, attaching, detaching, parking, and route advice. I would recommend this location to anyone.

bill G.
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Customer did not leave a comment.

RON S.
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Very helpful. Keith is a great person to have representing U-haul

STEEVE L.
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Nothing, experience was exceptional

darcy P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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