Customer Reviews for Katy Personal Storage
(U-Haul Neighborhood Dealer)

345 reviews

5139 E 5th St   Katy, TX 77493

(281) 371-6627

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 371-6627

5139 E 5th St
Katy, TX 77493

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Manuel G. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Nothing that I can think of.

Theresa R. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Service rep was excellent.

charrles W. 
Rating:
5.0

Excellent customer service, I will be using this location again, no doubt!

MARY C. 
Rating:
5.0

Customer did not leave a comment.

Miguel D. 
Rating:
4.0

Customer did not leave a comment.

Ira C. 
Rating:
5.0

This is how a service / rental business should be run. I pulled into the parking lot and before I was even out of my truck the attendant was attaching the trailer to my truck. Since I had a reservation, he was ready on the spot to transact the reservation and explain everything. He was extremely polite and professional! A+++++ Oh, and thanks

steve U. 
Rating:
5.0

Excellence! It was well ran and well maintained site.

Thomas W. 
Rating:
5.0

Excellent customer service at this location!

Heidi V. 
Rating:
4.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Rickey W. 
Rating:
5.0

Customer did not leave a comment.

lynette E. 
Rating:
5.0

Great customer service

Osniel A. 
Rating:
5.0

Customer did not leave a comment.

Basem D. 
Rating:
5.0

Customer did not leave a comment.

Grant G. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
4.0

Customer did not leave a comment.

greg R. 
Rating:
5.0

He was amazing! Very polite and attentive to my needs!!!!!

Shekema J. 
Rating:
5.0

Outstanding and courteous service

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Cory K. 
Rating:
3.0

Customer did not leave a comment.

Jeffery P. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Junrui Y. 
Rating:
1.0

We came to get the cheapest deal for a couple of hours to pitch up a kitchen dining set. We were told the pick up truck would be about $40. We at the end paid $127 for a pick up truck for less than 8 hrs. We actually told them that we are going to the Woodlands to pick up furniture. This is RIP off false advertising and fooling people! I will never come back to this location!

Keyoumars S. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Marc D. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

Lee W. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
1.0

Customer did not leave a comment.

Angela J. 
Rating:
5.0

No improvements needed. Lydia was very helpful and personable.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Ashley N. 
Rating:
5.0

Friendly place.

Jutas A. 
Rating:
5.0

Service agent was very friendly and polite and very clear. One of the best!

JOSIAH H. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Miguel offered exceptional and a very high professional quality service experience. Very satisfied working with him. Please thank him directly for me.

Zachary S. 
Rating:
5.0

I have never had a better experience than this place. So so friendly fast and helpful.

LOTOSHA P. 
Rating:
3.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

Customer did not leave a comment.

Sina H. 
Rating:
5.0

The gentleman that helped my very professional. Knew his business. Best I've met.

Christopher J. 
Rating:
5.0

I had a great experience. Will definitely rent there again

Aaron E. 
Rating:
5.0

I am so glad I picked this location! I will recommend this to all the tenants at the community I work for!

Kathryn R. 
Rating:
5.0

Excelente servicio I atencion gracias

Fidel L. 
Rating:
4.0

Overall nice location. To improve experience, Consider providing more lighting for early morning pickup and late day returns. Also, consider WiFi for guests, so that online check-in is possible regardless of cell phone reception.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

VENANCIO C. 
Rating:
3.0

I returned the trailer to a location that was open until 5:00 on a Sunday. The attendant said he didn't have room for the trailer and pointed to another location about a block away. I asked the attendant to call the location and tell them I was on the way. He came back out and said if there was room, to simply drop the trailer and put the contract in the slot. I dropped it off at 4:30. I was surprised to get a $20 fee for dropping off after hours - not nice. I'm sure the location was pleased to get a 6 x 12 trailer to rent. I respectfully ask for a refund.

Francis S. 
Rating:
3.0

I returned the trailer to a location that was open on East 5th street in Katy, TX. The attendant said he didn't have room and pointed to a location about one block away and told me to drop it there and drop the paperwork in the door slot. So this morning I get an after hour drop off charge of $20. That's not good. I bet the owner of the place where I dropped it off was more than happy to receive a 6 x 12 trailer to rent since there were none there. I respectfully request a refund.

Francis S. 
Rating:
5.0

The associate was super, he came to me to get the truck and trailer.

LAFRANZ S. 
Rating:
5.0

The gentleman that runs this place is awesome - fast - and trustworthy

Michael J. 
Rating:
4.0

Customer did not leave a comment.

JOANNA N. 
Rating:
5.0

Nothing....this is by far the best customer service I have gotten in a while very friendly and most of all very helpful! Thank you! Thank you! This is gonna be my go to place if I ever need a U-Haul rental!

Marlis G. 
Rating:
4.0

The guy was very friendly, the process fast and easy, good service.

Jose T. 
Rating:
5.0

Customer did not leave a comment.

Luis L. 
Rating:
5.0

Customer did not leave a comment.

Vincent T. 
Rating:
5.0

Great communicator and very helpful

norman B. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Miguel was very helpful, and is very customer oriented, thank you.

andy M. 
Rating:
5.0

Customer did not leave a comment.

JUAN E. 
Rating:
5.0

Customer did not leave a comment.

Bernardo M. 
Rating:
5.0

The service was great!!!

gregg B. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth O. 
Rating:
5.0

Customer did not leave a comment.

Mayon S. 
Rating:
5.0

Customer did not leave a comment.

Paulo A. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Yudel G. 
Rating:
4.0

Customer did not leave a comment.

Don T. 
Rating:
4.0

Customer did not leave a comment.

Yudel G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

I had an issue with locking my key in the U-Haul and roadside assistance was not able to assist me with getting the key out but they assured me It was fine, the wrote the store instead and let them know of the incident. Later I was harassed by the store manager that he'd be charging me (no price was given) for opening the door and I was “costing him money”. I was also spoken to in a condescend tone which I didn't appreciate either. The app was also very glitchy and too a very long time to process information.

Chanel L. 
Rating:
5.0

Great dealer!

Ronald Z. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Had a great experience. Easy pick up and return. Very nice to deal with.

Susan S. 
Rating:
4.0

When you send an email to a customer make sure you send the right address so they know where to go to pick up the equipment so I don't have to go all over town looking for the right place

James P. 
Rating:
5.0

Customer did not leave a comment.

TODD G. 
Rating:
5.0

Customer did not leave a comment.

luis B. 
Rating:
4.0

pickup was easy and drop off simple..thanks!

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

Cesar M. 
Rating:
5.0

The shop owner was kind and quick with his services. He even sanitized the vehicle in front of us so there was no doubt about it being clean.

dylan S. 
Rating:
5.0

Excellent Service! He handled the national reservation system outage with compassion and spent time explaining it to me and working out a solution. Saved our move!

Ben S. 
Rating:
5.0

Prompt service - no problems!

nicki M. 
Rating:
5.0

Speaking both languages them makes better

nicolas M. 
Rating:
5.0

Couldn't have had better service! Will definitely come back!

John Y. 
Rating:
5.0

Customer did not leave a comment.

araceli S. 
Rating:
5.0

Customer did not leave a comment.

Loussaint M. 
Rating:
5.0

You did great . I don't think there was anything else to do better .

Jopseh M. 
Rating:
5.0

Excellent costumer service Mr Miguel is 100%recommend

Manuel B. 
Rating:
5.0

Stay the course

Dennis D. 
Rating:
5.0

Very friendly staff.Keep up the good work

Louis S. 
Rating:
5.0

Best Uhaul location ever. We have lived and moved all over the country over the years. This by far is the best service we have seen! Thanks to your manager Miguel! Beverly Monroe

Beverly M. 
Rating:
5.0

Customer did not leave a comment.

rick H. 
Rating:
5.0

Things were great! Especially during this time in our lives.

Shawn W. 
Rating:
4.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

everything was great!!

Darchel S. 
Rating:
5.0

The AC was not blowing out from the vents only from dashboard no matter what I did to change it . Need to look into this .

Maria T. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Very helpful and courteous staff

MICHAEL C. 
No reviews have been submitted for this location.

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