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Cyndi H
Customer Reviews for Kaz Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service
Mohammad TLocation was helpful and professional. Satisfied with rental.
tristan pThe trailer we reserved was not on the lot. We were told it must have been stolen. We were given a bigger trailer for the same price but the process took a long time and was inconvenient at a time when we were pressed for time.
MICHAELEDWARD SRented an appliance dolly and it was not in the truck. I had to go to another location to pick one up. It was jst a big inconvenience
Jasmine AVery nice and professional folks
BOBBY BAs always, Kaz is great to work with.
Steve PThey had the perfect size van I needed for the job. The staff at KAZ where very helpful and friendly.
JILL EI refueled the truck and put too much gas in it (more than what it had when I picked up the truck). I informed the folks at U-Haul and they had no problem giving me a $20 discount to make things right. Great job by these folks. I will definitely do business there again.
dale bThe service was great. I would recommend letting customers know this location is closed on the weekend. Also, inform the customer of the procedures to follow when returning equipment on the days this particular location is closed.
Jorge BVery fast and friendly service. Thank you for making it so easy for us. Much appreciated.
Teresa WEverything was great
Greg TRented to go to the dump that is 10 miles away. The app charged me $105. 57 for mileage and $30 for gas. That's so expensive the same rental at home depot would have been less than $50 all in. I wont be doing u haul again only home depot or Lowes for that reason.
Christopher CThis location was amazing. The woman at the front desk helped me check in because the u haul app never works for me.
JASMINERENE WThe drop-off was almost too easy. Absolutely no complaints.
michael wEasy convenient drop off. Helpful staff.
Steve Pthe pick up was easy and drop off was a little challenging as I used the App to drop off. Nothing on U Haul part just on my end trying to navigate the App. Overall I would recommend and use them again.
Helena CAll good
Matthew WQuick, easy, and it's the 3rd time I've used them. Always good. :)
Thurman WEveryone was so helpful with everything we would definitively recommend Kaz u-Haul to all friends family or anyone needing to rent a truck!! Thank you all for making things so easy also wishing many Blessings 🩷🩷🩷🙏🏼🙏🏼
Sharon Hgreat great
Chris MNot sure if this is possible. The clerk told me when I checked out and it was on the paperwork but is there some way to remind the customer to refill the gas tank.
Mosetta S45 minutes to pick up my U-Haul. And then 35 minutes for drop off. And I was charged for equipment I didn’t request for.
Rodrigo RVery professional, friendly, and efficient. I would certainly return to this location for my rental needs.
Robert LThe staff were incredibly rude and seemed annoyed to be doing a rental. I had to wait past my reservation time because there was only one woman who could check me in and she was not at the location. When I inquired about the lost time from waiting for her, she flippantly remarked “it’s only 8 min” and confirmed I would not be compensated. When I got in the vehicle, the cab was dirty. There were old French fries in the console. No attempt had been made to clean it between rentals. Also, the digital screen was in Spanish. It took an extra 10 minutes just to figure out how to change it to English. Upon return, no one greeted me, instead snatched the keys and said goodbye. I was then charged for gas, although I did fill the tank to the required level. I’ve rented U-Haul an in the past and this was very frustrating. Overall it was a terrible experience and I wouldn’t recommend this location to anyone. I’ll rethink using U-Haul in the future.
Stephanie PSign visible
Cristian HFor some reason, I received a text as I was on my way to pick up the truck saying the time had changed from 11:00 AM to 1:15 PM. This would have impacted my moving plans so I contacted the pickup location and they said the truck was ready and could still be picked up now. The pickup location did not know who sent the text or why. This text caused unnecessary concern for me.
Jack CLast time I will EVER rent a UHAUL. THE PRICING IS A SCAM PYRAMID. I had to pay a dollar per mile traveled!?!?? Never again. You lost a customer (and anyone else I can influence) with that one
VICTOR UThe customer service guy made very smooth the process and simple.
Yahaira FCan't think of anything at this time. Reservation was easy, check-in and check-out was quick.
Christopher OBest support in a long time. I am truly grateful and impressed with Uhaul.
randolph bTurn signal almost never worked properly and brake light was out.
Leslie WOnly issue it was a little more expensive than I would have expected.
Mike RI was doubpe charged for two days althought the car was returned after 23 hours !!!!!! Supporr are really slow to respond and take action !
Ahmad MOver charged, when questioned than credit was issued still in process.
MOHAMMAD GI was cheated heavily out of my money!
ERICKA MVehicle drop off was very informal. No receipt or confirmation was received for several hours. In fact, I called back to see what was causing the delay. I was told that rental returns are checked in between 3 and 4 pm. I dropped the truck off at 12:30. This business location is an auto repair shop.
Chauncey DThe truck was being used for a trash run by the auto shop. I came in as it was reserved and it took a few minutes to determine where the keys were since it wasn’t checked out. Needless to say I’m glad I was doing a move out of my storage unit and had both a broom and leaf blower at my disposal.
Aaron SHave an available human to drop keys off
ADRIANNA NI've been using U-hall for years and this review is NOT about the location but about my overall experience with U-hall. The rate is so high compared to other rental companies.
Sunday AKaz automotive people were rude and unhelpful. We were transferred to this location because a truck was not at Pets plus U-Haul location. However, we had been working with Jerry at Pets plus location and he was extremely helpful. I cannot say enough about how great Jerry was to work with!
amy tNothing.
Robert MI feel I was over charged for gas. I returned the truck with the same amount of gas and they still charged. Since no one wanted to check the truck while I was there, I think this is a little unfair.
Gail SThe Uhaul hours of operation were 9AM to 5PM . That is very limiting. The employees were efficient and friendly and the van clean and easy to use.
Larry LPlease have your customer service women have a better attitude she looked and acted very annoyed when I walked up and said I had a U-Haul pickup. I understand they service cars at this locations but you also have another part of your business which is U-Haul equipment. There was a women with glasses that did seemed to hve a better attitude and was helping when I asked to split payment.
EBONI DGreat customer service from Heidi.
Theresa MEasy rental, pick up, and return. Thanks for the great service.
Harold PQuick and easy
WAYNE GUHaul promised me a furniture dolly and a utility dolly - which the pickup location didn't have. This is not that location's fault, it is UHaul's. The gent at the pickup location opened up late and helped me find the equipment at a nearby spot - but UHaul website makes promises and books equipment that the vendors cannot meet.
Eric ATruck was not available. Spent almost two hours calling and transferred to different people. Finally an agent found a truck however had to drive 60+ miles to pick it up delayed my helpers and had to contact to make changes. Truck had only 3/4 tank when picked up it was returned by me with full tank was told I would be reimbursed and wasn’t. Not a pleasant experience.
Timothy KThe only reason it was not inviting is because the parking area was entirely gravel. My only purpose was to return the truck...so that really wasn't a big deal. However, the location needs more available spaces for Uhaul returns.
Sandy RHave moving pads available. I ordered them but none were available.
Barbara LThese guys put me in a truck that was on 75% Fuel and charged me for returning it that way because it was not on full
RASEANDELONZO HNone.
Dennis HTanks everting is good
EDRASADALY CI took the tow dolly back on the same day at 5:15 PM. They said that they wouldn't be able to check it in until Saturday morning. I got a call at 2:50 PM on Monday from U-Haul, asking me when I would be returning the tow dolly. I told that I returned it on the same day, so they would call me back when they verified it. At 3:30 I still had not received a call, so I went to Kaz Automotive. The tow dolly was sitting right where I returned it to on Friday. The lady and bald guy that rented it to me acted like they didn't even know it was returned. I told him to get his ass out there and check it in, "I didn't know it was back?". I told him that he was the one that told me that he would check it in on Saturday when he came in. Acting like it was my fault and I didn't tell them I returned it. I didn't trust Kaz Automotive before because they were shady and I will never go there again for a U-Haul. I would recommend that you find another business to use, because it could impact your business. At least your customer service representatives apologized for them but they shouldn't have to. Just my thoughts. Thank you, David Silver
DAVIDBRIAN S