The people at K&T separated themselves from the entire U-Haul set up. They didn't have any answers to questions or want to speak about the operation of the vehicle at all. They basically showed me the lock boxes were outside that house the truck keys and sent me on my way. They also told me to call an 866 number to initiate the pickup. When I finally did talk with someone at that number they had never heard of doing it that way.Robert S.
Customer Reviews for K&T Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one there to help, none of the key boxs were locked, and I didn't know which truck to get.Stacy W.
Customer did not leave a comment.Nicholas K.
Your online customer service SUCKS. I only used your service once prior to this but for some odd reason you had my account set up to another person's account. I was also informed their were 6 other phone numbers attached to my account. I asked if my account could be terminated. I was directed to another department which could not contact me for another 45 minutes. In the mean time I am at the dealer needing a vehicle. Everything gets set up finally but they request a contact. At that time of day people work for a living. The dealer sees my frustration says to use him as a contact. The online service calls and tells him that he can not be used as a contact. After 2 1/2 hrs of waiting on VERY POOR ONLINE CUSTOMER SUPPORT, I was able to get into the vehicle. It was a ridiculous experience.Nathan G.
Drop off process is painful. The location was nice and friendly, but no help with the return process. The app didn't work (couldn't find my drop off location) and the wait time was 39 minutes on the phone. I ALSO RETURNED THE VEHICLE WITH MORE THAN A QUARTER TANK MORE GAS THAN REQUIRED WITHOUT COMPENSATION.George B.
Customer did not leave a comment.DAVID K.
Customer did not leave a comment.Jeff P.