No complInts keep up the good workZINA R.
Customer Reviews for Karbar BMW Performance Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
PUBLIC SAFETY! That should be the top priority these days. The office size was small, maybe the size on a one bedroom with 2 office desks. There were 5 employees in the office and no one was wearing a mask. My entire time, both picking up and dropping off my rental, no one wore a mask. What was more concerning was that when I watched them work on their vehicles for the public (non uhual vehicles) they did not wear masks inside the vehicle either. So when I got into my uhual vehicle, it was full of dust everywhere. I had no confidence that my vehicle was safe to drive, that they had most likely been inside the vehicle without a mask on, nor wiped the vehicle. As soon as I got my vehicle i had to go take it to get sanitized from the inside. On top of all that, I was asked the standard routine questions about the rental. (Insurance, adding a second driver, etc) I replied that I did not want to add a driver nor the insurance. I was asked a 2nd time and told them I was sure. When my friend stepped into the office, he was asked for his drivers license and told it was needed to add him to the vehicle after I said no. They asked him about insurance after I already denied twice. At this point i intergected a 3rd time and said no. I felt pressured and it was just more aggravation added on to the safety concerns at this point. I just wanted to get out of there. This is not ok with me and safety should be #1 priorityCARLOS B.
I rented and paid for a dolly . The store didn't have the one I chose. I asked for a refund but thay said to call costumer service. The person creating the contract was forcing to take and insurance.GUSTAVO C.
Very informal the return of equipment, apparently the application wasn't working, leaving the customer uncertain as to final bill. All equipment returned as recieved by customer.Manuel O.
The service was great! Keep it up.JERRY W.
U-haul charged me double because in the location they entered the hours intentionally wrong and never cleared the information, i will never recommend u-haul to anybody else, the truck in the picture was a modern car the one provided was old and a different model, but still charged the same amount. Service sucksANDRES R.
Customer did not leave a comment.Luis Q.
Customer did not leave a comment.STEPHEN V.
Customer did not leave a comment.sherine C.
The drop off location was a small mechanic shop. I was told to wait on the side of the road until they had time to get the trailer. After 30 minutes I went back inside and had to bribe them to take the trailer. When they finally agreed I had to back the trailer into a small spot in between two cars and I had to disconnect the trailer myself. Then I had to wait another 20 minutes for them to figure out how to check the trailer in on the computer.Adam R.
All was pretty much okZina R.
Customer did not leave a comment.Patrick C.
Customer did not leave a comment.Daniel C.
I honestly was very very SATISFIED. The owner Otis was very nice and very patient with me when it came down to my money not posting on my card fast enough ??????????Latoya P.
The light right not working good service thanksJimmy V.
Customer did not leave a comment.debra A.
Continues to show kindness like you show MR OTIS AND FAMILY ?? YOU'RE THE BEST THANK ALL THE BEST FOR THE NEWYEAR AND BEYOND GODBLESS YOU ABUNDANTLY ??????LILLION W.
I'll be calling UHaul directly to complain about the horrible service I received today and I'll be calling American Express to dispute the charge. I will never never ever use UHaul again!Michael M.
This particular location is terrible for renting a van. It has no additional equipment -- first of all, the office was not equipped to handle rentals, and the manager had to call another number to be able to charge the rental. Next on the list was that there were no dollys, no hand dollys, no blankets. I went to a second location to get those and bring them back. I also found the van had not been cleaned up since the last person who used it -- there was dried mud all over the floor of the driver's area. It repeated showed a dashboard light that was somehow reading an attached trailer even though there was no trailer at all. Overall, it would have been a lot less hassle if I had gone to a Uhaul dealer and picked up the van and other items at one of the official Uhaul locations.NICK A.
The representative that I dealt with was very professional and the kind I will work with him againYashima H.
I just want the rest of my money back from uhaul.. y'all took the money right away out of my account, but now I have to wait three to five business days for it to be returned into my account.Ada P.
Customer did not leave a comment.RONALD D.
Customer did not leave a comment.Mahla A.