Customer Reviews for K&P Storage Solutions
(U-Haul Neighborhood Dealer)

Rating:

5.0

Absolutely amazing! Thank you so very much!

Rating:

5.0

Everything was perfect 🤩

Rating:

5.0

Keith was great I had delays he ensured all was taken care of thank you.

Rating:

4.0

Easy transaction, I have rented before an I will again. Only concern is how much the rate has gone up. But I guess everything has.

Rating:

5.0

Keith is an excellent business owner. I have rented from him several times and he makes it a very easy process. All trucks are in great working order.

Rating:

4.0

We booked a few weeks in advance and were told the afternoon before our moving day that we may not have a truck for the next morning. Luckily one was found but it certainly caused undo stress! It worked out in the end.

Rating:

5.0

The whole process at the pick up location was great!

Rating:

5.0

I booked a trailer weeks in advance at one location I had to drive eight hours to this location and last minute they decide they don’t have one for me. No answers to what happened but all they said was there’s trailers elsewhere so I had to drive another hour out of my way to get a trailer. K and P storage solutions really helped me while others left me high and dry.

Rating:

5.0

Great customer service and understanding.

Rating:

1.0

Rude employee . Nobody in office when we arrived refused to help with any of my questions. Completely unprofessional.

Rating:

5.0

Nothing. Everything was great.

Rating:

5.0

Everything worked great for me. Perfect the way it was.

Rating:

5.0

Very friendly and helpful

Rating:

5.0

The service was exceptional

Rating:

5.0

Overall, I was quite impress with my rental, the checkout process is a breeze and all done electronically. Very assle free. The terms were excellent, the truck info was properly displayed, like max height, fuel economy, etc... Bang for buck I think it was a smart choice to go with UHaul.

Rating:

5.0

Nothing

Rating:

5.0

Drop off after hours had been easily arranged with K&P storage. Have used this location for rentals before and always found them helpful.

Rating:

5.0

I would like to comment on your logistics dept. Not being able to reserve and guarantee a truck 24hrs before use is unacceptable. This practice your company has adopted is lunacy, and will drive legacy customers away for “one off” rentals. Your trucks will sit as opposed to a bird in the hand rental.

Rating:

2.0

This location is not really god to use U-haul app, the Internet access is poor, It is recommended to improve it installing WiFi system.Yesterday we spend for about 30 minutes to pick up the truck online due bad internet coverage. Also I am very disappointed with Uhaul service because changed in he last minute(sunday for about 5:20 PM) my original pick up location from Arnprior to Renfrew, and gave me a town Uhaul only from Renfrew, so my budget was increased to double because I traveled for about 70Kmts extra, and it was impossible to rerturn in Arnprior.

Rating:

5.0

Very friendly service , clean vehicle and easy process

Rating:

5.0

The only comments, an email I received initially with my contract was in Spanish and the initial receipt was received in French. Also I had difficulty with the app in taking a picture of my driver’s license. Otherwise a great location, and the owner operator is very accommodating and helpful.

Rating:

5.0

Friendly and efficient service. Trailer was in excellent condition and easy to use. Yard is well laid out to provide easy access to equipment.

Rating:

5.0

Nice clean shop and the person that is running this location 😃 is very happy and easy to help you. Highly recommended here.

Rating:

5.0

Nothing

Rating:

5.0

Twice I have dealt with this location and have been totally satisfied both times.

Rating:

3.0

I can't read your invoice. Not everyone has a printer laptop. I can't read it on my phone as the print is too small and can't be expanded. Very frustrating. Do better.

Rating:

5.0

Keith was great! Unfortunately we had to drive from Ottawa to Renfrew but Keith made it worth it with his great customer service.

Rating:

5.0

Everyon thing was great. Gentleman was very nice. Great place to rent from

Rating:

5.0

Nite and Day comparison between pickup and drop-off. You company should do audits on individual uhaul locations

Rating:

5.0

The manager was on time he was polite. He was kind and really had a good feeling talking with the guy when I dropped the trailer off. He checked it over with me and I showed him the defect and he said sorry you had to deal with that had a very, very good experience. .

Rating:

4.0

Used for after hours drop-off. Just parked and deposited the keys in the orange box.

Rating:

5.0

I was advised only the night before that my equipment was not available at my preferred location in Arnprior and had to drive an extra 30 km in the opposite direction to my move to complete this move on time. I was however really pleased with the service given by the K&P Storage Solutions owner.

Rating:

5.0

The trailer was actually picked up from another location in Eganville on Lett's Cemetery Road....you should remove that guy from being a U-Haul location....if you want more details please call me 613 585 3097. Keith, from K&P Storage Solutions drove over secure the trailer .....now that is customer service!

Rating:

5.0

No improvements needed.

Rating:

5.0

Even after hours, I had support directly to owner. I had engine failure in my personal vehicle ( which was towing rental) and had another issue that they resolved at midnight on a Sunday. Unbelievable. Highly recommend. Very clean too.

Rating:

5.0

Nothing service was great

Rating:

5.0

He was so friendly, helpful and insightful. Great experience!

Rating:

5.0

Keith is always a pleasure to deal with!

Rating:

5.0

The employee was very Helpful

Rating:

4.0

Have trailers available at an outlet closer to my residence

Rating:

4.0

Our reservation was changed the day before pickup. We had reserved a 10’ truck, but were given a 15’ truck instead, as the shorter trucks weren’t available anywhere in the Ottawa area. The type of vehicle to be delivered should be confirmed at the time of booking & not changed at the last minute.

Rating:

5.0

Would be nice to have a front winch on car hauler to help load the vehicule

Rating:

5.0

As always, great personalized service!

Rating:

5.0

Great experience! Very helpful, no problems at all

Rating:

4.0

Nothing at all, the service was exceptional.

Rating:

5.0

This location is the #1 for U Haul, it's just nice to have a business you can count on and the equipment is always in great shape.

Rating:

5.0

Always so easy and lovely to go to this dealer. Thank-you.

Rating:

5.0

Excellent service.

Rating:

5.0

Owner was wonderful! Very friendly and helpful! We have moved a lot, and this was by far our best UHaul experience.

Rating:

5.0

Excellent

Rating:

5.0

Easy to reserve and rent. Dolly available last minute. Easy return even though location was closed on Sundays. Will be returning with next move. Great owner pleasant to deal with.

Rating:

5.0

Easy transaction.

Rating:

5.0

Owner is very friendly, pick up and drop of no issues... Highly recommend..

Rating:

5.0

Keith is always accommodating and very helpful

Rating:

5.0

Keep doing what you are doing.

Rating:

5.0

Amazing customer service. The gentleman I dealt with Is always great.

Rating:

5.0

Great service and friendly faces

Rating:

5.0

Great place Great talking with you Keith

Rating:

5.0

We HIGHLY recommend using K & P Storage facility for so many reasons. Firstly, Keith went above and beyond in renting us the storage space during covid to a family member that for health reasons had to move here to be closer to family from Northern Ontario without much warning. His compassion and promptness in having everything ready to his friendly smile and understanding made the move go so smoothly. The unit was very clean and we liked the idea that all furniture and boxes in the unit sat on top of pallet ( if you wanted them to) to prevent damage as we had the unit for two years. The rental rate, we thought was fair and at anytime we needed to go to the unit we had no problem getting into it, especially in the winter months with lots of snow. The compound is well lit with camaras everywhere. It was a pleasure doing business with you Keith and thank you for renting to us.

Rating:

5.0

Thank you

Rating:

5.0

Great and friendly experience. Has been for 35 yrs.

Rating:

5.0

An A-1 storage facility with great access.